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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

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Customer Experience Services

Insightful Analysis to Drive Your Customer Experience (CX) Strategy. NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

transcosmos - Content Transformation
Mar 31, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes transcosmos’ offerings and capabilities in content transformation [...]
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Teleperformance - CX Services in Startups & Emerging Brands
Mar 07, 2023 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Teleperformance’s offerings and capabilities in CX services for startups and emerging brands [...]
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Majorel - CX Services in Startups & Emerging Brands
Nov 15, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in CX services for startups and emerging brands [...]
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Transcom - CX Services in Startups & Emerging Brands
Nov 02, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX services for startups and emerging brands [...]
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Tech Mahindra - CX Services in Startups & Emerging Brands
Oct 25, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CX services for startups and emerging brands [...]
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TaskUs - CX Services in Startups & Emerging Brands
Oct 17, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes TaskUs' offerings and capabilities in CX services for startups and emerging brands [...]
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Movate - CX Services in Startups & Emerging Brands
Oct 13, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Movate's offerings and capabilities in CX services for startups and emerging brands [...]
view this report download abstract
Sitel - CX Services in Startups & Emerging Brands
Oct 03, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Sitel Group's offerings and capabilities in CX services for startups and emerging brands [...]
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Alorica - CX Services in Startups & Emerging Brands
Sep 26, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX services for startups and emerging brands [...]
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Webhelp - CX Services in Startups & Emerging Brands
Sep 22, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX services for startups and emerging brands [...]
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Vendor coverage

Covered vendor profiles within the Customer Experience Services program

featured research
in Customer Experience Services:

CX Services in Startups & Emerging Brands
Feb 15, 2023 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of CX services for startups and emerging brands consists of 93 pages [...]
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CX Operations Transformation
Mar 29, 2022 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Operations Transformation consists of 92 pages. [...]
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CX Services in BFSI
Jun 03, 2021 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services in BFSI report consists of 96-pages. [...]
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Social Media CX Services
Feb 23, 2021 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Social Media CX Servicesconsists of 91 pages. [...]
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CX Services in Telecom and Media
Jun 11, 2020 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Telecom and Media consists of 89 pages. [...]
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Impact on COVID-19 on CX Services
Apr 06, 2020 | Market Analysis by Ivan Kotzev
NelsonHall’s analysis of the Impact of COVID-19 on CX Services consists of 11-pages. The report focuses on the impact of COVID-19 on CX services globally. [...]
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Cognitive Customer Experience Services
Dec 13, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of cognitive customer experience services industry and trends consist of 71 pages plus detailed appendices. [...]
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CX Services in Retail and CPG
Aug 22, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Retail and CPG consists of 85 pages. [...]
view this report download abstract
Advances in Analytics BPS
Apr 01, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the advances in analytics consists of 72 pages. [...]
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CX Services in Energy and Utility
Dec 18, 2018 | Market Analysis by Ivan Kotzev
The global CX services market (excluding collections) for the energy and utility sector is ~7% of the global industry and is growing at ~3.0% CAAGR (against a market average of 5.1%). Europe is the biggest market at (~40%), followed by North America. The sector revenues in APAC are growing faster than the overall market, at ~4.8% CAAGR througho [...]
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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Customer Experience Services.

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Latest Customer Experience Services Client Perspective

Customer Experience Services in Telecom and Media
Aug 18, 2020 | Customer Perspectives by Ivan Kotzev
NelsonHall's client perspective of Customer Experience Services in Telecom and Media Customer Perspective consists of 22 pages. [...]
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Latest Customer Experience Services Market Forecast

Global CX Services Market Forecast: 2022 - 2026
Oct 18, 2022 | Market Forecast by Ivan Kotzev
NelsonHall’s updated “CX Services Market Forecast: 2022-2026” consists of 96 pages. This report covers 5 of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Customer Experience Services:

Concentrix Combines with Webhelp, Intensifying CX Services Competition

Mar 31, 2023, by Ivan Kotzev

This week, Concentrix announced the planned acquisition of Webhelp in the largest CX services deal yet. The total transaction value for Concentrix is $4.8bn in the form of cash, stock, and a seller note for 100% of Webhelp. Upon closing the deal by the end of the year, Concentrix share[...]

read post
Concentrix B2B Sales Empowering Mid-Market Revenue Generation with High-Impact Interactions

Jan 30, 2023, by Ivan Kotzev

Revenue generation services are the fastest growing LOBs within CX outsourcing at over 9% CAAGR through 2026 globally (NelsonHall forecast). While the focus of most new revenue generation programs is on the consumer space, enterprise and mid-market client onboarding, sales, and retenti[...]

read post
2023: The Beginning of CX Services Disruption?

Dec 21, 2022, by Ivan Kotzev

As we end a relatively successful and dynamic 2022 for CX services, here’s a look at some developments we expect in the new year. CX services market is slowing down The CX services market had a strong CY 2022, with most top 10 players registering high single-digit organic g[...]

read post
Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services

Oct 27, 2022, by Ivan Kotzev

In January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal comp[...]

read post
CSS Corp Rebrands as Movate & Positions OnDemand Work as Key Value Driver

Sep 20, 2022, by Ivan Kotzev

In September 2022, CSS Corp announced a new name and brand identity: Movate. "Movate" promotes the company's commitment to achieving outcomes for its clients and co-innovating with them. The brand signifies Momentum and Innovation, the two core themes for the company. A k[...]

read post

view all blog posts

latest blog posts on
Customer Experience Services:

Concentrix Combines with Webhelp, Intensifying CX Services Competition

Mar 31, 2023, by Ivan Kotzev

This week, Concentrix announced the planned acquisition of Webhelp in the largest CX services deal yet. The total transaction value for Concentrix is $4.8bn in the form of cash, stock, and a seller note for 100% of Webhelp. Upon closing the deal by the end of the year, Concentrix share[...]

read post
Concentrix B2B Sales Empowering Mid-Market Revenue Generation with High-Impact Interactions

Jan 30, 2023, by Ivan Kotzev

Revenue generation services are the fastest growing LOBs within CX outsourcing at over 9% CAAGR through 2026 globally (NelsonHall forecast). While the focus of most new revenue generation programs is on the consumer space, enterprise and mid-market client onboarding, sales, and retenti[...]

read post
2023: The Beginning of CX Services Disruption?

Dec 21, 2022, by Ivan Kotzev

As we end a relatively successful and dynamic 2022 for CX services, here’s a look at some developments we expect in the new year. CX services market is slowing down The CX services market had a strong CY 2022, with most top 10 players registering high single-digit organic g[...]

read post
Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services

Oct 27, 2022, by Ivan Kotzev

In January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal comp[...]

read post
CSS Corp Rebrands as Movate & Positions OnDemand Work as Key Value Driver

Sep 20, 2022, by Ivan Kotzev

In September 2022, CSS Corp announced a new name and brand identity: Movate. "Movate" promotes the company's commitment to achieving outcomes for its clients and co-innovating with them. The brand signifies Momentum and Innovation, the two core themes for the company. A k[...]

read post

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