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Track the pattern of service adoption by monitoring F&A & Supply Chain Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Rachael Stormonth on Latest Trends in F&A BPS

Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.

F&A & Supply Chain Transformation

Insightful Analysis to Drive Your F&A & Supply Chain TransformationStrategy. NelsonHall's F&A and Supply Chain Services Program is a dedicated service for organizations evaluating, or actively engaged in, the outsourcing of all or part of their finance and accounting or supply chain function.

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Covered vendor profiles within the F&A & Supply Chain Transformation program

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  • Next Generation Supply Chain Management BPS

    Nov 12, 2018 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of Next Generation Supply Chain Management BPS consists of 49 pages. [...]

    Table of contents:

    • 1. Introduction
    • Vendor SCM BPS covers demand planning through after-sales support
    • 2. Changing Shape of Next Generation SCM BPS
    • The current SCM BPS market remains driven by order management cost reduction and improved demand forecasting…..
    • …with the future digitalization of the SCM BPS market moving to touchless order processing and use of blockchain to manage supply chain integrity
    • 3. Customer Requirements
    • SCM functions currently reactive and over-reliant on historical information
    • Organizations are looking to outsource SCM services to achieve better visibility and performance
    • Organizations are changing how they outsource, putting more of the onus of investing in development on the vendors
    • Next gen SCM BPS is typically delivering order delivery cycle time reduction of 15-20% and improvements in forecast accuracy of 10%-30%
    • Arvato reduced costs in product serialization for pharmas in response to the EU Falsified Medicines Directive
    • Capgemini assisted FMCG company with ~400 brands & ~$63bn annual revenue in achieving ~10-20% improvement in forecast accuracy across product lines
    • Capgemini assisted multinational medical device, pharma & CPG company with ~$70bn annual revenue in achieving ~$7m in external manufacturing operational savings over 5 years
    • Exertis reduced air freight costs ~50% for a French multinational energy management corporation with $28bn annual revenue
    • Genpact reduced inventory by ~50% for a hi-tech client with ~12 factories, ~400 channel partners and ~10 demand forecasting units
    • GEP synchronized demand forecasting & production planning for a $6bn global chemical company driving annual cost saves of ~$500m
    • Infosys achieved ~$75m cost reduction in order management for a global leader in hardware & network equipment manufacturing
    • OnProcess Technologies drove ~$3m in annual cost savings for a global oncology radiation treatment OEM with ~$1.3bn annual revenue
    • TCS generated direct revenue of ~7.8m with rebilling process of nonreturned parts for a Fortune 50 global conglomerate’s healthcare diagnostic image media business in the U.S. & Canada
    • Tech Mahindra reduced TAT for customer orders by ~30% for a large telecom company
    • Wipro delivered ~36% ROI by automation or order management for a large telecom equipment manufacturer
    • WNS assisted a Fortune 500 cosmetics company in achieving ~20% reduction in order delivery cycle times
    • 4. Market Size and Forecast
    • North America and EMEA currently account for ~90% of the SCM BPS market with strong growth also expected in APAC
    • CPG & retail will remain the dominant sector for SCM BPS through 2022
    • 5. Vendor Market Shares
    • The global SCM BPS market is led by Arvato, followed by TCS, Infosys, Genpact, Wipro, Accenture, HCL Technologies, & OnProcess….
    • ….challenged by DXC Technology, Cognizant, EXL Service, Capgemini, Tech Mahindra, Sutherland, GEP, and IBM
    • The North American SCM BPS market is led by TCS, Wipro, Infosys, Arvato, HCL Technologies, OnProcess, Accenture, & Cognizant
    • ….followed by DXC Technology, Genpact, Sutherland, Capgemini, Tech Mahindra, GEP, and IBM
    • The EMEA market is led by Arvato, TCS, Genpact, EXL Service, Accenture, Infosys, DXC Technology, Capgemini, & Tech Mahindra….
    • ….followed by HCL Technologies, OnProcess, GEP, Exertis, and Sutherland
    • 6. Delivery in Next Generation SCM BPS
    • 84% of SCM BPS delivery personnel are based offshore, predominantly in India
    • Proprietary tools used in SCM BPS include platforms for dashboards and analytics…..
    • …demand forecasting and promotion effectiveness…..
    • …..master data, order and logistics management….
    • …..service and shopfloor support as well as more general-purpose automation and AI platforms
    • Key elements of Next Gen SCM BPS include automation, cognitive/machine learning….
    • ….Social media insights, mobile-enabling, and drone-based warehouse management
    • …with blockchain and connected operations becoming key to the future
    • 7. Challenges and Success Factors
    • Key vendor success factors include deep domain expertise combined with ability to reinvent supply chain processes using analytics, ML, and blockchain…
    • …while the biggest challenges for SCM services vendors include acquiring onshore SMEs and moving beyond consulting & project assignments
    • Appendix I
    • Vendors Researched
    view this reportdownload abstract

