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for IT Services

Track the pattern of service adoption by monitoring IT Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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IT Services

Insightful Analysis to Drive Your IT Services Strategy. NelsonHall's IT Services program is a research service dedicated to helping organizations understand, adopt, and optimize adaptive approaches to IT services that underpin and enable digital transformation within the enterprise.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

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Vendor coverage

Covered vendor profiles within the IT Services program

featured research
in IT Services:

  • Digital Manufacturing Services

    Jan 13, 2020 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the digital manufacturing services market consists of 65 pages. It provides an in-depth understanding of the dynamics at play in the digital manufacturing services and focuses on several uses cases, for instance equipment uptime, plant uptime, product quality, worker and safety productivity, theft reduction, thro [...]

    Table of contents:

    • 1) Changing Shape of the Digital Manufacturing Services Market
    • 2) Customer Requirements
    • 3) Market Size and Growth
    • 4) Vendor Market Shares
    • 5) Delivery Trends and Vendor Delivery Capabilities
    • 6) Vendor Offerings and Targeting
    • 7) Vendor Challenges and Success Factors
    • Appendix I – Vendors Researched for Analysis
    view this reportdownload abstract

  • Cognitive and Self-Healing IT Infrastructure Management Services

    Dec 13, 2019 | Market Analysis by John Laherty

    NelsonHall's market analysis of cognitive and self-healing IT infrastructure management services industry and trends consist of 68 pages plus detailed appendices. [...]

    Table of contents:

    • 1. Introduction
    • 2. Changing Shape of Cognitive and Self-Healing IT Infrastructure Management Services
    • 3. Customer Requirements
    • 4. Market Size and Forecast
    • 5. Vendor Market Shares
    • 6. Vendor Offerings & Capabilities
    • 7. Delivery of Cognitive and Self-Healing IT Infrastructure Management Services
    • 8. Challenges and Success Factors
    • Appendix I: Vendor IP
    • Appendix II: Vendors Researched
    • Appendix III: Glossary and Definitions
    view this reportdownload abstract

  • Agile, DevOps and Automated Development Services

    Nov 28, 2019 | Market Analysis by David McIntire

    NelsonHall's market analysis of agile, DevOps and automated development services consists of 52 pages. [...]

    Table of contents:

    • 1. Changing Shape of Agile, DevOps and Automated Development Services
    • 2. Customer Requirements
    • 3. Market Size and Forecast
    • 4. Vendor Market Shares
    • 5. Vendor Offerings & Targeting
    • 6. Vendor Delivery
    • 7. Challenges and Success Factors
    • Appendix I
    • Appendix II
    • Appendix III
    view this reportdownload abstract

  • Smart IT Services in Utilities

    Aug 12, 2019 | Market Analysis by John Laherty

    NelsonHall's market analysis of smart IT utilities services industry and trends consist of 76 pages plus detailed appendices. [...]

    Table of contents:

    • 1. Introduction
    • 2. Changing Shape of Utilities Smart IT Services
    • 3. Customer Requirements
    • 4. Market Size and Forecast
    • 5. Vendor Market Shares
    • 6. Vendor Offerings & Capabilities
    • 7. Delivery of Smart IT Services in the Utilities Sector
    • 8. Challenges and Success Factors
    • Appendix I
    • Appendix II
    • Further Information and Contact Details
    view this reportdownload abstract

  • Crowdtesting: Quickly Adopting Automation, AI in Sight

    Jul 11, 2019 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the crowdtesting services consists of 69 pages. It provides an in-depth understanding of the dynamics at play in the crowdtesting. [...]

