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Track the pattern of service adoption by monitoring Banking Operations & Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Banking Operations & Transformation

Insightful Analysis to Drive Your Banking Process Strategy. NelsonHall's Banking Operations & Transformation Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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latest vendor assessments:

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Vendor coverage

Covered vendor profiles within the Banking Operations & Transformation program

featured market analyses
in Banking Operations & Transformation:

  • Transforming Wealth and Asset Management Services Market Assessment and Forecast

    Jul 24, 2019 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the wealth and asset management services consists of 88 pages. It provides an in-depth understanding of the dynamics at play in the wealth and asset management services. [...]

    Table of contents:

    • 1. Changing Shape of Wealth and Asset Management Services
    • 2. Buy-Side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting Wealth and Asset Management Services
    view this reportdownload abstract

  • The Advance of RPA and AI Services in Banking

    Feb 13, 2019 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the advance of RPA and AI services in banking consists of 82 pages. [...]

    Table of contents:

    • 1. Changing Shape of RPA and AI Services in Banking
    • 2. Buy-Side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting adoption of RPA and AI in Banking
    view this reportdownload abstract

  • Next Generation Mortgage & Loan BPS Market Assessment and Forecast

    Sep 17, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the mortgage and loan market consists of 94 pages. [...]

    Table of contents:

    • Changing Shape of Next Generation Mortgage and Loan BPS
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the Adoption of Next Generation Mortgage and Loan BPS
    view this reportdownload abstract

  • Digital Banking Services Market Assessment and Forecast

    May 11, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the digital banking services market consists of 87 pages. [...]

    Table of contents:

    • Changing Shape of Digital Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of Digital Banking
    view this reportdownload abstract

  • Next Generation Wealth and Asset Management Operations Services Market Assessment and Forecast

    Jan 11, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the next generation wealth and asset management operations services consists of 88 pages. [...]

    Table of contents:

    • Changing Shape of Wealth & Asset Management Operations Services
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations
    view this reportdownload abstract

  • Business Process Services in the Retail Banking Sector: 2017

    Dec 21, 2017 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Retail Banking Sector: 2017” 82-page report is based on global interviewing of senior executives across the retail banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Retail Banks Seeking End-to-End Process Digitalization
    • BPS Together with Automation Key to Operational Transformation
    • 42% of Retail Banks Will Allow BPS Vendors to Retain Numbers of Contract Personnel by Extending Process Scope
    • Market Forecast
    • BPS Market Shares
    • Market Trends
    • The Digital Business Model
    • Retail Banks as Utilities - Increased Commoditization
    • Physical Assets being Replaced by Digital Presence
    • Universalization of the Retail Banking Product - Bringing Down the Walls
    • Rearchitecting Processes and the Technology Infrastructure
    • The Data Explosion
    • The Retail Banking Experience – Changing Customer Expectations
    • Proliferation of the interaction channels for the customer
    • The Rise of the “Digital Experience”
    • Macro-Economic Shifts
    • Growing Regulatory Pressures
    • Identifying New Avenues of Growth
    • The Talent Conundrum
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Key Organizational initiatives
    • Getting Fit
    • Preparing for the Future
    • Operational Transformation Initiatives
    • Process Transformation Intentions
    • Approach to Operational Transformation
    • Use of BPS to Drive Operation Transformation
    • Impact of PESTLE Factors on Sourcing and Shoring
    • Impact of Automation on Sourcing & Shoring
    • Impact of Digital Transformation on Staffing & BPO
    • Resource reduction
    • Emerging roles in the digital technology space
    • Shift from the use of contingent staff to BPO suppliers
    view this reportdownload abstract

  • Next Generation Mortgage and Loan BPS Market Assessment and Forecast

    Sep 05, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the next generation mortgage and loan BPS industry and trends consists of 94 pages. [...]

    Table of contents:

    • Changing Shape of Next Generation Mortgage and Loan BPS
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the Adoption of Next Generation Mortgage and Loan BPS
    view this reportdownload abstract

  • FinTech Services in Banking Market Assessment and Forecast

    Mar 29, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of FinTech Services in Banking consists of 89 pages. [...]

    Table of contents:

    • FinTech Services in Banking Market Assessment and Forecast
    • Changing Shape of FinTech Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of FinTech services in Banking
    view this reportdownload abstract

  • RPA and AI Services in Banking Market Assessment and Forecast

    Dec 09, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market assessment and forecast of RPA and AI Services in Banking consists of 82 pages. [...]