  • Next Generation Sourcing & Procurement

    Jul 11, 2018 | Market Analysis by Janet Irwin

    NelsonHall's market analysis of Sourcing & Procurement BPO consists of 65 pages. [...]

    Table of contents:

    • 1. Introduction
    • Definition: Sourcing & Procurement BPO
    • Sourcing & Procurement BPO:
    • Next Generation S&P BPO:
    • Next generation S&P services are part of the evolution of the traditional workplace to a ‘millenialized’ digital workplace
    • This project is focused on S&P services, with a particular emphasis on next generation sourcing strategies and ‘millenializing’ end-user tools. It covers:
    • 2. Changing Shape of Next Generation S&P BPO
    • The current S&P market is still driven by the need to achieve cost savings and drive compliance….
    • Current S&P BPO market:
    • …with the future S&P market demanding a more ‘millenialized’ end-user experience and integrated market intelligence
    • Future S&P BPO market:
    • 3. Customer Requirements
    • Organizations are looking to outsource S&P services to achieve cost savings, drive compliance and reduce risk…..
    • Achieve cost savings:
    • Drive compliance:
    • Reduce risk:
    • ….while at the same time enabling partnerships with stakeholders, increasing productivity and improving the end-user experience
    • Enabling partnerships with stakeholder
    • Improve productivity:
    • Improved end-user experience:
    • Common issues with internal S&P functions are data & tools, processes and staff
    • Data & tools
    • Processes:
    • Staff:
    • Organizations are also seeking advisory and consulting skills for transition to next generation S&P services, access to ’millenialized’ tools, and innovation
    • Advisory and consulting capabilities:
    • Ability to provide requisite ’millenialized’ tools:
    • Innovation:
    • Support for future operating model design is a key client requirement alongside spend cost reduction
    • Clients working with vendors to adopt next generation S&P are realizing strategic sourcing & operational efficiency cost savings, increased compliance and greater spend visibility
    • 4C Associates reduced costs for a Dutch retailer through procurement functional diagnostic, design and benchmarking
    • Objectives
    • Results
    • Accenture enhanced the sourcing capabilities and improved the profitability of a leading apparel solutions provider
    • Objectives
    • Results
    • Capgemini reduced costs for a Canadian distribution utility by taking over 530 roles including elements of procurement
    • Objectives
    • Results
    • Capita worked with the world's leading specialist insurance market services company to create a centralized procurement service
    • Objectives
    • Results
    • DXC Technology Capita drove eSourcing adoption for a global manufacturer, delivering 12% cost savings in year 1
    • Objectives
    • Results
    • Genpact brought in indirect category expertise for a U.S. based services company achieving ~$140m in savings
    • Objectives
    • Results
    • GEP worked with a global biopharma company to develop category plans and spot buying programs achieving cost savings of ~10%
    • Objectives
    • Results
    • HCL supported the procurement function of a U.S. based fire & security products company in achieving cost savings of 29%
    • Objectives
    • Results
    • Infosys assisted the procurement function of a global hospitality and hotel group in achieving ~$5m annualized cost savings
    • Objectives
    • Results
    • IBM increased e-invoicing to 75% for a global consumer goods company
    • Objectives
    • Results
    • Proactis assisted a large multinational restaurant chain in increasing the number of sourcing projects and achieving ~$0m in savings
    • Objectives
    • Results
    • Proxima Group embedded a procurement team within a greenfield site for a financial services company
    • Objectives
    • Results
