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Report information:

EXL Service - P&C Operations Analytics and AI

Vendor Analysis

by Bilal Chaudhry

published on Nov 25, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes EXL Service's offerings and capabilities in P&C Operations Analytics and AI

Who is this Report for:

NelsonHall’s P&C Operations Analytics and AI profile on EXL Service is a comprehensive assessment of EXL Service's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of EXL Service and identifying vendor suitability for P&C Operations Analytics and AI RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the P&C Operations Analytics and AI sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EXL Service’s P&C Operations Analytics and AI offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

EXL Service (EXL) is an operations management and analytics company headquartered in New York City, New York, U.S. It offers business process management services and has ~55k employees globally. It provides services in various industries, including BFSI, health, life sciences, manufacturing, logistics, retail, consumer products, technology, media, telecom, transportation, and utilities. Overall, EXL has ~800 clients globally across various industries.

EXL’s overall insurance business covers personal, commercial, and specialty. EXL’s insurance practice works with 9 of the top 10 U.S. insurers, 3 of the top 5 U.K. insurers, 3 of the top 5 brokers, and 14 London market specialty insurers.

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