Vendor Analysis
published on Sep 01, 2025
Report Overview:
This NelsonHall assessment analyzes Mplus' offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Mplus is a comprehensive assessment of Mplus’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Mplus’ CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Mplus is enhancing its CX operations transformation offering with technical capabilities via acquisitions and investments in its AI-powered Mtech agentic AI platform. It plans to deploy the new technical resources under Mtech to implement automation and AI-based solutions for optimizing customer journeys.
Outsourcing clients looking for a CX services vendor with a CX technology development arm and proprietary technology stack with GenAI tools for real time agent augmentation, workflow orchestration, and translation, should consider this profile on Mplus.
