Customer Perspectives
published on Jul 23, 2025
Report Overview:
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the mortgage and loan services market as well as the requirements and experiences of their peers.
Key Findings & Highlights:
Mortgage and loan services are vital for helping lenders to achieve operational transformation and agility in an increasingly digital environment. Operational change and agility are now highly dependent on digital technologies, with increased use of process automation services, incorporation of AI and analytics, and agile approaches to operations and IT development.
This report is essential reading for financial institutions buying mortgage and loan services. Our in-depth analysis will inform them of what they can achieve now and as the market changes, with reference to case study examples.