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P&C Operations Transformation 2022
Mar 24, 2022 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in new business setup/underwriting, customer/distribution service administration, and claims administration. Vendors evaluated for this NEAT are: Cognizant, Concirrus, DXC Technology, EXL, Mphasis, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering 2022
Mar 01, 2022 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific capability in application security testing, continuous testing, AI & cognitive testing, UX testing, and cloud migration testing. Vendors evaluated for this NEAT are: Amdocs, Atos, Capgemini, Cigniti, eInfochips, Expleo, Infosys, LTI, TCS, Tech Mahindra, TestingXperts, Trigent, ValueMomentum, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Operations Transformation 2022
Feb 10, 2022 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Atento, Cognizant, Comdata, Concentrix, Conduent, CSS Corp, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, TELUS International, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking 2022
Feb 08, 2022 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, managed services/BPS, and support for new digital banking models. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Cognizant, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, LTI, Mindtree, Quantiphi, Sopra Steria, TCS, UST, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Pharmaceuticals/Life Sciences Operational Transformation 2022
Feb 03, 2022 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering operational transformation services in the pharmaceuticals/life sciences sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in research & manufacturing support and in commercial operations & supply chain. Vendors evaluated are: Atos, Genpact, Infostretch, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO & Total Talent 2021
Dec 16, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) and total talent acquisition services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology/tools innovation, services innovation, geographic footprint & scalability, and taking clients on a TA transformation journey. Vendors evaluated for this NEAT are: AMS, ADP Employer Services, Avencia, Cielo, endevis, Engage2Excel, Hudson RPO, IBM, Lorien, NXTThing RPO, Page Outsourcing, PeopleScout, Pontoon, Resource Solutions, RPOne, Sanderson, Taggd, Talent Solutions RPO, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2021
Dec 07, 2021 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, T-Systems, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Life, Annuities & Pension: Operational Transformation 2021
Nov 17, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pension services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of new business setup/underwriting, customer/distribution service administration, benefit & fund management, life claims administration, and operations transformation. Vendors evaluated for this NEAT are: Atos, DXC Technology, EXL, Infosys, Kane Solutions, SE2, TCS, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Process Discovery & Mining 2021
Nov 03, 2021 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with dual focus on process discovery & mining, specific focus on process mining, desktop process discovery, end-to-end desktop process discovery, as well as the ability to plan and accelerate process change. Vendors evaluated for this NEAT are: ABBYY, Apromore, EdgeVerve, FortressIQ, Kryon, Logpickr, Mehrwerk, Mehrwerk+NICE, Minit, Minit+EdgeVerve, myInvenio, PAF, Process Diamond, QPR, Skan, Software AG, Software AG+Kryon, Soroco, StereoLOGIC, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud HR Transformation Services 2021
Oct 26, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific areas of capability (talent/skills, efficiency, Workday services and SuccessFactors services) or geographic coverage (multi-country, North America, and Europe). Vendors evaluated for this NEAT are: ADP Employer Services, Alight Solutions, Capgemini, Capita, Conduent, IBM, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology 2021
Oct 12, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP Employer Services, AscentHR, Ceridian, Cornerstone, Hibob, Infor, isolved, Namely, NeeyamoWorks, Oracle, Paychex, Paycor, PeopleStrategy, Sage, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Manufacturing Services 2021
Oct 05, 2021 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in monitoring & security, AR/VR & digital twins, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Cyient, DXC Technology, IBM, Infosys, L&T Technology Services, Samsung SDS, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management Services 2021
Sep 14, 2021 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in hosting/BPS, professional services, and supporting new digital banking models. Vendors evaluated for this NEAT are: Atos, Avaloq, CACEIS, Capgemini, Coforge, DXC Technology, Fidelity Information Services, Genpact, Infosys, Mindtree, Mphasis, Quantiphi, TCS, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation Platforms 2021
