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Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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You are here: Home > Sourcing Expertise > Healthcare & Insurance BPS

Healthcare & Insurance BPS

Insightful Analysis to Drive Your Healthcare and Insurance Process Strategy. NelsonHall's Healthcare & Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

EXL - Property & Casualty Operation Transformation
Jun 13, 2022 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in property and casualty services. [...]
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WNS - Property and Casualty Operation Transformation
Mar 24, 2022 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in property and casualty services. [...]
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Concirrus - Property and Casualty Operation Transformation
Mar 08, 2022 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes Concirrus's offerings and capabilities in property and casualty services. [...]
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DXC - Property and Casualty Operation Transformation
Mar 04, 2022 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes DXC' offerings and capabilities in property and casualty services. [...]
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Mphasis - Property and Casualty Operation Transformation
Feb 09, 2022 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes Mphasis' offerings and capabilities in property and casualty services. [...]
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TCS - Property and Casualty Operation Transformation
Feb 09, 2022 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in property and casualty services. [...]
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Atos - Pharmaceuticals / Life Sciences Operational Transformation
Jan 27, 2022 | Vendor Analysis by Alisa Samoylova
This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in Pharmaceuticals / Life Sciences Operational Transformation [...]
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Wipro - Pharmaceuticals / Life Sciences Operational Transformation
Jan 21, 2022 | Vendor Analysis by Alisa Samoylova
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in Pharmaceuticals / Life Sciences Operational Transformation [...]
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Genpact - Pharmaceuticals / Life Sciences Operational Transformation
Jan 20, 2022 | Vendor Analysis by Alisa Samoylova
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Pharmaceuticals / Life Sciences Operational Transformation [...]
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Atos- Life, Annuities, and Pension: Operation Transformation
Nov 30, 2021 | Vendor Analysis by Ashley Singleton
This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in life, annuities, and pension operation transformation services. [...]
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Vendor coverage

Covered vendor profiles within the Healthcare & Insurance BPS program

featured research
in Healthcare & Insurance BPS:

Property and Casualty Operations Transformation Services
Mar 24, 2022 | Market Analysis by Ashley Singleton
NelsonHall's market analysis of Property and Casualty Operations Transformation Services consists of 53 pages. [...]
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Pharmaceuticals/Life Sciences Operational Transformation
Feb 09, 2022 | Market Analysis by Alisa Samoylova
NelsonHall’s market analysis of the global pharmaceuticals/life sciences operational transformation services market consists of 49-pages. [...]
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Life, Annuities, and Pension: Operation Transformation
Oct 05, 2021 | Market Analysis by Ashley Singleton
NelsonHall’s market analysis of the global life, annuities, and pension operation transformation services market consists of 61-pages. The report provides a provides a view of how vendors are evolving their offerings and capabilities to improve life, annuities, and pension operation transformation services. [...]
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Healthcare Payer BPS: Managing Effectiveness
Apr 27, 2021 | Market Analysis by Ashley Singleton
NelsonHall's market analysis of the Healthcare Payer BPS Services consists of 64 pages. [...]
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Healthcare Operational Analytics Services
Jun 04, 2020 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of Healthcare Operational Analytics Services consulting services consists of 42 pages. [...]
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Transforming L&A BPS with End-to-End Digitalization
May 06, 2020 | Market Analysis by Sven Lohse
NelsonHall's market analysis "Transforming L&A BPS with End-to-End Digitalization" details the current state of the market and analyzes the ramifications of the most significant trends for both the buyers and vendors of L&A BPS. Key trends in the L&A BPS market will continue to be driven by: Touchless Proces [...]
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Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors
Apr 02, 2020 | Market Analysis by Sven Lohse
NelsonHall’s analysis of the Impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors consists of 10-pages. The report focuses on the impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors globally. [...]
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Transforming Property and Casualty BPS with Touchless Processing
Dec 13, 2019 | Market Analysis by Sven Lohse
NelsonHall’s “Transforming Property and Casualty BPS with Touchless Processing” report details current consumer and technology trends; P&C carrier requirements; and the key success factors and opportunities for suppliers of P&C BPS. [...]
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Next Generation Healthcare Payer BPS
Mar 05, 2019 | Market Analysis by Sven Lohse
NelsonHall's market analysis "Next Generation Healthcare Payer BPS" details the current state of the market and analyzes the ramifications of the most significant trends for both the buyers and vendors of BPS. Ramifications of trends in the commercial payer market: Unsustainable economic and demographic trends make it likely [...]
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Targeting Life, Annuities & Pensions BPS
Oct 03, 2018 | Market Analysis by Suri Nair
NelsonHall's market analysis of the Life, Annuities & Pensions BPS industry and trends consists of 57 pages. [...]
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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Healthcare & Insurance BPS.