    • TCS implemented a customized S2P platform for a Japanese multinational electronics corporation moving 60% of spend to catalogs
    • Objectives
    • Results
    • Wipro assisted North America based relocation services company in developing new procurement processes achieving 25% productivity improvement
    • Objectives
    • Results
    • WNS-Denali supported a specialty material manufacturer in establishing procurement & sourcing service centers achieving cost savings of $200m over 2 years
    • Objectives
    • Results
    • 4. Market Size and Forecast
    • Global S&P BPO market will approach $3.6bn by 2022, with a CAGR of 7.1%
    • S&P BPO will continue to be broadly based across advisory & managed services, sourcing support, & procurement transactions
    • Growth in S&P BPO services is being driven by a few factors
    • Service areas:
    • North America and EMEA currently account for 85% of the S&P BPO market but with market growth across all regions
    • Financial services and life sciences & healthcare will see the highest growth in S&P BPO services, through to 2022
    • 5. Vendor Market Shares
    • The global S&P BPO services market is led by Accenture, IBM and GEP, followed by Genpact, Infosys, TCS, Proxima and Wipro….
    • ….challenged by Capita, Aquanima, Corbus, Cognizant, HCL, 4C, WNS-Denali and Capgemini
    • The U.S. S&P BPO market is led by Accenture and IBM followed by GEP, Genpact, TCS, Wipro, Infosys and Corbus….
    • ….followed by Proxima, Cognizant, HCL, WNS-Denali and Aquanima
    • The EMEA market is led by Accenture, challenged by IBM and GEP, then Proxima, Genpact, Capita, 4C and Wipro….
    • ….followed by Infosys, Aquanima, TCS, Cognizant, Capgemini and Corbus
    • The APAC market is dominated by Accenture, IBM and Infosys
    • S&P BPO activity in LATAM is currently small scale, led by GEP, Aquanima and TCS
    • 6. Vendor Offerings
    • Next generation S&P contract pricing models are typically based on five models
    • …..through sourcing support services including category, contract,
    • Sourcing support function includes these processes:
    • …..to procurement transaction processing services ranging from PR processing to supplier master data management
    • Procurement transaction processing function includes these processes:
    • 7. Delivery in Next Generation S&P
    • 79% of S&P BPO delivery personnel are based offshore, predominantly in India ….
    • ….though a few vendors with a lower transactional emphasis retain delivery largely onshore….
    • …. with category management & strategic sourcing services largely delivered from onshore
    • S&P vendors’ global delivery locations are very heavily concentrated in India…..
    • …..with N.Y. tri-state and Chicago as primary U.S. locations
    • Vendors operate a tool box of proprietary and external tools and frameworks to deliver S&P services
    • Vendors have well established proprietary tools for a range of S&P services
    • The use of RPA, AI and cognitive learning is being used today by some vendors to automate S&P services
    • RPA & Auto-bots are being used to:
    • AI is being used for:
    • Cognitive learning is being applied to:
    • 8. Challenges and Success Factors
    • Key vendor selection criteria are the ability to transform S&P, deliver cost savings, optimize processes, and ‘millenialize’ the end-user experience…
    • Ability to deliver procurement transformation and sourcing consulting projects:
    • Ability to implement cost savings programs:
    • Ability to provide S&P process optimization:
    • Ability to achieve customer experience optimization:
    • …while the biggest challenges for S&P services vendors are the lack of executive buy-in for transformational projects, and maintaining clean, up-to-date spend data to support analytics
    • Challenges:
    • The main success factors for S&P service vendors are the capability to deliver cost savings while enhancing the customer experience
    • Appendix I
    • Vendors researched for analysis
    view this reportdownload abstract