Aug 24, 2021 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in end-to-end process identification & automation, incorporating ML, enabling business users to develop automations, and human-bot co-working. Vendors evaluated for this NEAT are: Amelia, Appian, arago, Automation Anywhere, Blue Prism, Datamatics, Kryon, NICE, ServiceTrace, Soroco, UiPath, and UST. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2021
Jul 26, 2021 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in BPS and procurement transformation. Vendors evaluated for this NEAT are: 4C Associates, Capgemini, Cognizant, Corbus, Dragon Sourcing, Efficio, Genpact, GEP, Infosys, TCS, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CWS & MSP 2021
Jul 20, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in mid-market provision, service innovation, technology innovation, geographic coverage, and enabling a transformation journey. Vendors evaluated for this NEAT are: AMS, Avencia, CXC Global, Guidant Global, Hudson RPO, KellyOCG, Lorien, Morson Talent, nextSource, Page Outsourcing, Pontoon, PRO Unlimited, Randstad Sourceright, Resource Solutions, Resourgenix, Sanderson, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Low Code Application Services 2021
Jun 29, 2021 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering low code application services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around mature platforms and emerging platforms. Vendors evaluated for this NEAT are: Coforge, Expleo, Infosys, LTI, Mphasis, Tech Mahindra, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
New World Workforce Management 2021
Jun 23, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP Employer Services, Capita, Ceridian, Infor, Quinyx, SD Worx, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Payer BPS 2021
Jun 11, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in plan design & enrollment, member services, claims & billing, provider management, and operations transformation. Vendors evaluated for this NEAT are: Capgemini, Cognizant, Conduent, Exela Technologies, EXL, Gainwell Technologies, Genpact, HGS, Infosys, NTT DATA, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in BFSI 2021
Jun 03, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the banking & financial services industry (BFSI). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Arise, Atento, Capita, Comdata, Concentrix, Genpact, Majorel, TCS, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
UKG Betting Big on AI and Global Reach
Jun 03, 2024 by Elizabeth Rennie[read more] 0 commentsI recently attended the 2024 UKG Spring Analyst Day, the theme of which was helping organizations become a great place to work through human-centered technology. The event provided clear demonstrations of what the company has delivered as well as a preview of what’s to come. UKG [...]
Cognizant Aims for Major Uplift in Bluebolt Grassroots Innovation Program in 2024
May 24, 2024 by John Willmott[read more] 0 commentsCognizant has a long history of continuous improvement and innovation. However, its grassroots delivery teams were reticent in taking minor innovations to clients, so it underperformed in idea and innovation generation and ran beneath the radar, with clients typically unaware of innova[...]
How EY is Rethinking Advanced Technology for Banks
May 22, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the EY Global Analyst Summit 2024, the theme of which was Rethink! The conference sought to answer the question, “How is EY rethinking the value it delivers?” and this blog looks at how EY is rethinking its activities in support of the BFS industry secto[...]
Advanced RPO Acquires Aspirant RPO to Expand Scope of Services
May 13, 2024 by Jeanine Crane-Thompson[read more] 0 commentsRecruitment process outsourcing provider Advanced RPO acquired Aspirant RPO, headquartered in Pittsburgh, PA, on May 1, 2024. Advanced RPO delivers full-cycle, project-based, custom, and high-volume RPO solutions to its clients across high-growth, mid-market, and enterprise sectors.[...]
Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024 by John Willmott[read more] 0 commentsConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
NTT DATA Inc. Shares Priorities After Merger with NTT Ltd.
May 01, 2024 by Dominique Raviart[read more] 0 commentsNTT DATA held its first EMEA Latin America (EMEAL) Analyst Day last week since the merger of NTT DATA and NTT Ltd. announced in June 2022. The event provided some perspective on the new structure of the firm, its capabilities, and its short-term priorities. The new NTT DATA Group is[...]
DXC Enhances P&C Insurance Solutions with AI-Now Strategy
Apr 08, 2024 by Bilal Chaudhry[read more] 1 commentsNelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024 by Ivan Kotzev[read more] 0 commentsPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
Eviden’s Quality Engineering AI Journey
Apr 03, 2024 by Dominique Raviart[read more] 0 commentsNelsonHall recently talked with Eviden, Atos’ consulting and application services business, about its QE practice, Digital Assurance. Digital Assurance has 5k quality engineers, 65% offshore, reflecting a high leverage in North America (due to its Syntel heritage) counterbalan[...]
