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Report information:

Infosys - Transforming Mortgage and Loan Services

Vendor Analysis

by Andy Efstathiou

published on Jun 26, 2025

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Report Overview:

This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Mortgage & Loan Services

Who is this Report for:

NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities for the mortgage and loan sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:

  • Identification of the company’s strategy, offerings, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and Infosys service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

Infosys began working with the M&L industry in 2003 by providing loan origination support to U.S.-based lenders. Over time, it has expanded its range of lending services and markets. In 2019, to accelerate its market expansion, Infosys acquired a majority stake in Stater, the largest mortgage lender in the Benelux region.

Infosys has pursued a three-pronged strategy of growing its mortgage and lending business for six years. The components are:

  • Expand the range of COTS products supported by Infosys services
  • Expand its partnership ecosystem with fintechs and ISVs
  • Implement intelligent automation of processes to reduce manual processing, increase efficiency, and enable non-linear scaling
  • Drive market growth in select markets by acquiring incumbents.   

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