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Banking Operations & Transformation

Insightful Analysis to Drive Your Banking Process Strategy. NelsonHall's Banking Operations & Transformation Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of banking industry-specific processes such as payments processing, mortgage processing, or securities processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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Covered vendor profiles within the Banking Operations & Transformation program

featured market analyses
in Banking Operations & Transformation:

  • Digital Banking Services Market Assessment and Forecast

    May 11, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the digital banking services market consists of 87 pages. [...]

    Table of contents:

    • Changing Shape of Digital Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of Digital Banking
    view this reportdownload abstract

  • Next Generation Wealth and Asset Management Operations Services Market Assessment and Forecast

    Jan 11, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the next generation wealth and asset management operations services consists of 88 pages. [...]

    Table of contents:

    • Changing Shape of Wealth & Asset Management Operations Services
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations
    view this reportdownload abstract

  • Business Process Services in the Retail Banking Sector: 2017

    Dec 21, 2017 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Retail Banking Sector: 2017” 82-page report is based on global interviewing of senior executives across the retail banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Retail Banks Seeking End-to-End Process Digitalization
    • BPS Together with Automation Key to Operational Transformation
    • 42% of Retail Banks Will Allow BPS Vendors to Retain Numbers of Contract Personnel by Extending Process Scope
    • Market Forecast
    • BPS Market Shares
    • Market Trends
    • The Digital Business Model
    • Retail Banks as Utilities - Increased Commoditization
    • Physical Assets being Replaced by Digital Presence
    • Universalization of the Retail Banking Product - Bringing Down the Walls
    • Rearchitecting Processes and the Technology Infrastructure
    • The Data Explosion
    • The Retail Banking Experience – Changing Customer Expectations
    • Proliferation of the interaction channels for the customer
    • The Rise of the “Digital Experience”
    • Macro-Economic Shifts
    • Growing Regulatory Pressures
    • Identifying New Avenues of Growth
    • The Talent Conundrum
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Key Organizational initiatives
    • Getting Fit
    • Preparing for the Future
    • Operational Transformation Initiatives
    • Process Transformation Intentions
    • Approach to Operational Transformation
    • Use of BPS to Drive Operation Transformation
    • Impact of PESTLE Factors on Sourcing and Shoring
    • Impact of Automation on Sourcing & Shoring
    • Impact of Digital Transformation on Staffing & BPO
    • Resource reduction
    • Emerging roles in the digital technology space
    • Shift from the use of contingent staff to BPO suppliers
    view this reportdownload abstract

  • Next Generation Mortgage and Loan BPS Market Assessment and Forecast

    Sep 05, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the next generation mortgage and loan BPS industry and trends consists of 94 pages. [...]

    Table of contents:

    • Changing Shape of Next Generation Mortgage and Loan BPS
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the Adoption of Next Generation Mortgage and Loan BPS
    view this reportdownload abstract

  • FinTech Services in Banking Market Assessment and Forecast

    Mar 29, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of FinTech Services in Banking consists of 89 pages. [...]

    Table of contents:

    • FinTech Services in Banking Market Assessment and Forecast
    • Changing Shape of FinTech Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of FinTech services in Banking
    view this reportdownload abstract

  • RPA and AI Services in Banking Market Assessment and Forecast

    Dec 09, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market assessment and forecast of RPA and AI Services in Banking consists of 82 pages. [...]

    Table of contents:

    • RPA and AI Services in Banking Market Assessment and Forecast
    • Changing Shape of RPA and AI Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting adoption of RPA and AI in Banking
    view this reportdownload abstract

  • Retail Banking BPS

    Aug 03, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of "Retail Banking BPO" consists of 76 pages. RB BPS is a large scale, mature business with high adoption by tier 1 banks in mature markets, and low adoption by mid/small tier banks or all banks in emerging markets. Current adoption is from global banks, with single tower BPS engagements. Vendors are de [...]

    Table of contents:

    • Introduction
    • 1. Changing Shape of Retail Banking BPS
    • 2. Buy-side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • 7. Appendix A – Service Definitions
    • 8. Appendix B – Vendor Details
    • 9. Appendix C – Key Regulations
    view this reportdownload abstract

  • Wealth and Asset Management BPS Market Assessment and Forecast

    Feb 24, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the Wealth and Asset Management BPS market consists of 83 pages. [...]

    Table of contents:

    • Introduction
    • 1. Changing Shape of Wealth & Asset Management BPS
    • 2. Buy-Side Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Challenges and Success Factors
    • Appendix A - Service Definitions
    • Appendix B - Vendor Details
    • Appendix C - Key Regulations
    view this reportdownload abstract

  • Business Process Services in Capital Markets Sector

    Feb 09, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Capital Markets Sector: 2016” 68 page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Regulatory Change & Compliance Remains the Major Business Issue for Capital Markets Firms
    • Capital Markets Firms’ Aim to Digitalize to Reduce Costs in Both Front- and Back-Office while Changing their Geographic Footprints
    • Capital Markets Sector Forecasts 3.3% Increase in BPS Spend in 2016
    • Standalone BPaaS Adoption Strongly Favored by Capital Markets Sector over Next Three Years
    • Capital Markets Market Forecast & Vendor Market Shares
    • Capital Markets BPS Market Forecast
    • BPS Vendor Shares: Capital Markets
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Operational Initiatives Planned
    • Operations Enhancements Planned
    • Operations Satisfaction & Pain Points
    • Process Suitability to Support Future Business
    • Process Pain Points
    • Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
    • Satisfaction with Delivery of BPS Services
    • Attitudes to Vendor Approaches
    • BPS Service Improvement Requirements
    • BPS Adoption by Model Type
    • BPS Purchasing & Spend Intentions
    • Forecast Shifts in Sourcing
    • Planned BPS Adoption by Process
    • BPS Spend Growth & Productivity Improvements Sought
    • Changing Contractual Approaches
    • BPS Pricing Mechanism Trends
    • BPS Contract Length Trends
    view this reportdownload abstract