view all NEAT reports learn more about NEAT

Latest Healthcare & Insurance BPS Client Perspective

Pharmaceuticals/Life Sciences Operational Transformation
Feb 10, 2022 | Customer Perspectives by Alisa Samoylova
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the market for operational transformation within the pharmaceuticals/life sciences sector, as well as the requirements and experiences of their peers. [...]
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Latest Healthcare & Insurance BPS Market Forecast

Global Healthcare and Insurance Market Forecast: 2021 - 2025
Jun 01, 2021 | Market Forecast by Ashley Singleton
NelsonHall’s updated “Healthcare and Insurance Market Forecast: 2021-2025” consists of 56 pages. This report covers 12 of the main healthcare and insurance BPS service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Healthcare & Insurance BPS:

Price Transparency in Healthcare Payer BPS Market: Capgemini Spotlight

Aug 02, 2021, by Ashley Singleton

In 2020, the U.S. healthcare payer BPS market saw accelerated growth in the adoption and design of digital solutions across all functional areas. The acceleration is driven mainly by consumer demand for an "Amazon" experience from their health plans and providers, to know the[...]

read post
WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability

Jan 22, 2021, by John Willmott

WNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public l[...]

read post
COVID-19: Driving a New Normal for Healthcare, A Cognizant POV

Oct 13, 2020, by Ashley Singleton

Digital front doors and transparency a new normal for healthcare? U.S. healthcare is no stranger to an environment of continuous change and has not been spared the effects of the COVID-19 global pandemic in 2020. The unique circumstances born from the need for social distancing during the pan[...]

read post
35% of Insurance Carriers Will Adopt AI Across Multiple Use Cases by 2022

Apr 06, 2020, by Sven Lohse

NelsonHall predicts that by 2022, 35% of insurance industry carriers will be in the process of adopting AI technology across multiple use cases within the enterprise. This is based on NelsonHall survey data from the insurance industry that tracks adoption of both RPA and AI (NLP/ML/DL)[...]

read post
Infosys Showcases Resiliency of Nearshore Outsourcing Services in Face of Natural Disasters

Jan 23, 2020, by Sven Lohse

A magnitude-6.4 earthquake struck Puerto Rico on January 6, killing one person, toppling homes and buildings, and triggering a blackout on the island that is still recovering two years after Hurricane Maria. Governor Wanda Vázquez declared a state of emergency and activated the [...]

read post

view all blog posts

latest blog posts on
Healthcare & Insurance BPS:

Price Transparency in Healthcare Payer BPS Market: Capgemini Spotlight

Aug 02, 2021, by Ashley Singleton

In 2020, the U.S. healthcare payer BPS market saw accelerated growth in the adoption and design of digital solutions across all functional areas. The acceleration is driven mainly by consumer demand for an "Amazon" experience from their health plans and providers, to know the[...]

read post
WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability

Jan 22, 2021, by John Willmott

WNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public l[...]

read post
COVID-19: Driving a New Normal for Healthcare, A Cognizant POV

Oct 13, 2020, by Ashley Singleton

Digital front doors and transparency a new normal for healthcare? U.S. healthcare is no stranger to an environment of continuous change and has not been spared the effects of the COVID-19 global pandemic in 2020. The unique circumstances born from the need for social distancing during the pan[...]

read post
35% of Insurance Carriers Will Adopt AI Across Multiple Use Cases by 2022

Apr 06, 2020, by Sven Lohse

NelsonHall predicts that by 2022, 35% of insurance industry carriers will be in the process of adopting AI technology across multiple use cases within the enterprise. This is based on NelsonHall survey data from the insurance industry that tracks adoption of both RPA and AI (NLP/ML/DL)[...]

read post
Infosys Showcases Resiliency of Nearshore Outsourcing Services in Face of Natural Disasters

Jan 23, 2020, by Sven Lohse

A magnitude-6.4 earthquake struck Puerto Rico on January 6, killing one person, toppling homes and buildings, and triggering a blackout on the island that is still recovering two years after Hurricane Maria. Governor Wanda Vázquez declared a state of emergency and activated the [...]

read post

view all blog posts

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