  • Next Generation Supply Chain Management in the CPG Sector: 2016

    Oct 20, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Next Generation Supply Chain Management in the CPG Sector: 2016” 25-page report is based on interviewing of senior operations executives across the CPG sector in the U.S., U.K., and Continental Europe. In particular, the report analyzes the principal supply chain management operations pain points faced by CPG firm [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • CPG Firms Seeking to Reduce Levels of Manual Processing & Errors Across Supply Chain Processes
    • CPG Firms Seeking Increased Digitalization & Automation of Their Supply Chain Management Processes
    • CPG Firms Will Outsource in Support of Medium-Term Transformation of Their Supply Chain Management operations
    • BPaaS Opportunities Exist Around Analytics and Forecasting
    • Next Generation Supply Chain Operating Models
    • Supply Chain Management Satisfaction & Pain Points
    • Characteristics Sought from Future Operating Models
    • Expectations from Outsourcing Supply Chain Management
    view this reportdownload abstract

  • Next Generation Supply Chain Management in the Retail Sector: 2016

    Oct 20, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Next Generation Supply Chain Management in the Retail Sector: 2016” 25-page report is based on interviewing of senior operations executives across the retail sector in the U.S., U.K., and Continental Europe. In particular, the report analyzes the principal supply chain management operations pain points faced by re [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Retail Firms Largely Dissatisfied with Their Inventory Management & Forecasting Processes
    • Retail Firms Looking to Digitalization and Automation to Increase End-to-End Visibility of Supply Chain
    • Twenty Per Cent of Retail Firms Looking to Divest, Outsource, or Commercialize Elements of Supply Chain Operations
    • BPaaS Opportunities Exist Around Analytics
    • Next Generation Supply Chain Operating Models
    • Supply Chain Management Satisfaction & Pain Points
    • Characteristics Sought from Future Operating Models
    • Expectations from Outsourcing Supply Chain Management
    view this reportdownload abstract

  • Next Generation Finance & Accounting BPS

    May 23, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Next Generation Finance & Accounting BPS” 38-page report is based on interviews with executives within both BPS vendors and audit firms. The report analyzes the “art-of-the-possible” and emerging developments within F&A outsourcing. In particular, the report covers client requirements from n [...]

    Table of contents:

    • Next Generation Finance & Accounting BPS
    • Next Generation F&A – What do Clients Want?
    • Impact of Robotics
    • Platform & Cloud-Based Services including BPaaS
    • Reporting & Analytics
    • Indirect and Direct Tax Outsourcing
    • SOX Outsourcing
    • Evolution of Commercial Pricing Models
    • Conclusions
    view this reportdownload abstract

  • Indirect and Direct Tax Outsourcing

    May 20, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Indirect and Direct Tax Outsourcing” 29 page report is based on interviews with executives within both BPS vendors and audit firms offering taxation outsourcing services. The report analyzes the “art-of-the-possible” and opportunities for outsourcing across indirect and direct taxation. In particula [...]

    Table of contents:

    • NelsonHall – The Leading Source of BPS Information at Half the Cost
    • Introduction
    • Vendor Assessments
    • Conclusions
    view this reportdownload abstract

  • SOX Outsourcing

    May 20, 2016 | Market Analysis by John Willmott

    NelsonHall’s “SOX Outsourcing” 20 page report is based on interviews with executives within both BPS vendors and audit firms offering SOX outsourcing services. The report analyzes the “art-of-the-possible” and opportunities for outsourcing the testing of financial transactions to support operational effectiveness in [...]

    Table of contents:

    • SOX Outsourcing
    • Introduction
    • Vendor Assessments
    • Conclusions
    view this reportdownload abstract

  • Procurement BPO

    Mar 23, 2015 | Market Analysis by Rachael Stormonth

    NelsonHall's market analysis of the procurement BPS industry and procurement BPS trends consists of 82 pages. [...]

    Table of contents:

    • Procurement BPO
    • Changing Shape of the Procurement BPO Market
    • Customer Requirements
    • Vendor Offerings
    • Vendor Targeting
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Delivery Capabilities
    • Challenges and Success Factors
    • Appendix – Vendors researched
    view this reportdownload abstract

  • Targeting Multi-Process F&A Outsourcing

    Apr 08, 2013 | Market Analysis by NelsonHall Analyst

    Watch video
    NelsonHall's market analysis of the multi-process F&A Outsourcing industry and MP FAO trends consists of 85 pages. One page profiles of 15 MP FAO service providers are also included. [...]
    view this reportdownload abstract

  • Targeting Multi-Process O2C Services

    Aug 22, 2012 | Market Analysis by NelsonHall Analyst

    NelsonHall's mulit-process F&A O2C market analysis consists of 80 report/presentation slides and analyzes the global software testing market.   Multi-process Order-to-Cash (O2C) outsourcing constitutes the transfer of operational responsibility of two or more order-to-cash processes to a third party provider. These processes may [...]

    Table of contents:

    • 1. Introduction
    • 2. Changing Shape of the O2C Market
    • 3. Customer Requirements
    • 3.1 O2C Market Drivers & Inhibitors
    • 3.2 O2C Market Segmentation
    • 3.3 Examples of O2C Contracts
    • 3.4 Benefits of O2C
    • 4. Market Size and Growth
    • 5. Vendor Market Shares
    • 6. Vendor Offerings & Targeting
    • 7. Vendor Delivery
    • 7.1 Delivery Summary for Leading O2C Vendors
    • 8. Critical Success Factors
    • 9. Appendix – Vendors Researched
    view this reportdownload abstract
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