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SAP HANA and S/4HANA Services
Mar 22, 2019 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Cognizant, DXC Technology, EPAM Systems, IBM, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Tieto, Virtusa, Wipro, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
RPA & AI in Banking
Mar 12, 2019 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA & AI services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around RPA, AI, and supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Capgemini, CGI, Firstsource, Genpact, HCL Technologies, Infosys, LTI, Mphasis, NIIT Technologies, NTT Data, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services
Feb 21, 2019 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Energy & Utilities
Feb 06, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services in the Energy & Utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Atento, Capita, Comdata Group, iQor, TCS, Unisono, Wipro, and WNS. To find out more, contact Keith MacLean at [email protected].[read more] -
Next-Generation MSP
Jan 24, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on sourcing insight & innovation, technology innovation, MSP agility, and geographic scalability. Vendors evaluated are Advantage xPO, Affinity Workforce, Allegis Global Solutions, Avencia, Capita, Guidant Group, HCMWorks, KellyOCG, Lorien, Resource Solutions, talentCRU, and TAPFIN. To find out more, contact Guy Saunders at [email protected][read more] -
Salesforce Services
Dec 05, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in application development, IT service, digital transformation, and new business model enablement. Vendors evaluated are Accenture, BearingPoint, Cognizant, DXC Technology, IBM, Infosys, NTT Data, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
UX-UI Services
Nov 29, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering UX-UI services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & design and development services. Vendors evaluated for this NEAT are Accenture, DXC Technology, Genpact, IBM, Infosys, Luxoft, Mphasis, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Virtusa, Yash Technologies, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Blockchain in Business Process Transformation
Nov 29, 2018 by David MayerThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on the banking, government, and telecoms & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, EY, IBM, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Keith MacLean at [email protected].[read more] -
Multi-Process HR Services
Nov 07, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with capability around cloud-based services, and with a specific focus on Workday and SAP SuccessFactors. Vendors evaluated for this NEAT are Accenture, ADP Employer Services, Alight Solutions, Capgemini, Capita, Ceridian, Conduent, DXC Technology, Excelity Global, Hexaware Technologies, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Brokerage & Orchestration
Oct 25, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cloud infrastructure services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in brokerage services and orchestration services. Vendors evaluated are Atos, DXC Technology, Fujitsu, Getronics, IBM, LTI, Mphasis, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Mortgage & Loan BPS
Oct 25, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage and loan banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination, servicing, secondary market services, and enabling new digital banking models. Vendors evaluated for this NEAT are Accenture, Conneqt, DXC Technology, Fidelity Investments, HCL Technologies, Infosys, Intelenet Global Services, Mphasis, TCS, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital CX Services
Sep 14, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Aegis, Alorica, Arvato, Atento, C3, Capita, Comdata, Concentrix, Conduent, Convergys, CSS Corp, DXC Technology, HGS, Intelenet Global Services, iQor, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TaskUs, TCS, Tech Mahindra, Teleperformance, Transcosmos, TTEC, VXI Global Solutions, and WNS Global Services.To find out more, contact Keith MacLean at [email protected].[read more] -
Sourcing & Procurement BPS
Aug 29, 2018 by Janet IrwinThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering sourcing & procurement business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive sourcing & procurement capability. Vendors evaluated for this NEAT are 4C Associates, Accenture, Capgemini, Capita, DXC Technology, Genpact, GEP, HCL Technologies, IBM, Infosys, Proactis, Proxima, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Aug 28, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering managed security services (MSS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on preventative security services and advanced security services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, IBM, Infosys, Secureworks, TCS, Unisys, and VirtualArmour. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Aug 22, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on efficiency improvement, offerings enhancement, CX, and enabling new business models. Vendors evaluated are: Accenture, Altran, Atos, Capgemini, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Technology Services, LTI, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Advisory, Assessment & Migration Services
