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Contracts Database

for IT Services

Track the pattern of service adoption by monitoring IT Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

  • ITO Index - Q4 2015

    Feb 02, 2016 | Contract Analysis by Dominique Raviart

    The Index assesses developments in the ITO market by providing two complementary analyses: one focused on ITO spending and the other on bookings i.e. contract signed. The Index therefore provides a dual view on market conditions in ITO by providing a short-term view of how spending is to evolve in the next quarter (through its spending analysis) an [...]
    view this reportdownload abstract
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IT Services

Insightful Analysis to Drive Your IT Services Strategy. NelsonHall's IT Services program is a research service dedicated to helping organizations understand, adopt, and optimize adaptive approaches to IT services that underpin and enable digital transformation within the enterprise.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

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Vendor coverage

Covered vendor profiles within the IT Services program

featured market analyses
in IT Services:

  • Big Data and Analytics Services

    Feb 16, 2018 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of big data and analytics services consists of 65 pages. It provides an in-depth understanding of the dynamics at play in the big data and analytics services market.   [...]

    Table of contents:

    • Changing Shape of Big Data and Analytics Services Market
    • Customer Requirements:
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Trends and Delivery Capabilities
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I – Definitions
    • Appendix II – Verticals
    • Appendix III – Methodology for Estimating Vendor Revenues
    • Appendix IV – Vendors Researched for Analysis
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Capital Markets Sector: 2018

    Jan 16, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Capital Markets Sector: 2018” 49-page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by capital mar [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Leading Capital Markets Companies Looking to Digitalize Operations to Reduce Operating Costs
    • Trade Management is a Major Focus of Integration and Automation Initiatives
    • Modernizing Application Landscapes and Automating IT Operations to Free Up Transformation Budgets
    • Increasingly Using Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Life, Annuities, and Pensions Sector: 2018

    Jan 16, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Life, Annuities, and Pensions Sector: 2018” 48-page report is based on global interviewing of senior executives across life, annuities, and pensions sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business iss [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Life, Annuities and Pensions Companies are Responding to Increasing Costs and Complexity by Focusing on Digitalizing Their Operations
    • Focusing Digital Initiatives on Online Sales and Service and Electronic Support for Claims & Exits
    • Increasing Use of SaaS for New Initiatives while Automating IT Operations & Support
    • Industry Knowledge Critical as Spend Moves to Niche Vendors
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Pharmaceuticals Sector: 2018

    Jan 16, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Pharmaceuticals Sector: 2018” 48-page report is based on global interviewing of senior executives across Pharmaceuticals sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by Pharmaceuticals [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Pharmaceuticals Companies Continue to Need to Launch New Products Faster and More Cost-Effectively
    • Digital Critical to Improved R&D Collaboration in Addition to Operational Cost Reduction
    • Modernizing Application Landscapes and Redeploying IT Expenditure by Retiring Legacy Applications, Migrating to SaaS and Cloud
    • Increasingly Using Niche Specialists with Pharmaceutical Knowledge in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Next Generation End-User Computing Services

    Jan 15, 2018 | Market Analysis by John Laherty

    NelsonHall's market analysis of next generation EUC services industry and trends consists of 82 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of Next Generation End-User Computing Services
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Offerings & Capabilities
    • Delivery of Next Generation EUC services
    • Challenges and Success Factors
    • Appendix I - Service Desk Locations
    • Appendix II - Vendor Capabilities in Windows 10 Migration
    • Appendix III - Vendors Researched
    • Appendix IV - Glossary and Definitions
    view this reportdownload abstract

  • Impact of Digital on IT Services in the CPG Sector: 2017

    Jan 12, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the CPG Sector: 2017” 49-page report is based on global interviewing of senior executives across the CPG sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by CPG firms over the period 2017-2019 [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • CPG Companies Looking to Enhance Their Customer Experience and Increase Average Revenues per Customer
    • Digital Initiatives Focused on Supply Chain Management
    • Automating IT Operations while Modernizing Application Landscapes by Retiring Legacy Applications, Migrating to SaaS and Cloud
    • Increasingly Using Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Retail Property and Casualty Sector: 2017

    Nov 23, 2017 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Retail Property and Casualty Sector: 2017” 43-page report is based on global interviewing of senior executives across retail P&C sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by ret [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Increasing Competition and Customer Demands are Leading Retail Property and Casualty Companies to Look for New Ways of Doing Business
    • Focusing Digital Initiatives on Improving the Customer Experience and Reducing Customer Service Costs
    • Modernizing Application Landscapes and Greater Automation to Free Up Transformation Budgets
    • Increasingly Using Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the High Tech Sector: 2017

    Nov 07, 2017 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the High Tech Sector: 2017” 46-page report is based on global interviewing of senior executives across the high tech sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by high tech firms over th [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • High Tech Companies are Responding to Market Uncertainty with a Focus on Improving Speed to Market, Service Fulfillment and Turnaround Times
    • Focusing Digital Initiatives beyond Online Commerce to Implement IoT within the Supply Chain
    • Increasing SaaS Adoption to Reduce New Application Time-to-Market
    • Increasingly Evaluating Vendors on their Agile Development Capability
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Transport Sector: 2017

