featured market analyses
in Healthcare & Insurance BPS:
Business Process Services in the Commercial Property & Casualty Insurance Sector: 2017
Dec 21, 2017 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Commercial P&C Insurance Sector: 2017” 70-page report is based on global interviewing of senior executives across the commercial property & casualty insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes th [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- End-to-End Process Digitalization Is A Key Priority
- A Widespread Approach to Process Transformation
- Sector Transformation Creates Additional Opportunities for BPS
- Market Developments & Forecast
- Market Forecast
- BPS Market Shares
- Key Business Issues & Initiatives
- Market Change
- Key Organizational Initiatives
- Improving the Economics of the business
- Creating the Digital enterprise
- Operational Transformation Initiatives
- Operations Transformation Intentions
- Operational transformational Initiatives
- Approach to Operational Transformation
- Use of BPS to Drive Operational Transformation
- Impact of PESTLE Factors on Sourcing and Shoring
- Impact of Automation on Sourcing and Shoring
- Approach to Automation
- Implications for Staffing & BPO
- Overall Trends
- Reduction in overall resource levels
- Shifting skills profile
- Changing expectations from BPS Suppliers
- Impact of PESTLE Factors
- Impact on BPS Shoring Profile
- Impact on Internal Staffing
- Impact on White-Collar Staffing
- BPS Spend and Productivity
Targeting Property and Casualty BPS
Apr 24, 2017 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of Property and Casualty BPS consists of 43 pages. [...]view this reportdownload abstractTable of contents:
- Introduction
- Changing Shape of the Property and Casualty BPS Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Delivery in Property and Casualty BPS
- Critical Success Factors
- Appendix I – Vendors Researched
Targeting U.S. Healthcare Provider BPS
Dec 02, 2016 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of U.S. Healthcare Provider BPS consists of 43 pages. [...]view this reportdownload abstractTable of contents:
- Introduction
- Changing Shape of the Healthcare Provider BPS Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Delivery in Healthcare Provider BPS
- Critical Success Factors
- Appendix I – Vendors Researched
Targeting Life, Annuities and Pensions BPS
Jun 06, 2016 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the life annuities and pensions BPS market consists of 49 pages. The report focuses on life annuities and pensions services, looking overall and at each service offering individually. [...]view this reportdownload abstractTable of contents:
- Introduction
- Changing Shape of the Life, Annuities & Pensions BPS Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Delivery in Life, Annuities & Pensions BPS
- Critical Success Factors
- Appendix I – Vendors Researched
Business Process Services in the Life Insurance Sector: 2016
Feb 26, 2016 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Life Insurance Sector: 2016” 64 page report is based on global interviewing of senior executives across the life insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by life in [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Reducing Cost of Policy Administration through Digitizing & Automating Back-Office Operations is Key Priority for Life Insurance Companies
- Life Insurance Sector Forecasts 3.2% Increase in BPS Spend in 2016
- Life Insurance Companies Would Like BPS Vendors to Reduce Process Costs by Using Analytics to Incorporate Process Learning
- Standalone BPaaS Using Standard Vendor Process Models Strongly Favored by Life Insurance Sector over Next Three Years
- Life Insurance Market Forecast & Vendor Market Shares
- Life Insurance BPS Market Forecast
- BPS Vendor Shares: Life Insurance
- Key Business Issues & Initiatives
- Key Business Issues
- Operational Initiatives Planned
- Operations Enhancements Planned
- Operations Satisfaction & Pain Points
- Process Suitability to Support Future Business
- Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
- Satisfaction with Delivery of BPS Services
- Attitudes to Vendor Approaches
- BPS Service Improvement Requirements
- BPS Adoption by Model Type
- BPS Purchasing & Spend Intentions
- Forecast Shifts in Sourcing
- Planned BPS Adoption by Process
- BPS Spend Growth & Productivity Improvements Sought
- Changing Contractual Approaches
- BPS Pricing Mechanism Trends
- BPS Contract Length Trends
Targeting Healthcare Payer BPS in the U.S.
