Key Findings & Highlights:

NelsonHall’s Procurement Transformation project focuses on how procurement BPS and consulting vendors meet the increasing demand for procurement services.

Some large organizations already have experience working with leading BPS vendors and consultancies to support their sourcing and procurement activities, often at a tactical level. However, many organizations are now recognizing that they need to introduce some fundamental changes and undertake widespread transformation programs of their procurement activities, including reimagining and standardizing processes, enhancing user journeys, leveraging predictive analytics, intelligent automation, AI/ML, and other new technologies.

This major NelsonHall study is essential reading for category managers of procurement transformation services and BPS globally, with analysis detailing what they can achieve now and what they can expect to achieve over the next few years, and detailing the capabilities of the key procurement BPS and transformation vendors, including:

• Key trends driving procurement transformation
• Buyer expectations of procurement transformation service offerings
• The technology and frameworks being offered by procurement services vendors
• Current vendor investments to shape procurement services of the future
• Challenges and success factors for procurement service vendors.

This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the market as well as the requirements and experiences of their peers when seeking to buy specific technologies or services.