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Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Healthcare & Insurance BPS

Insightful Analysis to Drive Your Healthcare and Insurance Process Strategy. NelsonHall's Healthcare & Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

Atos - Strategic Insights in Revenue Cycle Management (RCM)
Jun 09, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Exela Technologies - Strategic Insights in Revenue Cycle Management (RCM)
May 22, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Exela Technologies' offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Sagility - Strategic Insights in Revenue Cycle Management (RCM)
May 09, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Sagility's offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Genpact - Strategic Insights in Revenue Cycle Management (RCM)
May 01, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Revenue Cycle Management (RCM) [...]
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WNS - Strategic Insights in Revenue Cycle Management (RCM)
Apr 24, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Omega Healthcare - Strategic Insights in Revenue Cycle Management (RCM)
Apr 10, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Omega Healthcare's offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Firstsource - Strategic Insights in Revenue Cycle Management (RCM)
Apr 03, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Cognizant - Strategic Insights in Revenue Cycle Management (RCM)
Mar 28, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Availity - Strategic Insights in Revenue Cycle Management (RCM)
Mar 12, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Availity's offerings and capabilities in Revenue Cycle Management (RCM) [...]
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Foundever - P&C Operations Analytics and AI
Jan 22, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Foundever's offerings and capabilities in P&C Operations Analytics and AI [...]
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Vendor coverage

Covered vendor profiles within the Healthcare & Insurance BPS program

featured research
in Healthcare & Insurance BPS:

Strategic Insights in Revenue Cycle Management (RCM)
Jun 20, 2025 | Market Analysis by Bilal Chaudhry
NelsonHall’s Strategic Insights in Revenue Cycle Management (RCM) market analysis consists of 66 pages. [...]
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P&C Operations Analytics and AI
Feb 23, 2025 | Market Analysis by Bilal Chaudhry
NelsonHall’s P&C Operations Analytics and AI market analysis consists of 78 pages. [...]
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Healthcare Payer Operations Transformation
Jul 31, 2024 | Market Analysis by Bilal Chaudhry
NelsonHall’s Healthcare Payer Operations Transformation market analysis consists of 81 pages. [...]
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Property & Casualty Operations Transformation 2024
Feb 08, 2024 | Market Analysis by Bilal Chaudhry
NelsonHall’s Property and Casualty Operations Transformation market analysis consists of 78 pages. [...]
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Healthcare Payer Operations Transformation 2023
Jun 15, 2023 | Market Analysis by John Willmott
NelsonHall’s Healthcare Payer Operations Transformation market analysis consists of 88 pages. [...]
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Impact of Economic Downturn on the Life Insurance Sector
Sep 16, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Life Insurance sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Property & Casualty Sector
Sep 16, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Property & Casualty sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Healthcare Insurance Sector
Sep 15, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Healthcare Insurance sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Healthcare Provider Sector
Sep 15, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Healthcare Provider sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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Impact of Economic Downturn on the Pharmaceuticals Sector
Sep 15, 2022 | Market Analysis by John Willmott
NelsonHall’s analysis of the impact of the economic downturn on the Pharmaceuticals sector consists of 13 pages. This is one of a series of industry sector reports assisting buyers and suppliers to monitor the impact of recent changes in the socioeconomic environment. [...]
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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Healthcare & Insurance BPS.

view all NEAT reports learn more about NEAT

Latest Healthcare & Insurance BPS Client Perspective

Healthcare Payer Operations Transformation
Feb 01, 2024 | Customer Perspectives by Bilal Chaudhry
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the healthcare payer operations transformation market as well as the requirements and experiences of their peers. [...]
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Latest Healthcare & Insurance BPS Market Forecast

Global Healthcare and Insurance BPS Market Forecast: 2024 - 2028
Jul 16, 2024 | Market Forecast by Bilal Chaudhry
NelsonHall’s “Healthcare and Insurance BPS Market Forecast: 2024-2028” consists of 52 pages. This report covers the main Healthcare and Insurance BPS service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Healthcare & Insurance BPS:

WNS HealthHelp Expands AI-Enabled Utilization Management for Faster Clinical Outcomes

Jun 27, 2025, by Bilal Chaudhry

In a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical g[...]

read post
DXC Targets Technology & Process Debt in the Insurance Industry

Mar 26, 2025, by Bilal Chaudhry

NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina. The event highlighted DXC Technology’s investment in AI-driven solutions for the insurance industry. A key theme was DXC’s commitment to helping insurers address their &lsq[...]

read post
WNS’ Healthcare Consult: Enhancing Clinical Guidance & Authorization Support Services

Aug 16, 2024, by Bilal Chaudhry

In recent discussions with WNS, NelsonHall explored the company's advanced healthcare management solutions. WNS provides evidence-based criteria to guide providers in ordering the most appropriate tests, procedures, and treatments for their members. This approach enhances[...]

read post
DXC Enhances P&C Insurance Solutions with AI-Now Strategy

Apr 08, 2024, by Bilal Chaudhry

NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]

read post 1 comments
Price Transparency in Healthcare Payer BPS Market: Capgemini Spotlight

Aug 02, 2021, by NelsonHall Analyst

In 2020, the U.S. healthcare payer BPS market saw accelerated growth in the adoption and design of digital solutions across all functional areas. The acceleration is driven mainly by consumer demand for an "Amazon" experience from their health plans and providers, to know the[...]

read post

view all blog posts

latest blog posts on
Healthcare & Insurance BPS:

WNS HealthHelp Expands AI-Enabled Utilization Management for Faster Clinical Outcomes

Jun 27, 2025, by Bilal Chaudhry

In a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical g[...]

read post
DXC Targets Technology & Process Debt in the Insurance Industry

Mar 26, 2025, by Bilal Chaudhry

NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina. The event highlighted DXC Technology’s investment in AI-driven solutions for the insurance industry. A key theme was DXC’s commitment to helping insurers address their &lsq[...]

read post
WNS’ Healthcare Consult: Enhancing Clinical Guidance & Authorization Support Services

Aug 16, 2024, by Bilal Chaudhry

In recent discussions with WNS, NelsonHall explored the company's advanced healthcare management solutions. WNS provides evidence-based criteria to guide providers in ordering the most appropriate tests, procedures, and treatments for their members. This approach enhances[...]

read post
DXC Enhances P&C Insurance Solutions with AI-Now Strategy

Apr 08, 2024, by Bilal Chaudhry

NelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]

read post 1 comments
Price Transparency in Healthcare Payer BPS Market: Capgemini Spotlight

Aug 02, 2021, by NelsonHall Analyst

In 2020, the U.S. healthcare payer BPS market saw accelerated growth in the adoption and design of digital solutions across all functional areas. The acceleration is driven mainly by consumer demand for an "Amazon" experience from their health plans and providers, to know the[...]

read post

view all blog posts

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