Dec 22, 2015 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the healthcare payer BPS market in the U.S. consists of 45 pages. The report focuses on healthcare payer services, looking overall and at each service offering individually. [...]view this reportdownload abstractTable of contents:
- Introduction
- Changing Shape of the Healthcare Payer BPS Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Delivery in Healthcare Payer BPS
- Critical Success Factors
- Appendix I – Vendors Researched
Targeting Workers' Compensation BPS
Aug 07, 2015 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the workers' compensation BPS industry consists of 41 pages. The global workers' compensation BPS market was ~$2.2bn in 2014, and is set to grow at a CAAGR of ~8% through 2019. [...]view this reportdownload abstractTable of contents:
- Introduction
- Changing Shape of the Workers' Compensation Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings And Targeting
- Vendor Delivery
- Critical Success Factors
- Appendix I – Vendors Researched
Targeting P&C BPO in the Automotive Sector
Oct 22, 2014 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of property and casualty outsourcing in the automotive sector consists of 67 pages. [...]view this reportdownload abstractTable of contents:
- Introduction
- Changing Shape of the Auto P&C BPO Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings And Targeting
- Vendor Delivery
- Critical Success Factors
- Appendix I – Vendors Researched
browse all market analysesTargeting Property and Casualty BPO
Jan 22, 2014 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the Property and Casualty Outsourcing industry and P&C BPO trends consists of 75 pages. [...]view this reportdownload abstractTable of contents:
- Changing Shape of the P&C BPO Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings
- Vendor Delivery
- Vendor Targeting
- Critical Success Factors
- Appendix – Vendors Researched for Analysis
Targeting Life, Annuities and Pensions BPO Services
Jul 30, 2013 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of the Life, Annuities and Pensions Outsourcing industry and LA&P BPO trends consists of 75 pages. The LA&P BPO market has an estimated global value of $2.6bn and is expected to grow at a rate of 9.2% CAAGR through to 2017. Growth will be led by EMEA with an estimated CAAGR of 9.2%, driven specifically by Conti [...]view this reportdownload abstractNEAT Reports are available for this program!
NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Healthcare & Insurance BPS.
view all NEAT reports learn more about NEATLatest Healthcare & Insurance BPS Market forecast
Global Insurance Market Forecast: 2017 - 2021
Jul 24, 2017 | Market Forecast by John Willmott
NelsonHall's "Insurance Market Forecast: 2017-2021" consists of 44 pages. It is a forecast of Insurance services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
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Healthcare & Insurance BPS:view all blog posts-
SE2’s Digital Transformation: Enabling Future-Proof Life Insurance & Annuities
Oct 19, 2017, by Suri NairNelsonHall recently attended the SE2 Partnership Forum, entitled ‘Future-proof: From Here to Digital’, in Washington D.C., where the main focal point of discussion was the challenge of digital transformation in the life insurance and annuity sector. Here I look at a numb[...]
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Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments
Aug 31, 2017, by Rachael StormonthNelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digita[...]
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Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider
May 18, 2017, by Rachael StormonthBy Rachael Stormonth and John Willmott Genpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of cl[...]
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RPA Operating Model Guidelines, Part 3: From Pilot to Production & Beyond – The Keys to Successful RPA Deployment
Nov 09, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Brase[...]
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RPA Operating Model Guidelines, Part 2: How to Identify High-Impact RPA Opportunities
Nov 03, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summi[...]
latest blog posts on
Healthcare & Insurance BPS:view all blog posts-
SE2’s Digital Transformation: Enabling Future-Proof Life Insurance & Annuities
Oct 19, 2017, by Suri NairNelsonHall recently attended the SE2 Partnership Forum, entitled ‘Future-proof: From Here to Digital’, in Washington D.C., where the main focal point of discussion was the challenge of digital transformation in the life insurance and annuity sector. Here I look at a numb[...]