  • Business Process Services in Retail & Commercial Banking

    Feb 02, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Retail & Commercial Banking Sector: 2016” 64 page report is based on global interviewing of senior executives across the retail & commercial banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principa [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Retail & Commercial Banks Targeting 4.9% Productivity Improvement in 2016
    • Retail & Commercial Bank Initiatives Aim to Drive Customer Impact, Re-Invention of Business Propositions, and Cost Reduction
    • Retail & Commercial Banks Forecast 6.7% Increase in BPS Spend in 2016
    • Standalone BPaaS Adoption Strongly Favored by Retail & Commercial over Next Three Years
    • Retail & Commercial Banking Market Forecast & Vendor Market Shares
    • Retail & Commercial Banking Market Forecast
    • BPS Vendor Market Shares: Retail & Commercial Banking
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Operational Initiatives Planned
    • Operations Enhancements Planned
    • Operations Satisfaction & Pain Points
    • Process Suitability to Support Future Business
    • Process Pain Points
    • Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
    • Satisfaction with Delivery of BPS Services
    • Attitudes to Vendor Approaches
    • BPS Service Improvement Requirements
    • BPS Adoption by Model Type
    • BPS Purchasing & Spend Intentions
    • Forecast Shifts in Sourcing
    • Planned BPS Adoption by Process
    • BPS Spend Growth & Productivity Improvements Sought
    • Changing Contractual Approaches
    • BPS Pricing Mechanism Trends
    • BPS Contract Length Trends
    view this reportdownload abstract
browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Banking Operations & Transformation.

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Latest Banking Operations & Transformation Market forecast

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This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Banking Operations & Transformation:

  • Avaloq’s Emerging Technology Strategy to Enable Faster Banking Transformation

    Jun 27, 2018, by Andy Efstathiou

      I recently attended the Avaloq Community Conference in Zurich, where the key themes were cloud delivery, operations ecosystem, open banking platforms, and combined ITS/BPS engagements. Here I take a quick look at Avaloq’s strategy in each of these areas. Cloud delivery Aval[...]

    read post

  • Capgemini’s Digital Banking Strategy Focused on Tier One Legacy Transformation

    Jun 01, 2018, by Andy Efstathiou

      I recently attended the Capgemini Financial Services Industry Conference in London, also meeting up with several banks to learn more about where they are spending their digital services money, what they are looking for from digital projects, and where the market is headed. Bank dema[...]

    read post

  • Infosys Builds Foundations of a Successful Open Banking Ecosystem

    May 16, 2018, by Andy Efstathiou

      The banking industry is undergoing significant legal and operational transformation, including the move towards open banking, a regulatory requirement whereby banks open their platforms to third-parties for them to transact business with the banks’ customers and suppliers. Here I[...]

    read post

  • How Citibank & Unicredit Are Delivering Digital Loan Origination

    Apr 11, 2018, by Andy Efstathiou

      Loan originations are a key part of the digital revolution taking place in the banking industry, and banks have two key goals when they replace their legacy loan origination systems (LOS): Enabling omnichannel delivery of LOS services Reducing time to fulfillment (turnaround ti[...]

    read post

  • The Key Business Outcomes From Digital Banking Services

    Mar 09, 2018, by Andy Efstathiou

      I am currently working on a global market assessment of digital banking services, and my interviews with banks and service providers alike are showing that technology implementation is less of a concern than how digital services will change the way customers and banks interact. As cust[...]

    read post
view all blog posts

latest blog posts on
Banking Operations & Transformation:

  • Avaloq’s Emerging Technology Strategy to Enable Faster Banking Transformation

    Jun 27, 2018, by Andy Efstathiou

      I recently attended the Avaloq Community Conference in Zurich, where the key themes were cloud delivery, operations ecosystem, open banking platforms, and combined ITS/BPS engagements. Here I take a quick look at Avaloq’s strategy in each of these areas. Cloud delivery Aval[...]

    read post

  • Capgemini’s Digital Banking Strategy Focused on Tier One Legacy Transformation

    Jun 01, 2018, by Andy Efstathiou

      I recently attended the Capgemini Financial Services Industry Conference in London, also meeting up with several banks to learn more about where they are spending their digital services money, what they are looking for from digital projects, and where the market is headed. Bank dema[...]

    read post

  • Infosys Builds Foundations of a Successful Open Banking Ecosystem

    May 16, 2018, by Andy Efstathiou

      The banking industry is undergoing significant legal and operational transformation, including the move towards open banking, a regulatory requirement whereby banks open their platforms to third-parties for them to transact business with the banks’ customers and suppliers. Here I[...]

    read post

  • How Citibank & Unicredit Are Delivering Digital Loan Origination

    Apr 11, 2018, by Andy Efstathiou

      Loan originations are a key part of the digital revolution taking place in the banking industry, and banks have two key goals when they replace their legacy loan origination systems (LOS): Enabling omnichannel delivery of LOS services Reducing time to fulfillment (turnaround ti[...]

    read post

  • The Key Business Outcomes From Digital Banking Services

    Mar 09, 2018, by Andy Efstathiou

      I am currently working on a global market assessment of digital banking services, and my interviews with banks and service providers alike are showing that technology implementation is less of a concern than how digital services will change the way customers and banks interact. As cust[...]

    read post
view all blog posts

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