Jul 12, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in advisory and assessment services and migration services. Vendors evaluated for this NEAT are Atos, CSS Corp, DXC Technology, EPAM Systems, Infosys, LTI, Luxoft, Mphasis, NIIT Technologies, NTT Data, TCS, Trianz, Unisys, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive IT Infrastructure Management Services
Jul 04, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CSS Corp, DXC Technology, IBM, Infosys, LTI, Mphasis, NIIT Technologies, Syntel, TCS, Trianz, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process Transformation through RPA & AI
Jun 26, 2018 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and AI business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in eight industry sectors: Banking, Energy & Utilities, Healthcare, Insurance, Manufacturing, Retail, Telecoms & Media, and Travel, Transportation & Logistics. Vendors evaluated for this NEAT are: Arvato, Capgemini, Conduent, Convergys, EXL, Genpact, HCL, HGS, Infosys, LTI, Mphasis, NTT Data, Sopra Steria, Swiss Post Solutions, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking Services
Jun 20, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS, professional services, retail banking, capital markets, and on supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Avaloq, Capco, Capgemini, Conneqt, EXL, Genpact, Infosys, Mphasis, Syntel, TCS, Tech Mahindra, Tieto, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
GDPR Services
May 16, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IT services in support of the General Data Protection Regulation (GDPR) that comes into effect in EU law on 25th May 2018. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting, implementation, and ongoing management. Vendors evaluated are: Atos, Capgemini, DXC Technology, IBM, Infosys, LTI, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
TCS Delivering Enhanced Source-to-Pay Efficiency with TAP
Dec 16, 2024 by Vaibhav Wardhan[read more] 0 commentsWe recently spoke to TCS about its proprietary integrated source-to-pay platform, TAPTM, which offers a modular solution across sourcing, contract management, purchasing operations, accounts payable, and supplier hub. This blog examines the use of AI and GenAI within TAP, the potential[...]
2025 Technology Predictions for the Financial Services Industry
Dec 13, 2024 by Andy Efstathiou[read more] 0 commentsIn 2025, the financial services industry will continue to build out its AI, GenAI, cloud delivery, and process automation capabilities. NelsonHall’s recent survey of financial services executives identified that: Operational transformation is highly important to 92% of reta[...]
Compucom Launches Full Lifecycle Observability Framework
Nov 28, 2024 by John Laherty[read more] 0 commentsCompucom provides end-to-end digital workplace services for large and mid-size businesses, supporting 9m devices and handling 8m service desk contacts annually. Key capabilities include managed services, IT support, technology sourcing solutions, projects, and professional services. [...]
NTT DATA Lifts the Veil on Business Consulting
Nov 26, 2024 by Dominique Raviart[read more] 0 commentsNTT DATA Group recently held its virtual consulting day. In May, we reported on the new NTT DATA after its merger with NTT Ltd., the creation of NTT DATA Japan and Inc., and its priorities. At the time, we commented: “NTT DATA Inc. remains a quiet giant whose capabilities are not[...]
ADP Acquires WorkForce Software to Strengthen Global Workforce Management Offering
Nov 22, 2024 by DeeAnna Warrington[read more] 0 commentsIn a significant development in the WFM and HCM markets, ADP has acquired WorkForce Software, a global provider of WFM solutions with integrated employee experience capabilities. The deal, estimated at $1.2bn, was finalized on October 15th. ADP is a publicly traded company, while Workf[...]
NTT DATA Enabling Digital Workplace Innovation
Nov 07, 2024 by John Laherty[read more] 0 commentsIn a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke[...]
iQor Repositions for Growth with Trinidad Delivery Center Stage
Oct 25, 2024 by Ivan Kotzev[read more] 0 commentsiQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]
Genpact: Operationalizing AI for Actionable Insights
Oct 24, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the Genpact AI conference, where the Genpact employees I spoke to were energized by the changes AI is bringing and are focused on helping clients operationalize emerging technologies at scale. The company is investing in tools to provide greater ongoing feedback fro[...]
