Market Forecast
published on Jul 03, 2025
Report Overview:
NelsonHall’s “ITS Market Forecast: 2025-2029” consists of 184 pages.
This report covers 9 of the main IT services (ITS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography.
Who is this Report for:
NelsonHall's "Global ITS Market Forecast: 2025-2029" report is a comprehensive market forecast report designed for:
- Sourcing managers monitoring the IT services (ITS) industry, and identifying leading vendors for shortlists and RFPs
- Executives seeking assistance in identifying levels of ITS vendor presence by service line and geography
- Vendor marketing, sales and business managers looking to identify market sizes and growth rates and their market share relative to their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a forecast for the global IT services outsourcing market overall and by geography and by service line. It covers the following:
- The IT services market size for 2024 and the forecast for the business process services market through 2025 to 2029
- The IT services market size and forecast for North America, specifically covering the U.S. and Canada; EMEA, specifically covering U.K., France, Germany, and Italy; Asia Pacific: and Latin America.
Key Findings & Highlights:
IT services spending is expected to be impacted in 2025 by continued macroeconomic uncertainty, tariff implications, and a cautious approach, resulting in a squeeze in discretionary spending across most sectors. Spending in the U.S. federal sector is likely to fall. The U.K./Europe remains overall uncertain, with Germany impacted by the automotive industry, France by aeronautics stabilization and political uncertainty, and a (likely limited) rebound in the public sector in the U.K. The geopolitical tensions will globally favor an acceleration in defense and security.
Despite the current geopolitical and macro-economic headwinds, the outlook for IT services spending remains positive, driven by continued demand for digital, cloud (including SAP), security, AI including GenAI, Agentic AI, Sovereign AI, and the end of the offshore deflationary impact on prices in the world's largest economies. In addition, growth will be driven by large deals in IT services vendor backlogs and a greater focus on AI...
