Vendor Analysis
published on Oct 28, 2025
Report Overview:
This vendor assessment analyzes Genpact's offerings and capabilities in GenAI-Enabled Operational Transformation.
Who is this Report for:
NelsonHall’s GenAI-enabled operational transformation profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI-enabled operational transformation and identifying vendor suitability for GenAI-enabled operational transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the digital transformation technologies & services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact’s GenAI-enabled operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Genpact supports clients in adopting GenAI by embedding it within its BPS offerings and providing consulting and implementation services. This approach enables the identification of GenAI use cases within client operations and the implementation of the technology alongside supporting processes to drive GenAI-enabled transformations.
Genpact’s Gigafactory is supported by a library of reusable GenAI assets known as Gsolutions. This library includes approximately 1.1k AI models, ranging from RAG models to custom-built models, and 200 reusable GenAI agents.