Virtusa: Mastering LLM Testing Complexity
Oct 15, 2024 by Dominique Raviart[read more] 0 commentsVirtusa recently briefed NelsonHall about how it conducts GenAI testing. With the emergence of LLMs, Virtusa has seen a rising interest in understanding how to validate them. However, testing LLMs is not easy, as traditional testing approaches are not relevant to LLMs. It requires rein[...]
WNS Analytics Innovates Through Productized Services
Oct 11, 2024 by Ivan Kotzev[read more] 0 commentsIn 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]
Capgemini: Transforming Core Banking Platforms with Rigorous Governance & Prioritization
Oct 03, 2024 by Andy Efstathiou[read more] 0 commentsIn July, I published a blog outlining the latest evolving practices in core banking platform transformation. In this new blog, I outline Capgemini's approach to addressing core banking transformation challenges with its clients. The imperative of platform transformation Deman[...]
T-Systems Focuses on Cloud Transformation, Sovereignty, and AI
Oct 01, 2024 by John Laherty[read more] 0 commentsNelsonHall recently attended T-Systems’ Digital X 24 event in Cologne, the flagship event of its parent company, Deutsche Telekom. T-Systems provided an overview of its key portfolio focus areas across the cloud, including sovereignty, digital solutions, AI, including GenAI, and [...]
Infosys’ Strategy & Tactics for Achieving AI Goals
Oct 01, 2024 by Andy Efstathiou[read more] 0 commentsAt its recent thought leadership forum, Confluence 2024, Infosys set out its roadmap for achieving a leadership position in AI services. Despite the hype in the marketplace, Infosys finds its clients are taking a thoughtful approach to implementing AI. Clients want to carefully eval[...]
Salesforce Enters the Agentic AI Fray with Agentforce
Sep 30, 2024 by Gaurav Parab[read more] 0 commentsNelsonHall recently attended Dreamforce, the annual Salesforce flagship event in San Francisco. Billed as the largest AI conference in the world, Dreamforce 2024 saw a marketing push like none other, even by Salesforce’s standards, towards Agentforce, its new platform for creatin[...]
Cognizant UK & Ireland: Recovering and Revitalized
Sep 27, 2024 by Rachael Stormonth[read more] 0 commentsAt the Cognizant UK & Ireland analyst and adviser meet in London this week we were keen to get a closer understanding of three things: How some of the changes introduced since the arrival of Ravi Kumar S as CEO are making a difference to the company The factors underpi[...]
NXTThing RPO: Balancing Human Interaction & Advanced Technology
Sep 25, 2024 by Jeanine Crane-Thompson[read more] 0 commentsAdvanced technologies such as GenAI, ML, and NLP continue gaining momentum, yielding greater efficiency and savings across all areas of talent acquisition (TA). Vendors are becoming more expert in applying these tools, improving TA outcomes and candidate experience, reducing candidate [...]
Hitachi Digital Services: Pursuing Market Recognition with Hitachi Group’s Backing
Sep 25, 2024 by Dominique Raviart[read more] 0 commentsHitachi Digital Services recently held an Advisor & Analyst event in London. The company is rolling out its communication plan to increase client and industry awareness. It goes to market, selectively, with the larger Hitachi Group in the U.S. and U.K., targeting a few industries. [...]
TechM Uses GenAI to Reshape Application Delivery
Sep 23, 2024 by Gaurav Parab[read more] 0 commentsTech Mahindra (TechM) recently briefed NelsonHall on TechM AppGinieZ, its GenAI solution for software engineering and SDLC. Recent times have seen all major IT services providers release GenAI-powered solutions, targeting two broad scenarios: those that help developers build, test, [...]
TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring
Sep 03, 2024 by Dominique Raviart[read more] 0 commentsWe recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated[...]
Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024 by Ivan Kotzev[read more] 0 commentsIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
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