Vendor Analysis
published on Aug 07, 2024
Report Overview:
This NelsonHall assessment analyzes Movate's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Movate is a comprehensive assessment of Movate’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Movate’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
For the high tech and automotive sector prospects, Movate offers its custom CX transformation model where it leverages AI at the front end, such as augmenting with copilots and integrating on-site, WAH, and gig workforce at the backend, including by training AI algorithms. The latter is part of a full suite of AI solutions, including integrated and non-integrated services in the client’s core technology stack.
Outsourcing clients looking for a CX services vendor with a mature CX transformation approach that is future-proofed against AI takeover of live agent support, a clear vision and implementation roadmap on the role of outcome-based commercial constructs, and one that has a breadth and depth in the high tech sector across subsegments and CX service lines, should especially consider this profile on Movate.
