Vendor Analysis
published on Dec 16, 2024
Report Overview:
This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in Learning Services
Who is this Report for:
NelsonHall’s Learning Services profile on Capgemini is a comprehensive assessment of Capgemini’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of learning services and identifying vendor suitability for learning services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the learning services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capgemini’s learning services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Capgemini, founded in 1967 and headquartered in Paris, France, provides IT consulting, outsourcing, and professional services. Capgemini entered the BPS market in 2003 and began providing HR BPS services in 2006. Capgemini focuses on nine essential business offerings, one of which is its Business Services division, in which sits its Intelligent People Operations (IPO), comprising end-to-end support for HR operations from Hire to Retire, including help desk, Intelligent Learning Operations (ILO), process automation, and HR analytics.
Capgemini focuses on immersive, contextual, and in-the-flow-of-work learning, multiple skilling academies in sought-after skills areas and domains, and other innovative programs. It continues to work on its proprietary tech roadmap, including value-adding AI/GenAI.
An organization looking to partner with a multifunctional BPS provider of talent (including learning) outsourcing, IT consulting, and professional services that can bring an evolving roadmap of innovative services and tech with demonstrable case studies should consider Capgemini.
