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Contracts Database

for IT Services

Track the pattern of service adoption by monitoring IT Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

  • ITO Index - Q4 2015

    Feb 02, 2016 | Contract Analysis by Dominique Raviart

    The Index assesses developments in the ITO market by providing two complementary analyses: one focused on ITO spending and the other on bookings i.e. contract signed. The Index therefore provides a dual view on market conditions in ITO by providing a short-term view of how spending is to evolve in the next quarter (through its spending analysis) an [...]
    view this reportdownload abstract
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IT Services

Insightful Analysis to Drive Your IT Services Strategy. NelsonHall's IT Services program is a research service dedicated to helping organizations understand, adopt, and optimize adaptive approaches to IT services that underpin and enable digital transformation within the enterprise.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

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Vendor coverage

Covered vendor profiles within the IT Services program

featured market analyses
in IT Services:

  • Cognitive IT Infrastructure Management Services

    May 31, 2018 | Market Analysis by John Laherty

    NelsonHall's market analysis of cognitive IT infrastructure management services industry and trends consists of 62 pages plus detailed appendices. [...]

    Table of contents:

    • Introduction
    • Changing Shape of Cognitive IT Infrastructure Management Services
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Offerings & Capabilities
    • Delivery of Cognitive IT Infrastructure Management Services
    • Challenges and Success Factors
    • Appendix I - Vendors Researched
    • Appendix II - Glossary and Definitions
    view this reportdownload abstract

  • Cloud Advisory, Assessment, and Migration Services

    May 30, 2018 | Market Analysis by David McIntire

    NelsonHall’s market analysis of Cloud Advisory, Assessment, and Migration Services consists of 64 pages (including detailed appendices). [...]

    Table of contents:

    • Changing Shape of Advisory, Assessment and
    • Customer Requirements
    • Vendors are using automation to accelerate the delivery of advisory and migration, while clients are focusingprimarily on vendors’ offshore delivery including the use of factory-approaches.based delivery as important in the future
    • What do we want to achieve through cloud adoptionHow do we want to use the cloud?What type of cloud environments do we want to utilize?Key Considerationsfor cloud advisory and migration services
    • Early adopter cloud business case factorsReduced IT operations costInfrastructure scalabilityCost effective BCP/DREvolving enterprise business case factorsData Center eliminationImproved time to market for new digital capabilitiesIncorporation of big data/analytics across the enterpriseKey business case factors
    • Replacement with cloud native developed applications will represent
    • While cloud native development increasingly becomes a core application development approach, as an avenue for migrating existing workloads to the cloud, it remains a minority option. NelsonHall estimates that ~23% of all workloads being migrated to the cloud, are migrated via re-architecting as a cloud native developed application.more than 30% of cloud workloads migrated in 2020
    • AWS is the most commonly cited public cloud provider that IT service vendors are migrating their clients to. Given its maturity of offerings and its scale, it has been the default choice of many clients. Vendors with the highest concentration of AWS clients include Atos (70% of client base) and LTI (65%).However, while AWS is the market leader, IT service vendors are seeing a shift in enterprise adoption, with clients increasingly looking to other providers. This is driven by factors including Azure Stack offering from Microsoft offering value in a hybrid cloud environment and improved maturity of Google and Oracle offerings.The biggest factor though may be Amazon’s breadth of businesses. Companies that view Amazon as competition are increasingly looking to migrate to competing clouds, even migrating away workloads currently residing in AWS. This is particularly acute in the retail sector.Amazon’s breadth of business is aiding its rivals’ growth
    • Cloud migration is increasingly not a standalone exercise but rather the result of multiple delivery teams
    • Vendor Delivery
    • Vendors’ automated migration tools replicate workloads to
    • Appendix I
    view this reportdownload abstract

  • GDPR Services

    May 01, 2018 | Market Analysis by Mike Smart

    NelsonHall's market analysis of GDPR compliance services industry and trends consists of 53 pages. [...]

    Table of contents:

    • Changing Shape of the Compliance Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I - Glossary
    • Appendix II – Vendors Researched for Analysis
    view this reportdownload abstract

  • Big Data and Analytics Services

    Feb 16, 2018 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of big data and analytics services consists of 65 pages. It provides an in-depth understanding of the dynamics at play in the big data and analytics services market.   [...]

