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for Healthcare & Insurance BPS

Track the pattern of service adoption by monitoring Healthcare & Insurance BPS contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Healthcare & Insurance BPS

Insightful Analysis to Drive Your Healthcare and Insurance Process Strategy. NelsonHall's Healthcare & Insurance Sourcing Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of healthcare or insurance industry-specific processes such as policy management, and claims and new business processing. Non-industry specific services such as HR outsourcing are supported within separate dedicated programs.

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latest vendor assessments:

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Vendor coverage

Covered vendor profiles within the Healthcare & Insurance BPS program

featured research
in Healthcare & Insurance BPS:

  • Transforming L&A BPS with End-to-End Digitalization

    May 06, 2020 | Market Analysis by Sven Lohse

    NelsonHall's market analysis "Transforming L&A BPS with End-to-End Digitalization" details the current state of the market and analyzes the ramifications of the most significant trends for both the buyers and vendors of L&A BPS. Key trends in the L&A BPS market will continue to be driven by:  Touchless Proces [...]
    view this reportdownload abstract

  • Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors

    Apr 02, 2020 | Market Analysis by Sven Lohse

    NelsonHall’s analysis of the Impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors consists of 10-pages. The report focuses on the impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors globally. [...]

    Table of contents:

    • Summary
    • Cross-Industry Impacts on Buyers & Vendors of BPO
    • Impact on Healthcare Provider Sector
    • Impact on Healthcare Payer Sector
    • Impact on Property & Casualty Insurance Sector
    • Impact on Life & Annuities Sector
    view this reportdownload abstract

  • Transforming Property and Casualty BPS with Touchless Processing

    Dec 13, 2019 | Market Analysis by Sven Lohse

    NelsonHall’s “Transforming Property and Casualty BPS with Touchless Processing” report details current consumer and technology trends; P&C carrier requirements; and the key success factors and opportunities for suppliers of P&C BPS.           [...]

    Table of contents:

    • 1. Introduction
    • 2. Changing Shape of P&C Insurance BPS Services
    • 3. Customer Requirements
    • 4. Market Size and Growth
    • 5. Vendor Market Shares
    • 6. Vendor Offerings and Targeting
    • 7. Delivery in P&C Insurance BPS Services
    • 8. Selection Criteria, Challenges, and Success Factors
    • Vendors Researched
    • Appendix I
    view this reportdownload abstract

  • Next Generation Healthcare Payer BPS

    Mar 05, 2019 | Market Analysis by Sven Lohse

    NelsonHall's market analysis "Next Generation Healthcare Payer BPS" details the current state of the market and analyzes the ramifications of the most significant trends for both the buyers and vendors of BPS. Ramifications of trends in the commercial payer market: Unsustainable economic and demographic trends make it likely [...]

    Table of contents:

    • 1. Introduction
    • 2. Changing Shape of the Healthcare Payer BPS Market
    • 3. Customer Requirements
    • 4. Market Size and Growth
    • 5. Vendor Market Shares
    • 6. Vendor Offerings and Targeting
    • 7. Delivery in Healthcare Payer BPS
    • 8. Critical Success Factors
    • Appendix I: Vendors Researched
    view this reportdownload abstract

  • Targeting Life, Annuities & Pensions BPS

    Oct 03, 2018 | Market Analysis by Suri Nair

    NelsonHall's market analysis of the Life, Annuities & Pensions BPS industry and trends consists of 57 pages.  [...]

    Table of contents:

    • 1. Introduction
    • 2. Changing Shape of the Life, Annuities & Pensions Market
    • 3. Customer Requirements
    • 4. Market size and Growth
    • 5. Vendor Market Shares
    • 6. Vendor Offerings and Targeting
    • 7. Vendor Delivery in Life, Annuities and Pensions, BPS
    • 8. Critical Success Factors
    • Appendix I: Vendors Researched
    view this reportdownload abstract

  • Business Process Services in the Commercial Property & Casualty Insurance Sector: 2017