    Table of contents:

    • Changing Shape of the Crowdtesting Services Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Delivery Trends and Vendor Delivery Capabilities
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I – Vendors Researched for Analysis
    view this reportdownload abstract

  • Impact of Digital on Capital Markets Sector: 2019

    Jun 19, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Capital Markets Sector: 2019” 54-page report is based on global interviewing of senior executives across the Capital Markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by Capital Markets firms over the [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Healthcare Payer Sector: 2019

    Jun 19, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Healthcare Payer Sector: 2019” 55-page report is based on global interviewing of senior executives across the Healthcare Payer sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by Healthcare Payer firms over [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Retail & Commercial Banking Sector: 2019

    Jun 19, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Retail & Commercial Banking Sector: 2019” 56-page report is based on global interviewing of senior executives across the Retail & Commercial Banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced b [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on CPG Sector: 2019

    Jun 18, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on CPG Sector: 2019” 54-page report is based on global interviewing of senior executives across the CPG sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by CPG firms over the period 2019-2020, the IT and digita [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on High Tech Sector: 2019

    Jun 18, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on High Tech Sector: 2019” 54-page report is based on global interviewing of senior executives across the high tech sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by high tech firms over the period 2019-2020, [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract
browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and IT Services.

view all NEAT reports learn more about NEAT

Latest IT Services Client Perspective

Latest IT Services Market Forecast

  • Global ITO Market Forecast: 2017 - 2021

    Jul 26, 2017 | Market Forecast by Dominique Raviart

    NelsonHall's "Global ITO Market Forecast: 2017-2021" consists of 157 pages. It is a forecast of ITO services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS and 13 ITO service lines, 39 ge [...]
    view this reportdownload abstract

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

access forecast tool

featured blog posts on
IT Services:

  • Indian-Delivered IT Services in 2020: Innovation in Many Forms

    Mar 26, 2020, by David McIntire

      NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with lead[...]

    read post

  • The Changing Focus of User Experience Services (vlog)

    Mar 05, 2020, by David McIntire

      User experience and user interface (UX/UI) consulting and design has traditionally been focused primarily on external, customer-facing web properties. However, the scope and focus of experience design services has expanded as companies realize design thinking and experience-centric des[...]

    read post

  • NTT DATA: Focusing on Scaling Up Salesforce Capabilities while Expanding Portfolio

    Mar 03, 2020, by Dominique Raviart

      We recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority. Salesforce keeps m[...]

    read post

  • Cognizant Automates Testing of Point of Sale Terminals

    Feb 17, 2020, by Dominique Raviart

      In a recent blog, we highlighted how Cognizant approaches the testing of connected devices. Testing connected devices brings new challenges to QA at two levels: conducting hardware testing and automation. Cognizant’s TEBOT IP is based on a combination of traditional test automati[...]

    read post

  • test IO: Strategy Update on EPAM’s Crowdtesting Business

    Feb 03, 2020, by Dominique Raviart

      We recently talked to test IO, the crowdtesting vendor that was acquired by EPAM Systems last April. We wanted to understand the crowdtesting positioning of the company, learn more about the User Story crowdtesting offering launched in December 2019, and understand how test IO fits wit[...]

    read post
view all blog posts

latest blog posts on
IT Services:

  • Indian-Delivered IT Services in 2020: Innovation in Many Forms

    Mar 26, 2020, by David McIntire

      NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with lead[...]

    read post

  • The Changing Focus of User Experience Services (vlog)

    Mar 05, 2020, by David McIntire

      User experience and user interface (UX/UI) consulting and design has traditionally been focused primarily on external, customer-facing web properties. However, the scope and focus of experience design services has expanded as companies realize design thinking and experience-centric des[...]

    read post

  • NTT DATA: Focusing on Scaling Up Salesforce Capabilities while Expanding Portfolio

    Mar 03, 2020, by Dominique Raviart

      We recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority. Salesforce keeps m[...]

    read post

  • Cognizant Automates Testing of Point of Sale Terminals

    Feb 17, 2020, by Dominique Raviart

      In a recent blog, we highlighted how Cognizant approaches the testing of connected devices. Testing connected devices brings new challenges to QA at two levels: conducting hardware testing and automation. Cognizant’s TEBOT IP is based on a combination of traditional test automati[...]

    read post

  • test IO: Strategy Update on EPAM’s Crowdtesting Business

    Feb 03, 2020, by Dominique Raviart

      We recently talked to test IO, the crowdtesting vendor that was acquired by EPAM Systems last April. We wanted to understand the crowdtesting positioning of the company, learn more about the User Story crowdtesting offering launched in December 2019, and understand how test IO fits wit[...]

    read post
view all blog posts

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