Vendor Analysis
published on Aug 30, 2024
Report Overview:
This NelsonHall assessment analyzes TELUS Digital's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Telus Digital is a comprehensive assessment of Telus Digital’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Telus Digital’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TELUS Digital repositioned in 2023 as an AI-fueled CX partner of choice by designing, building, and delivering custom CX solutions based on the client industry, size, and geographic coverage. It aims to begin new engagements by reviewing the consumer and driver challenges and bracketing CX as a multifunction and multidimensional approach, not a pure contact center remit. The objective for TELUS Digital is driving growth and efficiencies by advancing customer awareness, support, shopping, and loyalty.
Outsourcing clients looking for a CX services vendor with proprietary GenAI accelerator for LLM arbitration and app integration in a flexible model, strong data training and annotation service with a gig workforce platform, and strong high tech and consumer electronics sector portfolio, should especially consider this profile on Telus Digital.
