Vendor Analysis
published on Apr 24, 2025
Report Overview:
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Mortgage & Loan Services
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Cognizant is a comprehensive assessment of Cognizant’s offerings and capabilities for the mortgage and loan sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Cognizant’s BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, offerings, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Cognizant service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Cognizant has been delivering IT and operations services to lenders since 2004. Over the years, it has grown its lending capabilities both organically and inorganically. In 2011, it acquired the CoreLogic India operations, which enabled it to work on collateral management services at scale. Cognizant’s largest M&L services market is in the U.S., with origination, servicing, and collection licenses in 49 states. In addition, it has six licensed delivery centers in the U.S., India, and the Philippines. Operations services are delivered out of Cognizant Mortgage Services Corporation.
Cognizant provides services to various lenders, including mortgage, auto, student, and asset-backed. It works with its hyperscaler and fintech partners to develop new functionalities and go-to-market strategies.
