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Digital Transformation Technologies & Services

Insightful Analysis to Drive Your Digital Transformation Technologies & Services Strategy. NelsonHall's Digital Transformation Technologies & Services program is designed for organizations considering, or actively engaged in, the application of robotic process automation (RPA) and cognitive services such as AI to their business processes.

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Covered vendor profiles within the Digital Transformation Technologies & Services program

featured market analyses
in Digital Transformation Technologies & Services:

  • IoT in Digital Transformation

    Jan 15, 2019 | Market Analysis by David Mayer

    NelsonHall's market analysis of the transformational IoT services industry and trends consists of 74 pages.  [...]

    Table of contents:

    • 1. Introduction
    • IoT is moving from being a point technology…..
    • …to becoming a key component of digital transformation….
    • …with an increasing emphasis on standards and interoperability
    • 2. Changing Shape of the IoT Services Market
    • IoT is progressing from providing asset visibility to becoming part of the core digital fabric of the extended enterprise
    • The current IoT market is driven by asset lifecycle management, process optimization, and cognitive awareness
    • CURRENT MARKET:
    • By 2022, IoT will be the digital fabric for manufacturing and energy firms
    • FUTURE MARKET:
    • IoT will evolve from point solution to transformational hub by 2022…
    • Now (2018-2019)
    • Next (2020-2022)
    • …and then to ecosystem IoT by 2025, demanding increased focus on interoperability and connecting IoT ‘Islands’
    • BY 2025:
    • 3. Customer Requirements
    • North America leads in volume for IoT-centric digital transformation
    • Asset lifecycle management, process optimization, cognitive awareness are the top drivers for transformational IoT adoption
    • Adoption Drivers
    • ‘Walled Garden’ standards, security, and sensor refresh are key inhibitors to continued expansion of IoT 2.0 adoption
    • Adoption Drivers
    • The most common use cases for transformational IoT today are manufacturing process optimization, asset lifecycle management, smart inventory management, and decision process acceleration
    • The ‘Cognitive Core’ of AI and ML is broadening in IoT usage
    • Adoption Drivers
    • 3.1 IoT Transformational In-Use Case Studies
    • 3.1.1 Manufacturing IoT Case Studies
    • Tech Mahindra assisted manufacturer in improving asset location tracking and reducing pick times
    • Objectives
    • Results
    • TCS achieved 50% manufacturing lead time reduction for CPG company
    • Objectives
    • Results
    • Infosys assisted Toyota in achieving an asset performance improvement of 10% for its spindle machinery
    • Objectives
    • Results
    • 3.1.2 Energy IoT Case Studies
    • EY assisted European petroleum refiner in improving the predictive accuracy of its refining model by 50%
    • Results
    • Atos assisted Indian petroleum provider’s retailing operations in reducing pump downtime
    • Objectives
    • Results
    • TCS assisted a major Japanese energy products manufacturer in saving $3m per coal-fired boiler
    • Objectives
    • Results
    • Genpact assisted oil & gas producer in achieving 90% prediction accuracy for new wellbore drilling
    • Objectives
    • Results
    • 3.1.3 Healthcare and Life Sciences IoT Case Studies
    • Virtusa designs smart blister pack to assist healthcare services provider in increasing medication compliance
    • Objectives
    • Results
    • Capgemini assists Welch Allyn in reducing device support issues by 30%
    • Objectives
    • Results
    • NTT DATA assisted medical analysis laboratory in increasing test throughput to ~500K analyses per day
    • Objectives
    • Results
    • 3.1.4 Transportation and Logistics IoT Case Studies
    • Sopra Steria assisted SNCF in reducing track incidents by 38%
    • Results
    • Genpact assisted aviation operator in reducing maintenance backlog by 50%
    • Objectives
    • Results
    • 3.1.5 Smart City IoT Case Studies
    • EY assisted Suez waste management in reducing claims for missed stops by 60%
    • Objectives
    • Results
    • 4. Market Size and Growth
    • Global IoT transformation market will grow at 23% CAGR to $7.3bn by 2022
    • ...with significant growth in U.S., U.K. & Europe, Middle East, Japan
    • Manufacturing, energy, logistics sectors lead global market
    • Forecast assumptions: interoperability becomes the norm; 5G becomes a source of tailwind; AI/ML in IoT matures quickly
    • 5. Vendor Market Shares
    • Accenture, NTT DATA, IBM, TCS lead IoT digital transformation market by revenue
    • 6. Vendor Offerings and Targeting
    • The service delivery architecture of transformational IoT involves four layers….
    • …with solution development typically taking 6-9 months
    • IoT-centric service delivery is moving from engineering group to the digital transformation organization
    • T&M dominates commercials with per-asset, outcome-based pricing on the rise
    • Ideation is an onshore task, but solution development is done offshore
    • IoT monitoring and analytics delivery is predominantly offshore
    • Transformational IoT delivery has transitioned faster from PoCs to production deployments in 2018 – and will continue to accelerate
    • Vendors are increasingly investing in soft sensor technology and enhancing the cognitive core….
    • …with vendor roadmaps also focusing on accelerator development, solution preconfiguration, MES/SCADA connectivity, and IoT microservices….
    • …in order to enhance IoT ease and speed of deployment
    • Vendors’ accelerator agendas center on minimizing time to PoC & MVP…
    • Accelerators
    • …with preconfigured IoT solutions used to reduce total design and testing time
    • Prebuilt IoT Solutions
    • Cognitive core investments are being undertaken to provide hybrid approaches to anomaly detection and resolution…
    • Cognitive Core Solutions
    • …with investment in MES/SCADA connectivity to expand the reach of IoT solutions
    • MES/SCADA Connectivity
    • MES connectivity prioritization favors GE, Siemens, ABB, & Rockwell
    • Microservices architecture provides solution modularity
    • Microservices Architecture
    • The U.S. and EMEA dominate target geographies for service providers
    • Manufacturing, energy, healthcare are most targeted verticals
    • The Fortune 1000 is the primary target for IoT vendors
    • 7. Selection Criteria, Challenges, and Success Factors
    • Primary drivers of transformational IoT vendor selection are environmental reach, security, and cognitive capabilities
    • Vendor selection is strongly influenced by use case experience and long-term vision for the transformed environment
    • Vendor challenges to success include security, performance expectations, infrastructural fragmentation…
    • Downstream success for IoT transformation vendors depends on their reach beyond the enterprise, interoperability...
    • …analytics maturity, edge capability, and digital twinning resolution
    • …together with analytic vision, and solution scale
    • Appendix I – Vendors Researched
    • IoT digital transformation services vendors researched
    view this reportdownload abstract

