Vendor Analysis
published on Feb 18, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Conduent's offerings and capabilities in Benefits Administration Services.
Who is this Report for:
NelsonHall’s Benefits Administration profile on Conduent is a comprehensive assessment of Conduent offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Benefits Administration Services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Benefits Administration Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s Benefits Administration Service offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in Benefits Administration Services.
Conduent, headquartered in New Jersey, is a business process services (BPS) provider formed in 2017 as a carve-out from the Xerox business. The Conduent Human Resource Services division offers the following range of HR services:
- Benefits administration
- Multi-process HR services
- Learning services
- Payroll services
- Recruitment administration
- Consulting and strategy services.
Over 2021, Conduent brought together the different HR divisions under one General Manager of HR & Payroll and Health & Wellness Solutions at Conduent and rebranded this division as Human Capital Solutions. Conduent’s benefits administration business includes:
- DB administration 3.5m accounts, 250+ plans administered, $3.7m estimates processed per annum. Conduent has ~40 years’ experience in DB administration
- DC administration: 1.2m accounts, $128bn DC recordkeeping assets; Conduent has ~40 years’ experience in DC administration
- H&W services: 53 H&W clients supporting 7.7m participants.
