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Banking Operations & Transformation

Insightful Analysis to Drive Your Banking Process Strategy. NelsonHall's Banking Operations & Transformation Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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Vendor coverage

Covered vendor profiles within the Banking Operations & Transformation program

featured market analyses
in Banking Operations & Transformation:

  • Next Generation Mortgage and Loan BPS Market Assessment and Forecast

    Sep 17, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the mortgage and loan market consists of 94 pages. [...]

    Table of contents:

    • Changing Shape of Next Generation Mortgage and Loan BPS
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the Adoption of Next Generation Mortgage and Loan BPS
    view this reportdownload abstract

  • Digital Banking Services Market Assessment and Forecast

    May 11, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the digital banking services market consists of 87 pages. [...]

    Table of contents:

    • Changing Shape of Digital Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of Digital Banking
    view this reportdownload abstract

  • Next Generation Wealth and Asset Management Operations Services Market Assessment and Forecast

    Jan 11, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the next generation wealth and asset management operations services consists of 88 pages. [...]

    Table of contents:

    • Changing Shape of Wealth & Asset Management Operations Services
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations
    view this reportdownload abstract

  • Business Process Services in the Retail Banking Sector: 2017

    Dec 21, 2017 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Retail Banking Sector: 2017” 82-page report is based on global interviewing of senior executives across the retail banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Retail Banks Seeking End-to-End Process Digitalization
    • BPS Together with Automation Key to Operational Transformation
    • 42% of Retail Banks Will Allow BPS Vendors to Retain Numbers of Contract Personnel by Extending Process Scope
    • Market Forecast
    • BPS Market Shares
    • Market Trends
    • The Digital Business Model
    • Retail Banks as Utilities - Increased Commoditization
    • Physical Assets being Replaced by Digital Presence
    • Universalization of the Retail Banking Product - Bringing Down the Walls
    • Rearchitecting Processes and the Technology Infrastructure
    • The Data Explosion
    • The Retail Banking Experience – Changing Customer Expectations
    • Proliferation of the interaction channels for the customer
    • The Rise of the “Digital Experience”
    • Macro-Economic Shifts
    • Growing Regulatory Pressures
    • Identifying New Avenues of Growth
    • The Talent Conundrum
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Key Organizational initiatives
    • Getting Fit
    • Preparing for the Future
    • Operational Transformation Initiatives
    • Process Transformation Intentions
    • Approach to Operational Transformation
    • Use of BPS to Drive Operation Transformation
    • Impact of PESTLE Factors on Sourcing and Shoring
    • Impact of Automation on Sourcing & Shoring
    • Impact of Digital Transformation on Staffing & BPO
    • Resource reduction
    • Emerging roles in the digital technology space
    • Shift from the use of contingent staff to BPO suppliers
    view this reportdownload abstract

  • Next Generation Mortgage and Loan BPS Market Assessment and Forecast

    Sep 05, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the next generation mortgage and loan BPS industry and trends consists of 94 pages. [...]

    Table of contents:

    • Changing Shape of Next Generation Mortgage and Loan BPS
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the Adoption of Next Generation Mortgage and Loan BPS
    view this reportdownload abstract

  • FinTech Services in Banking Market Assessment and Forecast

    Mar 29, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of FinTech Services in Banking consists of 89 pages. [...]

    Table of contents:

    • FinTech Services in Banking Market Assessment and Forecast
    • Changing Shape of FinTech Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of FinTech services in Banking
    view this reportdownload abstract

  • RPA and AI Services in Banking Market Assessment and Forecast

    Dec 09, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market assessment and forecast of RPA and AI Services in Banking consists of 82 pages. [...]

    Table of contents:

    • RPA and AI Services in Banking Market Assessment and Forecast
    • Changing Shape of RPA and AI Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting adoption of RPA and AI in Banking
    view this reportdownload abstract

  • Retail Banking BPS

    Aug 03, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of "Retail Banking BPO" consists of 76 pages. RB BPS is a large scale, mature business with high adoption by tier 1 banks in mature markets, and low adoption by mid/small tier banks or all banks in emerging markets. Current adoption is from global banks, with single tower BPS engagements. Vendors are de [...]

    Table of contents:

    • Introduction
    • 1. Changing Shape of Retail Banking BPS
    • 2. Buy-side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • 7. Appendix A – Service Definitions
    • 8. Appendix B – Vendor Details
    • 9. Appendix C – Key Regulations
    view this reportdownload abstract

  • Wealth and Asset Management BPS Market Assessment and Forecast

    Feb 24, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the Wealth and Asset Management BPS market consists of 83 pages. [...]

    Table of contents:

    • Introduction
    • 1. Changing Shape of Wealth & Asset Management BPS
    • 2. Buy-Side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • Appendix A - Service Definitions
    • Appendix B - Vendor Details
    • Appendix C - Key Regulations
    view this reportdownload abstract

  • Business Process Services in Capital Markets Sector

    Feb 09, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Capital Markets Sector: 2016” 68 page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Regulatory Change & Compliance Remains the Major Business Issue for Capital Markets Firms
    • Capital Markets Firms’ Aim to Digitalize to Reduce Costs in Both Front- and Back-Office while Changing their Geographic Footprints
    • Capital Markets Sector Forecasts 3.3% Increase in BPS Spend in 2016
    • Standalone BPaaS Adoption Strongly Favored by Capital Markets Sector over Next Three Years
    • Capital Markets Market Forecast & Vendor Market Shares
    • Capital Markets BPS Market Forecast
    • BPS Vendor Shares: Capital Markets
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Operational Initiatives Planned
    • Operations Enhancements Planned
    • Operations Satisfaction & Pain Points
    • Process Suitability to Support Future Business
    • Process Pain Points
    • Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
    • Satisfaction with Delivery of BPS Services
    • Attitudes to Vendor Approaches
    • BPS Service Improvement Requirements
    • BPS Adoption by Model Type
    • BPS Purchasing & Spend Intentions
    • Forecast Shifts in Sourcing
    • Planned BPS Adoption by Process
    • BPS Spend Growth & Productivity Improvements Sought
    • Changing Contractual Approaches
    • BPS Pricing Mechanism Trends
    • BPS Contract Length Trends
    view this reportdownload abstract
browse all market analyses

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Latest Banking Operations & Transformation Market Forecast

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