  • Blockchain Services

    Sep 27, 2018 | Market Analysis by David Mayer

    NelsonHall's market analysis of the blockchain industry and trends consists of 79 pages.  [...]

    Table of contents:

    • 1. Introduction
    • Blockchain Is No Longer a Speculative Technology
    • The Blockchain Technology Picture: Competing Standards, and a Long Tail of Specialized Platforms
    • Platforms in the Blockchain services space can be categorized along axes of open to permissioned, and flexible to purpose-built
    • Blockchain technology can be classified into quadrants
    • Quadrant I platforms are for secure, high-performance use cases
    • Quadrant II platforms are generally cryptocurrency applications
    • Quadrant III platforms are generally consumer noncoin applications
    • Quadrant IV platforms are enterprise blockchain breadth plays
    • 2. Changing Shape of the Blockchain Market
    • The current blockchain market is driven by cost and cycle time reduction, transparency and trust, and transaction audit security
    • Blockchain architecture and deployment process will change from a point solution to an ecosystem by 2022
    • The next jump (from point solution blockchain to ecosystem blockchain) will demand interoperability and business partnership
    • 3. Customer Requirements
    • Operating transparency, audit quality control, and cost reduction are among the top drivers for blockchain adoption
    • Blockchain is emerging as a component of digital transformation
    • Interoperability is a top topic of conversation for vendors and clients
    • The most common use cases for blockchain today are cross-border remittances, SCM/provenance, and invoice settlement
    • 3.1 Blockchain In-Use Case Studies
    • EY Implemented Blockchain to Achieve Daily Settlement in Microsoft’s Digital Content Royalty Payments
    • Objectives
    • Results
    • Atos Designs, Deploys Food Traceability Solution for Bureau Veritas
    • Objectives
    • Results
    • Wipro Constructs Blockchain for Waterborne Commodity Trading
    • Objectives
    • Results
    • Infosys Provides Airline With Blockchain Airworthiness Solution
    • Objectives
    • Results
    • IBM Assisted Maersk in Implementing Blockchain in Support of Shipping
    • Objectives
    • Results
    • Tech Mahindra Designs CBR Blockchain Platform for State Bank of India
    • Objectives
    • Results
    • 3.2 Blockchain Pilots and PoCs
    • ATOS Provides BFSI Client with Corporate Bond Issuance Blockchain
    • Objectives
    • Results
    • EY Deploys Tesseract Asset Management for German Auto Sharing
    • Objectives
    • Results
    • Infosys Addresses International Mobile Carrier’s International Roaming Challenges
    • Objectives
    • Results
    • Tech Mahindra Pilots Loan Origination Solution for Indian Bank
    • Objectives
    • Results
    • Wipro Readies GDPR Solution for EU Consumer Goods Firm
    • Objectives
    • Results
    • Virtusa Streamlines Commercial Loan Covenant Management
    • Objectives
    • Results
    • TCS Designs Blockchain Securities Settlement Platform for ABN AMRO
    • Objectives
    • Results
    • Capgemini Builds Policy Bidding Blockchain for Italian Insurance Brokerage
    • Objectives
    • Results
    • Mphasis Re-Imagines Mortgage Origination on Blockchain for Bank Client
    • Objectives
    • Results
    • IBM Manages Own Vendor Invoices on Blockchain Settlement Solution
    • Objectives
    • Results
    • NTT DATA Provides Interbank Reconciliation Solution for ABI
    • Objectives
    • Results
    • 4. Market Size and Growth
    • Global blockchain implementation & management market will grow at 94% CAGR to $8.6bn by 2022
    • ...with significant growth in U.S., U.K. & Continental Europe, Middle-East, Japan , South Korea
    • Banking and insurance lead the global blockchain market, followed by healthcare, manufacturing, energy & utilities, & logistics
    • Banking and insurance is the primary demand industry for blockchain deployment, and will remain so – along with healthcare and manufacturing – over our forecast period
    • Forecast assumptions: platforms become interoperable and consolidate; quantum computing nets out to a neutral impact
    • 5. Vendor Market Shares
    • IBM, Infosys, and Wipro lead SI blockchain market in revenues to date