    Dec 21, 2017 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Commercial P&C Insurance Sector: 2017” 70-page report is based on global interviewing of senior executives across the commercial property & casualty insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes th [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • End-to-End Process Digitalization Is A Key Priority
    • A Widespread Approach to Process Transformation
    • Sector Transformation Creates Additional Opportunities for BPS
    • Market Developments & Forecast
    • Market Forecast
    • BPS Market Shares
    • Key Business Issues & Initiatives
    • Market Change
    • Key Organizational Initiatives
    • Improving the Economics of the business
    • Creating the Digital enterprise
    • Operational Transformation Initiatives
    • Operations Transformation Intentions
    • Operational transformational Initiatives
    • Approach to Operational Transformation
    • Use of BPS to Drive Operational Transformation
    • Impact of PESTLE Factors on Sourcing and Shoring
    • Impact of Automation on Sourcing and Shoring
    • Approach to Automation
    • Implications for Staffing & BPO
    • Overall Trends
    • Reduction in overall resource levels
    • Shifting skills profile
    • Changing expectations from BPS Suppliers
    • Impact of PESTLE Factors
    • Impact on BPS Shoring Profile
    • Impact on Internal Staffing
    • Impact on White-Collar Staffing
    • BPS Spend and Productivity
    view this reportdownload abstract

  • Targeting Property and Casualty BPS

    Apr 24, 2017 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of Property and Casualty BPS consists of 43 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of the Property and Casualty BPS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Property and Casualty BPS
    • Critical Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Targeting U.S. Healthcare Provider BPS

    Dec 02, 2016 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of U.S. Healthcare Provider BPS consists of 43 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of the Healthcare Provider BPS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Healthcare Provider BPS
    • Critical Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Targeting Life, Annuities and Pensions BPS

    Jun 06, 2016 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the life annuities and pensions BPS market consists of 49 pages. The report focuses on life annuities and pensions services, looking overall and at each service offering individually.  [...]

    Table of contents:

    • Introduction
    • Changing Shape of the Life, Annuities & Pensions BPS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Life, Annuities & Pensions BPS
    • Critical Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Business Process Services in the Life Insurance Sector: 2016

    Feb 26, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Business Process Services in the Life Insurance Sector: 2016” 64 page report is based on global interviewing of senior executives across the life insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by life in [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Reducing Cost of Policy Administration through Digitizing & Automating Back-Office Operations is Key Priority for Life Insurance Companies
    • Life Insurance Sector Forecasts 3.2% Increase in BPS Spend in 2016
    • Life Insurance Companies Would Like BPS Vendors to Reduce Process Costs by Using Analytics to Incorporate Process Learning
    • Standalone BPaaS Using Standard Vendor Process Models Strongly Favored by Life Insurance Sector over Next Three Years
    • Life Insurance Market Forecast & Vendor Market Shares
    • Life Insurance BPS Market Forecast
    • BPS Vendor Shares: Life Insurance
    • Key Business Issues & Initiatives
    • Key Business Issues
    • Operational Initiatives Planned
    • Operations Enhancements Planned
    • Operations Satisfaction & Pain Points
    • Process Suitability to Support Future Business
    • Current Satisfaction with BPS Service Delivery and Acceptance of New Delivery Models
    • Satisfaction with Delivery of BPS Services
    • Attitudes to Vendor Approaches
    • BPS Service Improvement Requirements
    • BPS Adoption by Model Type
    • BPS Purchasing & Spend Intentions
    • Forecast Shifts in Sourcing
    • Planned BPS Adoption by Process
    • BPS Spend Growth & Productivity Improvements Sought
    • Changing Contractual Approaches
    • BPS Pricing Mechanism Trends
    • BPS Contract Length Trends
    view this reportdownload abstract
browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Healthcare & Insurance BPS.

view all NEAT reports learn more about NEAT

Latest Healthcare & Insurance BPS Client Perspective

Latest Healthcare & Insurance BPS Market Forecast

  • Global Insurance Market Forecast: 2018 - 2022

    Jun 25, 2018 | Market Forecast by Mike Smart

    NelsonHall's "Insurance Market Forecast: 2018-2022" consists of 44 pages. It is a forecast of Insurance services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
    view this reportdownload abstract

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

access forecast tool

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