Vendor Analysis
published on Jun 24, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on Wipro is a comprehensive assessment of Wipro’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Wipro’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Wipro's approach to digital transformation starts with a simplification perspective before the introduction of automation elements or operational changes. As the telecom sector is mature in outsourcing and CX, clients often need POV analysis of their processes to evolve to the third and fourth stages of their digital roadmaps. Wipro regularly assists with increasing the uptake by agents and achieving the benefits from the client's technology investments.