    Table of contents:

    • RPA and AI Services in Banking Market Assessment and Forecast
    • Changing Shape of RPA and AI Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting adoption of RPA and AI in Banking
    view this reportdownload abstract

  • Retail Banking BPS

    Aug 03, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of "Retail Banking BPO" consists of 76 pages. RB BPS is a large scale, mature business with high adoption by tier 1 banks in mature markets, and low adoption by mid/small tier banks or all banks in emerging markets. Current adoption is from global banks, with single tower BPS engagements. Vendors are de [...]

    Table of contents:

    • Introduction
    • 1. Changing Shape of Retail Banking BPS
    • 2. Buy-side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • 7. Appendix A – Service Definitions
    • 8. Appendix B – Vendor Details
    • 9. Appendix C – Key Regulations
    view this reportdownload abstract
browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Banking Operations & Transformation.

view all NEAT reports learn more about NEAT

Latest Banking Operations & Transformation Client Perspective

Latest Banking Operations & Transformation Market Forecast

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This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Banking Operations & Transformation:

  • NIIT Technologies Delivers Digital Transformation with Capacity & Capability at Speed and Scale

    Oct 10, 2019, by Andy Efstathiou

      At its 2019 Engage Client Forum last week, NIIT Technologies explained how it is adapting to a continuously changing business and technology environment to deliver digital transformation for its clients. At its 2019 Engage Client Forum, NIIT Technologies explained how it is adapting[...]

    read post

  • Infosys Accelerates BFS Growth in NA with Platform-Based Digital Services Sales

    Sep 17, 2019, by Andy Efstathiou

      At the 2019 Infosys Confluence North American event last week, we spoke with execs about how Infosys has been driving accelerated growth in the BFSI sector in North America. Most of Infosys’ revenues in BFSI are in Banking and Financial (BFS) services, where the recent growth bee[...]

    read post

  • How Capgemini is Helping Banks Transform Trade Finance

    Aug 29, 2019, by Andy Efstathiou

      Improving efficiency and reducing manual processing of trade finance services has been a difficult challenge for over a century. However, the industry is on the cusp of a transformation which promises to standardize and automate this highly idiosyncratic, manual ecosystem. This blog id[...]

    read post

  • HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing

    Jul 16, 2019, by Andy Efstathiou

      The BFSI industries are increasingly looking to intelligent automation (IA) to address key challenges in their business. A recent NelsonHall survey of 50 BFSI executives found that they perceive that IA is able to replace manual processing and human decision-making, allowing the bank&r[...]

    read post

  • The Characteristics of Successful Blockchain Deployments in Banking

    Jul 01, 2019, by Andy Efstathiou

      Blockchain has been a focus of technologists, VCs, and media pundits for several years now. However, to date, operational deployment remains minimal. Of all enterprises already working with blockchain, only a few percent have a scale operational deployment. Blockchain has seen three st[...]

    read post
view all blog posts

latest blog posts on
Banking Operations & Transformation:

  • NIIT Technologies Delivers Digital Transformation with Capacity & Capability at Speed and Scale

    Oct 10, 2019, by Andy Efstathiou

      At its 2019 Engage Client Forum last week, NIIT Technologies explained how it is adapting to a continuously changing business and technology environment to deliver digital transformation for its clients. At its 2019 Engage Client Forum, NIIT Technologies explained how it is adapting[...]

    read post

  • Infosys Accelerates BFS Growth in NA with Platform-Based Digital Services Sales

    Sep 17, 2019, by Andy Efstathiou

      At the 2019 Infosys Confluence North American event last week, we spoke with execs about how Infosys has been driving accelerated growth in the BFSI sector in North America. Most of Infosys’ revenues in BFSI are in Banking and Financial (BFS) services, where the recent growth bee[...]

    read post

  • How Capgemini is Helping Banks Transform Trade Finance

    Aug 29, 2019, by Andy Efstathiou

      Improving efficiency and reducing manual processing of trade finance services has been a difficult challenge for over a century. However, the industry is on the cusp of a transformation which promises to standardize and automate this highly idiosyncratic, manual ecosystem. This blog id[...]

    read post

  • HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing

    Jul 16, 2019, by Andy Efstathiou

      The BFSI industries are increasingly looking to intelligent automation (IA) to address key challenges in their business. A recent NelsonHall survey of 50 BFSI executives found that they perceive that IA is able to replace manual processing and human decision-making, allowing the bank&r[...]

    read post

  • The Characteristics of Successful Blockchain Deployments in Banking

    Jul 01, 2019, by Andy Efstathiou

      Blockchain has been a focus of technologists, VCs, and media pundits for several years now. However, to date, operational deployment remains minimal. Of all enterprises already working with blockchain, only a few percent have a scale operational deployment. Blockchain has seen three st[...]

    read post
view all blog posts

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