Vendor Analysis
published on Jul 16, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in ServiceNow services
Who is this Report for:
NelsonHall’s ServiceNow services profile on Cognizant is a comprehensive assessment of Cognizant’s ServiceNow offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ServiceNow services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the ServiceNow services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Cognizant’s ServiceNow offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Cognizant is one of six Global Elite ServiceNow partners across Reseller, Service Provider, Consulting and Implementation, and Build capabilities.
In January 2024, Cognizant acquired Thirdera, an Elite ServiceNow partner, adding nearly 900 employees worldwide. At the time of the acquisition, Thirdera was one of the largest independent pure-play ServiceNow companies. Cognizant merged its existing ServiceNow group with it. The practice has a headcount of 2,750 resources.
ServiceNow Practice Structure
The ServiceNow practice at Cognizant is a horizontal unit positioned across Cognizant’s industry verticals. Thirdera’s leadership heads it, with the unit head reporting to the head of Core Technologies & Insights. Each industry practice at Cognizant has a ServiceNow executive sponsor, following a three-in-a-box model with representatives on the board, the industry unit, and the ServiceNow practice.
The ServiceNow practice has three horizontal teams: Alliances, Sales, and Delivery, which work across three regions of focus: the Americas, EMEA, and APAC.
- Alliances - Alliances are divided into three teams: a team managing the ServiceNow relationship, a ServiceNow training academy, and operations
- Sales - Cognizant has a dedicated ServiceNow sales team, with members embedded across Cognizant's industry verticals. Sales is divided into direct sales, advisory, solution consulting, and innovation
- Delivery - divided into an engagement team, a CoE team, a business process, and onshore and offshore delivery teams. The delivery organization also includes Thirdera Digital, staffed by UX experts.
Cognizant has nearly 8000 product certifications, 30 Certified Master Architects, and 70 Certified Technical Architects.