    Table of contents:

    • Changing Shape of Big Data and Analytics Services Market
    • Customer Requirements:
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Trends and Delivery Capabilities
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I – Definitions
    • Appendix II – Verticals
    • Appendix III – Methodology for Estimating Vendor Revenues
    • Appendix IV – Vendors Researched for Analysis
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Capital Markets Sector: 2018

    Jan 16, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Capital Markets Sector: 2018” 49-page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by capital mar [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Leading Capital Markets Companies Looking to Digitalize Operations to Reduce Operating Costs
    • Trade Management is a Major Focus of Integration and Automation Initiatives
    • Modernizing Application Landscapes and Automating IT Operations to Free Up Transformation Budgets
    • Increasingly Using Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Life, Annuities, and Pensions Sector: 2018

    Jan 16, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Life, Annuities, and Pensions Sector: 2018” 48-page report is based on global interviewing of senior executives across life, annuities, and pensions sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business iss [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Life, Annuities and Pensions Companies are Responding to Increasing Costs and Complexity by Focusing on Digitalizing Their Operations
    • Focusing Digital Initiatives on Online Sales and Service and Electronic Support for Claims & Exits
    • Increasing Use of SaaS for New Initiatives while Automating IT Operations & Support
    • Industry Knowledge Critical as Spend Moves to Niche Vendors
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Pharmaceuticals Sector: 2018

    Jan 16, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Pharmaceuticals Sector: 2018” 48-page report is based on global interviewing of senior executives across Pharmaceuticals sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by Pharmaceuticals [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Pharmaceuticals Companies Continue to Need to Launch New Products Faster and More Cost-Effectively
    • Digital Critical to Improved R&D Collaboration in Addition to Operational Cost Reduction
    • Modernizing Application Landscapes and Redeploying IT Expenditure by Retiring Legacy Applications, Migrating to SaaS and Cloud
    • Increasingly Using Niche Specialists with Pharmaceutical Knowledge in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Next Generation End-User Computing Services

    Jan 15, 2018 | Market Analysis by John Laherty

    NelsonHall's market analysis of next generation EUC services industry and trends consists of 82 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of Next Generation End-User Computing Services
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Offerings & Capabilities
    • Delivery of Next Generation EUC services
    • Challenges and Success Factors
    • Appendix I - Service Desk Locations
    • Appendix II - Vendor Capabilities in Windows 10 Migration
    • Appendix III - Vendors Researched
    • Appendix IV - Glossary and Definitions
    view this reportdownload abstract

  • Impact of Digital on IT Services in the CPG Sector: 2017

    Jan 12, 2018 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the CPG Sector: 2017” 49-page report is based on global interviewing of senior executives across the CPG sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by CPG firms over the period 2017-2019 [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • CPG Companies Looking to Enhance Their Customer Experience and Increase Average Revenues per Customer
    • Digital Initiatives Focused on Supply Chain Management
    • Automating IT Operations while Modernizing Application Landscapes by Retiring Legacy Applications, Migrating to SaaS and Cloud
    • Increasingly Using Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract

  • Impact of Digital on IT Services in the Retail Property and Casualty Sector: 2017

    Nov 23, 2017 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on IT Services in the Retail Property and Casualty Sector: 2017” 43-page report is based on global interviewing of senior executives across retail P&C sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by ret [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Increasing Competition and Customer Demands are Leading Retail Property and Casualty Companies to Look for New Ways of Doing Business
    • Focusing Digital Initiatives on Improving the Customer Experience and Reducing Customer Service Costs
    • Modernizing Application Landscapes and Greater Automation to Free Up Transformation Budgets
    • Increasingly Using Niche Specialists in Support of Digital Initiatives
    • Market Forecast
    • Key Business Priorities & Initiatives
    • Key IT Initiatives
    • Digital Initiatives Planned
    • Anticipated Changes in IT Budget
    view this reportdownload abstract
browse all market analyses

NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and IT Services.

