Case Study
published on Nov 21, 2005
Report Overview:
Report Outline:
Presentation identifying major sources of risk that have been observed within BPO contracts, given at NOA Outsourcing Summit - November 2005.
NelsonHall Vendor Evaluation and Assessment Tool (NEAT)
NelsonHall, the leading global BPS and ITS research firm with analysts in the U.S., U.K., and Continental Europe, in conjunction with APA Community of Payroll Professionals, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process outsourcing and IT outsourcing.
The NEAT (NelsonHall Vendor Evaluation and Assessment) tools for strategic sourcing managers are part of NelsonHall's "speed-to-source" initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to meet client future requirements". The latter axis is a pragmatic assessment of the vendor's ability to take clients on an innovation journey over the lifetime of their next contract. Accordingly, in line with NelsonHall's typically pragmatic approach, we're not focusing on vaporware or long-term visions. We're evaluating to what extent vendors can take clients on a journey of development over the life of the next contract.
published on Nov 21, 2005
Presentation identifying major sources of risk that have been observed within BPO contracts, given at NOA Outsourcing Summit - November 2005.