Vendor Analysis
published on Mar 05, 2025
Report Overview:
This NelsonHall assessment analyzes iSON Xperiences' offerings and capabilities in Conversational Commerce
Who is this Report for:
NelsonHall’s Conversational Commerce profile on iSON Xperiences Group is a comprehensive assessment of iSON Xperiences’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for lead generation, new customer acquisition, sales, and retention services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of iSON Xperiences’ Conversational Commerce offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
iSON Xperiences’ approach is defined as business outcome orchestration, where it goes beyond specific SLAs into the business impact across the organization. For conversational commerce, these business targets are sales growth, cost to sell transformation, digital CX services adoption and maturity, and customer effort score and experience. It uses its consulting capabilities to spearhead different CX services LOBs within the client to create the human + AI ecosystem.
Outsourcing clients looking for a CX services vendor with expertise in asynchronous channel sales campaigns with platform integration, analytics, personalization tools, and breadth and depth of revenue generation client base across different parts of Africa, should especially consider this profile on iSON Xperiences.