view all NEAT reports learn more about NEAT

Latest IT Services Market forecast

  • Global ITO Market Forecast: 2017 - 2021

    Jul 26, 2017 | Market Forecast by Dominique Raviart

    NelsonHall's "Global ITO Market Forecast: 2017-2021" consists of 157 pages. It is a forecast of ITO services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS and 13 ITO service lines, 39 ge [...]
    view this reportdownload abstract

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

access forecast tool

featured blog posts on
IT Services:

  • Tech Mahindra’s ATA Tackles the Challenges of Model-Based Testing

    Jun 15, 2018, by Dominique Raviart

      Tech Mahindra recently briefed NelsonHall on its new model-based testing (MBT) offering, Automated Test Assurance (ATA). To date, enterprises have shown interest in MBT technology, but take up has been low, partly because they had already invested in creating test cases and test script[...]

    read post

  • Tech Mahindra’s Blueprint for Next Gen IT Services

    Jun 01, 2018, by Rachael Stormonth

      Readers of the NelsonHall Quarterly Updates on Tech Mahindra over the last two years will be aware of initiatives that have taken place to turn around the LCC business it acquired, and also of recent investments such as a minority stake in Altiostar. This blog looks at some of the othe[...]

    read post

  • Verticalization & Localization Driving Strategy at NIIT Technologies

    May 24, 2018, by Rachael Stormonth

      NelsonHall recently attended NIIT Technologies’ analyst and adviser event in London, and we were keen to get an update on developments at the company since the arrival of Sudhir Singh. We were aware that the last two quarters have seen a significant increase in the number of larg[...]

    read post 1 comments

  • Computacenter Focused on Portfolio Consolidation & Geographic Expansion

    May 24, 2018, by John Laherty

    NelsonHall recently attended Computacenter’s analyst summit in Hamburg, Germany, its first such event since 2014. Key takeaways are that the company is now focusing on portfolio consolidation and workplace services opportunities for Win10 migration, and on geographic expansion, specificall[...]

    read post

  • Testbirds Continues to Experiment with its Crowdtesting Portfolio

    May 14, 2018, by Dominique Raviart

      When NelsonHall published the first crowdtesting vendor evaluation in the industry in 2017, it was striking to see how the main crowdtesting players had different strategies and were developing their services in different directions. And crowdtesting continues to surprise by bringing n[...]

    read post
view all blog posts

latest blog posts on
IT Services:

  • Tech Mahindra’s ATA Tackles the Challenges of Model-Based Testing

    Jun 15, 2018, by Dominique Raviart

      Tech Mahindra recently briefed NelsonHall on its new model-based testing (MBT) offering, Automated Test Assurance (ATA). To date, enterprises have shown interest in MBT technology, but take up has been low, partly because they had already invested in creating test cases and test script[...]

    read post

  • Tech Mahindra’s Blueprint for Next Gen IT Services

    Jun 01, 2018, by Rachael Stormonth

      Readers of the NelsonHall Quarterly Updates on Tech Mahindra over the last two years will be aware of initiatives that have taken place to turn around the LCC business it acquired, and also of recent investments such as a minority stake in Altiostar. This blog looks at some of the othe[...]

    read post

  • Verticalization & Localization Driving Strategy at NIIT Technologies

    May 24, 2018, by Rachael Stormonth

      NelsonHall recently attended NIIT Technologies’ analyst and adviser event in London, and we were keen to get an update on developments at the company since the arrival of Sudhir Singh. We were aware that the last two quarters have seen a significant increase in the number of larg[...]

    read post 1 comments

  • Computacenter Focused on Portfolio Consolidation & Geographic Expansion

    May 24, 2018, by John Laherty

    NelsonHall recently attended Computacenter’s analyst summit in Hamburg, Germany, its first such event since 2014. Key takeaways are that the company is now focusing on portfolio consolidation and workplace services opportunities for Win10 migration, and on geographic expansion, specificall[...]

    read post

  • Testbirds Continues to Experiment with its Crowdtesting Portfolio

    May 14, 2018, by Dominique Raviart

      When NelsonHall published the first crowdtesting vendor evaluation in the industry in 2017, it was striking to see how the main crowdtesting players had different strategies and were developing their services in different directions. And crowdtesting continues to surprise by bringing n[...]

    read post
view all blog posts

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