Customer Perspectives
published on Mar 20, 2025
Report Overview:
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the P&C insurance services market as well as the requirements and experiences of their peers.
Key Findings & Highlights:
Property and casualty insurers face significant challenges from outdated technology systems, inefficient processes, poor integration across different business functions, slow innovation, and a lack of tools for making informed business decisions due to siloed data. The AI revolution in P&C insurance has recently gained momentum, driven by consumer expectations and the adoption of personalized digital channels. This has prompted P&C insurers to reinvent their operating models and implement new technologies across all business functions to increase customer satisfaction, reward loyalty, speed up claims adjudication, and detect fraud more efficiently.
This report is essential reading for COOs within major property and casualty firms, our in-depth analysis informing them of what they can achieve now and what they can expect to achieve over the next few years, with case study examples.
