Vendor Analysis
published on Mar 06, 2025
Report Overview:
This NelsonHall assessment analyzes Capgemini's offerings and capabilities in Experience-Led HR Transformation services
Who is this Report for:
NelsonHall’s Experience-Led HR Transformation Services profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Experience-Led HR Transformation services and identifying vendor suitability for Experience-Led HR Transformation Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Experience-Led HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capgemini’s Experience-Led HR Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Capgemini first entered the BPS market in July 2003. It began providing HR BPS services in conjunction with F&A services for two clients in 2006 and began offering HR BPS services internally from Kolkata and Bangalore for its ~140k employees in 2008. In 2010, Syngenta awarded Capgemini its first end-to-end multi-country, multi-process HR services contract. Capgemini has primarily grown its HR services business organically. As part of its People Experience offering, Capgemini has ~32 Multi-Process HR Transformation Services clients and serves ~820k employees. Capgemini’s People Experience business supports Experience-Led HR transformation services through:
- Strategy and culture: focuses on creating an adaptive, people-centric organization
- Technology services: includes application transformation services to support a connected enterprise where employee interactions, engagement, collaboration, and support are designed to support productive, inclusive, and sustainable workplaces. It has technical capability across HCM platforms such as SAP SuccessFactors, Workday, Oracle, ServiceNow, Zendesk, Salesforce, Microsoft, and other Digital Workplace solutions
- Operations: its intelligent people operations division is designed to bring intelligent people experiences while addressing talent and workforce challenges. Employees are at the heart of the Capgemini offering across talent acquisition, HR administration, payroll, and HR analytics functions. Its services framework is supported by ~3.5k HR practitioners and ~800 change practitioners focusing on HR effectiveness and people experience improvements across:
- Recruit to hire: includes recruitment and staffing services
- Administer to work: includes workforce administration services
- Reward to pay: includes payroll, pensions, and compensation and benefits
- Learn to perform: includes learning and development, performance management, and succession planning
- Helpdesk: includes employee experience and omnichannel digital contact centers
- Analytics: includes operational dashboards and workforce analytics to drive insightful decisions.
In light of Capgemini’s existing client base, NelsonHall expect that this report will be of particular interest to global organizations with over 5k employees.
