Vendor Analysis
published on Aug 15, 2024
Report Overview:
This NelsonHall vendor assessment analyzes CXC Global's offerings and capabilities as a provider of global employer of record services
Who is this Report for:
NelsonHall’s Global EOR profile on CXC Global is a comprehensive assessment of CXC Global’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXC Global and identifying vendor suitability for Global EOR RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Global EOR sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of CXC Global’s Global EOR offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
CXC Global is a global employer of record services provider and contingent workforce management company headquartered in Sydney, Australia.
The company offers complete HR and HR technology services, including talent sourcing in select markets, RPO, EOR/AOR, MSP, global payroll, and self-employed worker payments, including tax, compliance, and legal services. It provides a full-stack proprietary tech platform for contractors and hiring managers, MyExchange.
The company was established in 1992 in Australia as a contingent workforce management company to provide contractor vetting, compliance, and payroll services for Bell Telephone. After navigating the complex global employment process, it identified an opportunity to support other firms with compliant international expansion services, thus pivoting to its current business model.
CXC Global’s services comprise four primary areas:
Source: offers recruitment process outsourcing (RPO) services, including on-demand and direct talent sourcing
Hire/Engage: delivers EOR and agent of record (AOR) solutions and compliance services, including worker classification, right-to-work checks, and background screens
Manage & Pay: supports organizations in all aspects of contingent workforce strategy design and implementation, including MSP services, vendor management, and global payroll solutions
Advise: provides flexible contracting, resourcing, and external workforce services, enabling organizations to expand and scale.
CXC Global provides EOR services for ~700 clients and ~9,700 active workers across ~100 countries through its ~40 legal entities and regionally based in-country partners. The company maintains a ~98% client retention rate and an NPS of ~52, reflecting client loyalty, service quality, and satisfaction.
