Vendor Analysis
published on Jun 17, 2025
Report Overview:
This NelsonHall assessment analyzes TP's offerings and capabilities in Conversational Commerce
Who is this Report for:
NelsonHall’s Conversational Commerce profile on TP is a comprehensive assessment of TP’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for lead generation, new customer acquisition, sales, and retention services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TP’s Conversational Commerce offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TP utilizes its Sales Hub delivery network with expertise in sales operations, leadership, analytics, AI tools, strong compensation structure, and culture to achieve sales transformation. TP has also developed a plan for enabling sales through service in the customer service operations with customer segmentation with high upsell and cross-sell potential, product bundling to increase average order value, CLTV analysis for upsell and cross-sell efforts, sales training under the Sales Academy, and measuring success and identifying areas for improvement.
Outsourcing clients looking for a CX services vendor with an advanced sales operations model with a multinational CoE network, a proprietary stack of domain-specific platforms, and a comprehensive sales and retention talent management framework, should consider this profile on TP.