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Genpact: Using OnSource to Bring New Digital Process Models to Property Claims Assessments
Aug 31, 2017, by Rachael StormonthNelsonHall recently caught up with Genpact to discuss their recent acquisition of OnSource and their plans to integrate it with BrightClaim – we were not surprised to hear that the two acquisitions are indeed connected, and part of Genpact’s strategy to introduce new digita[...]
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Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider
May 18, 2017, by Rachael StormonthBy Rachael Stormonth and John Willmott Genpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of cl[...]
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WNS Acquires HealthHelp with a View to Doubling its Healthcare Revenues
Mar 30, 2017, by NelsonHall AnalystOn March 15, WNS announced its intended acquisition of HealthHelp, in what, at $95m, will be its largest acquisition to date. HealthHelp, founded in 1999 and headquartered in Houston, TX is a 400-FTE strong healthcare utilization management specialist. In many ways, the HealthHelp acquisition[...]
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NIIT Technologies: Two New EVPs to Drive Digital & Platform Strategies
Mar 28, 2017, by Mike SmartNelsonHall recently attended NIIT Technologies European Analyst & Advisor Forum in London. For those readers not familiar with the company, NIIT Technologies is a mid-sized Indian-headquartered services provider, generating annual revenues of ~$410m, of which around 48% from the U.S. and a third[...]
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- @SuriN_NH Jun 07, 2018Interesting Financial Times article on #blockchain and #insurance. Insurers hope blockchain will fill their sails… https://t.co/zW5RpOCwzR
- @SuriN_NH Jun 07, 2018RT @GaryB_NH: .#Talent Disruption: What's Next? kicking off. Great to be here with so many @Korn_Ferry @futurestep business leaders & clien…
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- @SuriN_NH Apr 24, 2018#TCSARDay, Krishnan Ramanujam President, Business & Technology Services @tcs explains how Business 4.0 allows movin… https://t.co/4fRY2eVA8J
- @SuriN_NH Apr 24, 2018#TCSARDay, K Ananth Krishnan, EVP and Chief Technology Officer @tcs elucidates Business 4.0
- @SuriN_NH Apr 24, 2018#TCSARDay, Daniela Rus, MIT, an authority on robots, robotics, and AI says that if insurance is the responsibility… https://t.co/EQ32gGZl0h
- @SuriN_NH Apr 24, 2018@tcs Daniela Rus, a leading authority on robots, robotics, and artificial intelligence says machine and peoplec can… https://t.co/WzZsiKW1ER
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- @SuriN_NH Apr 23, 2018Vice Presidents of a US based #life #insurer share their experience with @wnsholdings actuarial modeling and their… https://t.co/Ek1ajytvfu
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latest Healthcare & Insurance BPS tracking service articles
KM2 Solutions Opens 300 Agent Contact Center in Castries, St. Lucia
Jun 13, 2018 | New Offerings by Ivan Kotzev
Capgemini To Acquire the Commercial Cybersecurity Division of Leidos
Jun 07, 2018 | Mergers and Acquisitions by Dominique Raviart
DXC Technology Completes Spin-off of its U.S. Public Sector Unit
Jun 01, 2018 | Mergers and Acquisitions by Dominique Raviart
DXC Tech Awarded BPS Contract by Brighthouse Financial
May 30, 2018 | Contracts by Dominique Raviart
Infosys Completes Acquisition of WONGDOODY
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DXC Technology Announces Q4 FY18 Revenues up 4.3% (Down 1.3% in CC) to $6,294m
May 25, 2018 | Financial Results by Charlotte Carter
Tech Mahindra Awarded End-User Computing Contract by Australian Insurer
May 25, 2018 | Contracts by Dominique Raviart
Accenture Interactive to Acquire HO Communication to Expand Capabilities in Greater China
May 23, 2018 | Mergers and Acquisitions by Rachael Stormonth
HPE Announces Pointnext Q2 FY18 Revenues Up 1% to $1,852m
May 23, 2018 | Financial Results by Dominique Raviart
TCS Opens Office in St. Petersburg, FL And Adds 430 Employees As Part of Transamerica Engagement
May 23, 2018 | New Offerings by David McIntire
