Vendor Analysis
published on Mar 24, 2020
Report Overview:
This NelsonHall vendor assessment analyzes transcosmos offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on transcosmos is a comprehensive assessment of transcosmos’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of transcosmos’ CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
transcosmos positions as a front (DEC) to corporate back-office (Digital BPO) service provider offering CX services, marketing, back-office activities, process transformation, and integrating automation and analytics. Under DEC, transcosmos partners with external technology and domain suppliers to develop CX and marketing innovation.
