Vendor Analysis
published on Jan 08, 2026
Report Overview:
This NelsonHall assessment analyzes ADP's offerings and capabilities in Recruitment Process Outsourcing
Who is this Report for:
NelsonHall’s Recruitment Process Outsourcing (RPO) profile on ADP is a comprehensive assessment of ADP’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of RPO services and identifying vendor suitability for RPO RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the RPO sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of ADP’s RPO offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
ADP provides HR management software and services. ADP’s business is organized into the following two business segments:
- Employer Services (~70% of revenues): offers HR Business Processing Services (BPS) and HCM solutions; offerings include payroll services, benefits administration, talent management, HR management, time and attendance management, insurance services, retirement services, tax and compliance services, and people analytics and benchmarking to ~1m clients worldwide
- PEO Services (~30% of revenues): ADP TotalSource provides employment administration outsourcing services for small and mid-sized businesses, including payroll, benefits administration, and compliance services through a co-employment relationship. It serves ~15.5k clients and ~700k employees in the U.S.
Within Employer Services, ADP's offerings include software and services for:
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ADP talent management services support all market segments, providing services that support the entire employment lifecycle from recruitment to ongoing employee engagement and development, including recruitment process outsourcing (RPO) and supplementary services, including employer branding, recruitment advertising, recruiter training, career search support, and outplacement services for reductions in force.
ADP offers several cloud-based HCM solutions, including:
- ADP Workforce Now: for mid-market organizations with up to 5k employees in the U.S. and Canada, and offers integration with ADP Global Payroll
- ADP Lyric HCM: for U.S.-headquartered organizations with >3k employees and outside the U.S. via integration with ADP Global Payroll, rebranded from ADP Next Gen, following its added capabilities in AI, personalized user experience, global scalability, and its ability to support flexible organizational structure
- ADP iHCM: for EMEA- and APAC-based multinational organizations with <1k employees
- ADP RUN: for U.S.-headquartered businesses with <50 employees.
ADP began providing Recruitment Process Outsourcing (RPO) in 2003. Unlike its competitors, ADP is part of a global HCM company. Its global delivery footprint allows the company to offer services to clients in 50 countries and 42 languages. Its associates in 14 countries and 17 service center locations deliver onshore, nearshore, and offshore support.
