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Search within: Healthcare & Insurance BPS:

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Contracts Database

for Healthcare & Insurance BPS

Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Healthcare & Insurance BPS

Insightful Analysis to Drive Your Healthcare and Insurance Process Strategy. NelsonHall's Healthcare & Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

  • Capgemini - Healthcare Payer BPS

    Aug 21, 2019 | Vendor Analysis by Sven Lohse

    NelsonHall estimates that this practice generated approximately $39m in revenue in 2018 from commercial clients. Healthcare payer BPS capabilities lie within Capgemini's Managed Services division. [...]
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  • Firstsource - Healthcare Payer BPS

    Aug 21, 2019 | Vendor Analysis by Sven Lohse

    Firstsource has served commercial sector payers in the U.S. for approximately a decade and began its work in this segment with document processing and with claims processing. Firstsource counts as clients 5 of the top 10 health insurance carriers and many smaller payers. [...]
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  • Tech Mahindra-Healthcare Payer BPS

    Aug 21, 2019 | Vendor Analysis by Sven Lohse

    Tech Mahindra is a public, global IT services and BPS company headquartered in Pune, India. The company generated approximately $5.0bn in fiscal year 2018 (ending March 31, 2018). Tech Mahindra serves healthcare clients within its six vertical groups. Payers, providers and life sciences clients generate approximately 10% of revenue; payers generate [...]
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  • WNS - Healthcare Payer BPS

    Jun 07, 2019 | Vendor Analysis by Sven Lohse

    WNS Global Services is a public, global BPS company headquartered in Mumbai, India. The company generated $758m in fiscal year 2018 (ending March 31, 2018). WNS serves clients across a diverse set of industries. Within healthcare, WNS serves payers, providers, and life sciences clients. WNS’ payer BPS business was significantly expanded in [...]
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  • Hexaware - Healthcare Payer BPS

    May 30, 2019 | Vendor Analysis by Sven Lohse

    Hexaware is a public, global IT and BPS company headquartered in Mumbai, India. The company generated $678m in fiscal year 2018 (ending December 31). The insurance and healthcare business unit is the company’s fastest growing unit. The vertical group generated approximately 19% of total company revenue in the last fiscal year. Within that bus [...]
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  • Genpact - Healthcare Payer BPS

    May 29, 2019 | Vendor Analysis by Sven Lohse

    Genpact is a public, global BPS company headquartered in New York City, NY. The company generated approximately $3.0bn in fiscal year 2018. The company serves payers, providers, and life sciences organizations. Genpact serves approximately two dozen payers in front-, middle-, and back-office functions. Clients include five of the top 10 commercial [...]
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  • Sutherland - Healthcare Payer BPS

    May 29, 2019 | Vendor Analysis by Sven Lohse

    Sutherland Global Services is a private, global BPS company headquartered in Rochester, NY. NelsonHall estimates that the company generated approximately $1.3bn in calendar year 2018. The company’s government and healthcare vertical clients generate approximately 15% of total company revenue. Within the healthcare vertical Sutherland serves p [...]
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  • TCS - Healthcare Payer BPS

    May 29, 2019 | Vendor Analysis by Sven Lohse

    Tata Consultancy Services (TCS) is a public, global IT and BPS company headquartered in Mumbai, India. The company generated approximately $20.9bn in fiscal year 2019 (ending March 31). Approximately 13% of total revenue is generated from BPS contracts. The company serves payers, providers and life sciences organizations. TCS serves six of the top [...]
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  • Conduent - Healthcare Payer BPS

    May 22, 2019 | Vendor Analysis by Sven Lohse

    In January 2017 Xerox spun off its Business Services unit to create Conduent. This included Conduent's healthcare payer BPS business. Conduent continues to serve healthcare payer and provider clients, including government Medicaid agencies and commercial health plans. [...]
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  • Cotiviti - Healthcare Payer BPS

    May 17, 2019 | Vendor Analysis by Sven Lohse

    In August 2018, the Waltham, MA-based Verscend Technologies company acquired Atlanta, GA-headquartered Cotiviti Holdings. In the future, the combined entity will operate under the Cotiviti name. [...]
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Vendor coverage

Covered vendor profiles within the Healthcare & Insurance BPS program

featured market analyses
in Healthcare & Insurance BPS:

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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Healthcare & Insurance BPS.

view all NEAT reports learn more about NEAT

Latest Healthcare & Insurance BPS Client Perspective

Latest Healthcare & Insurance BPS Market Forecast

  • Global Insurance Market Forecast: 2018 - 2022

    Jun 25, 2018 | Market Forecast by Mike Smart

    NelsonHall's "Insurance Market Forecast: 2018-2022" consists of 44 pages. It is a forecast of Insurance services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Healthcare & Insurance BPS:

  • Insurance Start-Up Convex Group Contracts with WNS to Target Cost Ratio of 10%-11%

    Dec 04, 2019, by Sven Lohse

      Convex Group is a start-up specialty insurer and reinsurer focused on complex risks, launched with $1.8bn of committed capital in April 2019. Convex will underwrite insurance and reinsurance for “complex specialty risks across a diversified range of business lines” in Londo[...]

  • WNS’ Healthcare Business & Approach to Transformation

    Jun 03, 2019, by Sven Lohse

      Dozens of influencers recently attended the WNS U.S. Influencer Day in New Orleans, where the theme was 'Co-create to Outperform’. Through general overviews of its approaches and through client presentations, the company provided insight into its recent success and its future[...]

  • How NTT DATA Established Enterprise Automation Governance for BCBS Health Insurance Carrier

    Apr 29, 2019, by Sven Lohse

      In this blog, I look at how NTT DATA worked with a large Blue Cross Blue Shield (BCBS) health insurance carrier to establish an enterprise governance structure for automation, and at the lessons learnt along the way. Like many other large BCBS carriers, the company had piloted RPA i[...]

  • The Case for Expanding Provider Network Coopetition Among U.S. Health Plans

    Apr 18, 2019, by Sven Lohse

      In my previous blog, I described how, since 2017, Sutherland has created a shared services model that obviates the need for participating California health plans to separately build and update parallel databases to track the availability of providers of nonurgent care for Medicaid reci[...]

  • Benefitfocus: Strategy Shift & Other Key Updates

    Apr 11, 2019, by Sven Lohse

      Benefitfocus, the cloud-based benefits management platform and services provider, recently hosted 1,200 benefits professionals at their annual One Place conference in Charleston, S.C. The conference featured updates on Benefitfocus’ strategy, enterprise benefits management t[...]

view all blog posts

latest blog posts on
Healthcare & Insurance BPS:

  • Insurance Start-Up Convex Group Contracts with WNS to Target Cost Ratio of 10%-11%

    Dec 04, 2019, by Sven Lohse

      Convex Group is a start-up specialty insurer and reinsurer focused on complex risks, launched with $1.8bn of committed capital in April 2019. Convex will underwrite insurance and reinsurance for “complex specialty risks across a diversified range of business lines” in Londo[...]

  • WNS’ Healthcare Business & Approach to Transformation

    Jun 03, 2019, by Sven Lohse

      Dozens of influencers recently attended the WNS U.S. Influencer Day in New Orleans, where the theme was 'Co-create to Outperform’. Through general overviews of its approaches and through client presentations, the company provided insight into its recent success and its future[...]

  • How NTT DATA Established Enterprise Automation Governance for BCBS Health Insurance Carrier

    Apr 29, 2019, by Sven Lohse

      In this blog, I look at how NTT DATA worked with a large Blue Cross Blue Shield (BCBS) health insurance carrier to establish an enterprise governance structure for automation, and at the lessons learnt along the way. Like many other large BCBS carriers, the company had piloted RPA i[...]

  • The Case for Expanding Provider Network Coopetition Among U.S. Health Plans

    Apr 18, 2019, by Sven Lohse

      In my previous blog, I described how, since 2017, Sutherland has created a shared services model that obviates the need for participating California health plans to separately build and update parallel databases to track the availability of providers of nonurgent care for Medicaid reci[...]

  • Benefitfocus: Strategy Shift & Other Key Updates

    Apr 11, 2019, by Sven Lohse

      Benefitfocus, the cloud-based benefits management platform and services provider, recently hosted 1,200 benefits professionals at their annual One Place conference in Charleston, S.C. The conference featured updates on Benefitfocus’ strategy, enterprise benefits management t[...]

view all blog posts

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