Sopra Steria’s Update on GenAI Experience: Focus on Software Engineering
Mar 26, 2024 by Dominique Raviart[read more] 0 commentsDuring the summer of 2023, we met with Mohammed Sijelmassi, Sopra Steria’s CTO and Digital Transformation Office head and discussed how Sopra Steria was deploying internally and helping clients externally with GenAI and LLMs. Earlier this month, we met with Mr. Sijelmassi again t[...]
Capgemini & Salesforce: Enabling Banks to Deliver Customer-Centric Buying Experience
Mar 18, 2024 by Andy Efstathiou[read more] 0 commentsFinancial institutions have complex portfolios of products presented to customers in a siloed, product-centric fashion, which makes shopping for financial products inefficient and reduces the overall customer experience. However, digital delivery promises to improve customers' shop[...]
ResultsCX Advances in Europe with Huntswood Acquisition
Mar 15, 2024 by Ivan Kotzev[read more] 0 commentsIn February 2024, ResultsCX made its third European acquisition since 2022, adding U.K. specialist BPS and CX services provider Huntswood. This move complements ResultsCX’s roadmap to gain a presence in European markets, diversify offshore delivery, and target the high-growth fin[...]
Infosys Delivering Financial Services Ops Transformation with AI-First Strategy
Mar 14, 2024 by Andy Efstathiou[read more] 0 commentsNelsonHall recently attended the Infosys U.S. Analyst Day in Dallas, the theme of which was “Being AI First”. It demonstrated clear progress since last year’s conference in Infosys’ thinking and approach to the critical steps for effective implementation and ope[...]
Global Payroll Update from ADP: What to Expect in 2024
Feb 12, 2024 by Elizabeth Rennie[read more] 0 commentsADP's annual global payroll customer event took place in London recently, bringing together 224 decision-makers from some of the world's largest companies, representing ~20m employees. The event featured a global economic update, ADP's strategic vision, and product developm[...]
Wealth & Asset Managers Shift Focus to Serve New Customers
Jan 29, 2024 by Andy Efstathiou[read more] 0 commentsFinancial institutions are rapidly starting or growing existing wealth and asset management businesses. In the U.S., wealth assets under third-party management have grown over the last five years by 16.8% CAGR to 2023 (Source: Statista). Wealth advisors are looking to continue to inves[...]
Supply Chain Trends, 2024: Removing Barriers to Visibility & Resilience
Jan 24, 2024 by Vaibhav Wardhan[read more] 0 comments2023 was a year full of challenges for supply chain leaders. Recovery from COVID-19, avoiding supply chain disruptions, mitigating geo-political risk and climate changes, and understanding the implications of ESG on the supply chain were some of the headwinds leaders had to navigate. A[...]
IT Services Predictions: 2024 Will Be a Year of Transition
Jan 11, 2024 by Dominique Raviart[read more] 0 comments2023 was a year of disruption after the 2021-22 digital catch-up. As the year unfolded, IT services spending slowed down, initially in the U.S. in the financial services, telecom, and high-tech sectors. We expect 2024 to be a year of transition with a modest rebound in IT services s[...]
CX Services in 2024: Beyond GenAI
Jan 05, 2024 by Ivan Kotzev[read more] 0 comments2023 was a very dynamic year in CX services with large-scale market consolidation, significant growth deceleration, and sizable investment in AI technology, especially GenAI. In 2024, the role of agent augmentation technology will only increase, talent management will come to the fo[...]
Three Key Predictions for Banking in 2024
Jan 04, 2024 by Andy Efstathiou[read more] 0 commentsIn 2024, the financial services industry will face strong economic headwinds. Usually, this is a formula for downsizing and consolidation. However, today’s headwinds are so strong that the industry will need to: Assess and restructure its supply chains to address new priori[...]
Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs
Dec 22, 2023 by John Willmott[read more] 0 commentsWhile more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all[...]
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