    Oct 23, 2017 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Transport Sector: 2017” 46-page report is based on global interviewing of senior executives across the transport sector in four geographies: the U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by transport firms ove [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Transport Companies Planning Digital Adoption in Support of Both Revenue Generation and Administrative Cost Reduction
    • Digital Initiatives Focused on Digital Commerce and Supply Chain Optimization
    • Freeing up Budget for Digital Initiatives through Application Modernization and Cloud Migration
    • Seeking Niche Specialists to Assist in Implementation of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Utilities Sector: 2017

    Oct 23, 2017 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Utilities Sector: 2017” 42-page report is based on global interviewing of senior executives across the utilities sector in four geographies: the U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by utilities firms ove [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Utility Companies Aiming to Increase Average Revenues per Customer While Reducing their Operating Costs
    • Digital Initiatives Focused on Digital Commerce and Plant & Work Management
    • High Emphasis on IT Transformation to Modernize Utilities’ Application Landscapes
    • Utilities Still Developing Digital Roadmaps but will Increasingly Use Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract
browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and IT Services.

view all NEAT reports learn more about NEAT

Latest IT Services Market forecast

  • Global ITO Market Forecast: 2017 - 2021

    Jul 26, 2017 | Market Forecast by Dominique Raviart

    NelsonHall's "Global ITO Market Forecast: 2017-2021" consists of 157 pages. It is a forecast of ITO services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS and 13 ITO service lines, 39 ge [...]
    view this reportdownload abstract

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

access forecast tool

featured blog posts on
IT Services:

  • Is Amazon the Biggest Threat to AWS’ Enterprise Public Cloud Domination?

    Apr 20, 2018, by David McIntire

      Over the last several years, the public IaaS market has grown rapidly, with major public IaaS providers growing at 45% or more annually, as estimated by NelsonHall. However, large enterprises are only moving a small portion of their application landscapes to public cloud, maintaining l[...]

    read post

  • Infostretch: Leveraging AI for Software Test Optimization

    Apr 17, 2018, by Dominique Raviart

      I have touched several times on how AI is being used in the context of software testing for reducing the number of test cases, optimizing coverage, and estimating the number of defects in an upcoming release of an application. And, as AI technology is becoming pervasive, we are expecti[...]

    read post

  • What M&A Activity at SQS Means for its Management Consulting Model

    Apr 05, 2018, by Dominique Raviart

      We recently spoke with QA specialist SQS about how its acquisition of Moorhouse Consulting and its own acquisition by Assystem Technologies (AT) are each supporting its management consulting (MC) services ambitions. SQS continues to deploy its MC units across geographies Firstly,[...]

    read post 1 comments

  • IoT Platforms: Build or Buy? Implications for Clients & IT Services Vendors

    Apr 03, 2018, by Dominique Raviart

      There is an abundance of IoT platforms on the market. Many technology firms (e.g. IBM Software, AWS, PTC/Thingworx, Microsoft), major manufacturing firms (GE, Siemens, ABB, Bosch, Schneider Electric) and some large IT services vendors (e.g. Accenture, TCS, and Atos via Worldline) have [...]

    read post 1 comments

  • Accenture Articulates its ER&D Ambitions

    Mar 13, 2018, by Dominique Raviart

      We were recently briefed by Accenture on the creation of Industry X.0 within its Accenture Digital organization. The discussion far exceeded the scope we were expecting of Industrial IoT, and it signaled Accenture’s expansion in Engineering and R&D discussions (ER&D), wit[...]

    read post
view all blog posts

latest blog posts on
IT Services:

  • Is Amazon the Biggest Threat to AWS’ Enterprise Public Cloud Domination?

    Apr 20, 2018, by David McIntire

      Over the last several years, the public IaaS market has grown rapidly, with major public IaaS providers growing at 45% or more annually, as estimated by NelsonHall. However, large enterprises are only moving a small portion of their application landscapes to public cloud, maintaining l[...]

    read post

  • Infostretch: Leveraging AI for Software Test Optimization

    Apr 17, 2018, by Dominique Raviart

      I have touched several times on how AI is being used in the context of software testing for reducing the number of test cases, optimizing coverage, and estimating the number of defects in an upcoming release of an application. And, as AI technology is becoming pervasive, we are expecti[...]

    read post

  • What M&A Activity at SQS Means for its Management Consulting Model

    Apr 05, 2018, by Dominique Raviart

      We recently spoke with QA specialist SQS about how its acquisition of Moorhouse Consulting and its own acquisition by Assystem Technologies (AT) are each supporting its management consulting (MC) services ambitions. SQS continues to deploy its MC units across geographies Firstly,[...]

    read post 1 comments

  • IoT Platforms: Build or Buy? Implications for Clients & IT Services Vendors

    Apr 03, 2018, by Dominique Raviart

      There is an abundance of IoT platforms on the market. Many technology firms (e.g. IBM Software, AWS, PTC/Thingworx, Microsoft), major manufacturing firms (GE, Siemens, ABB, Bosch, Schneider Electric) and some large IT services vendors (e.g. Accenture, TCS, and Atos via Worldline) have [...]

    read post 1 comments

  • Accenture Articulates its ER&D Ambitions

    Mar 13, 2018, by Dominique Raviart

      We were recently briefed by Accenture on the creation of Industry X.0 within its Accenture Digital organization. The discussion far exceeded the scope we were expecting of Industrial IoT, and it signaled Accenture’s expansion in Engineering and R&D discussions (ER&D), wit[...]

    read post
view all blog posts

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