Vendor Analysis
published on Jun 26, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Mortgage & Loan Services
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities for the mortgage and loan sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Infosys service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Infosys began working with the M&L industry in 2003 by providing loan origination support to U.S.-based lenders. Over time, it has expanded its range of lending services and markets. In 2019, to accelerate its market expansion, Infosys acquired a majority stake in Stater, the largest mortgage lender in the Benelux region.
Infosys has pursued a three-pronged strategy of growing its mortgage and lending business for six years. The components are:
- Expand the range of COTS products supported by Infosys services
- Expand its partnership ecosystem with fintechs and ISVs
- Implement intelligent automation of processes to reduce manual processing, increase efficiency, and enable non-linear scaling
- Drive market growth in select markets by acquiring incumbents.