    • 6. Vendor Offerings and Targeting
    • Blockchain solution delivery in 2018 is typically set up around a CoE with liaisons to the organization’s vertical and horizontal business units.
    • Use case definition is changing as vendors identify commonality of applications, with best practices usually ‘stored’ between the CoE and horizontal SBUs.
    • Vendors are of three types in blockchain platform architecture: agnostic, monolithic, and bespoke
    • AGNOSTIC VENDORS
    • MONOLITHIC VENDORS
    • BESPOKE VENDORS
    • Blockchain will increasingly Transition from PoCs to Production Deployments during 2018
    • Ethereum/Quorum Dominate Use Case Infrastructure, But Hyperledger and Corda are Gaining Ground
    • Ethereum and Hyperledger Fabric are the market share leaders for platforms in a long-tail market with many competitors.
    • By 2022, we forecast a more clearly-defined set of use-specific platforms with the combined Hyperledger family of project architectures leading the way; Hashgraph becomes commercially viable.
    • Market Sentiment increasingly favors Fabric, Corda, & Quorum Blockchain Platforms
    • The U.S. and EMEA dominate target geographies for service providers
    • BFSI, healthcare, manufacturing are most targeted verticals
    • IBM, Infosys, Tech Mahindra lead in Banking & Insurance use cases
    • IBM, Wipro, EY, Tech Mahindra lead in manufacturing use case diversity
    • Wipro, Infosys, TCS, NTT DATA lead in life sciences use case diversity
    • IBM, Wipro take lead in Energy & Utilities sector use case diversity
    • Tech Mahindra, NTT DATA, Infosys, EY lead in telecom & media use case diversity
    • Wipro, Tech Mahindra lead in public sector use case diversity
    • The Fortune 1000 is the primary target for blockchain vendors
    • Current blockchain-related M&A activity is dominated by technology companies, but we expect service provider M&A to pick up in 2019…
    • …with acquiring firms seeking to add specialized capabilities such as throughput acceleration, quantum computing-proofing, and AI
    • Vendor roadmaps focus on accelerator development, solution preconfiguration, interoperability, and partner ecosystem expansion
    • Moves to accelerate deployment, ease client concerns dominate roadmap initiatives
    • 7. Selection Criteria, Challenges, and Success Factors
    • Primary drivers of blockchain vendor selection are demonstrable improvements in security, transparency, and transaction processing speed
    • Vendor selection is strongly influenced by similarity of proven commercial deployments to new engagements and the provider’s vision for blockchain within digital transformation.
    • Principal challenges for vendors today are breadth and depth of solution experience by vertical market, horizontal process, and blockchain platform.
    • Downstream success for blockchain services vendors depends on their ability to connect multiple areas of the organization
    • Appendix I – Vendors Researched
    • Blockchain services vendors researched
    view this reportdownload abstract

  • Business Process Transformation through RPA and AI

    May 16, 2018 | Market Analysis by John Willmott

    Watch video
      [...]
    view this reportdownload abstract

  • RPA & AI Technology Evaluation

    Apr 05, 2018 | Market Analysis by David Mayer

    NelsonHall's market analysis of the RPA and AI industry and trends consists of 85 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of the RPA and AI Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Selection Criteria, Challenges, and Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • RPA and AI Services in Banking Market Assessment and Forecast

    Dec 09, 2016 | Market Analysis by Andy Efstathiou

    NelsonHall's market assessment and forecast of RPA and AI Services in Banking consists of 82 pages. [...]

    Table of contents:

    • RPA and AI Services in Banking Market Assessment and Forecast
    • Changing Shape of RPA and AI Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting adoption of RPA and AI in Banking
    view this reportdownload abstract

  • Application of Technology to BPS Process Optimization

    May 19, 2016 | Market Analysis by John Willmott

    NelsonHall’s “Application of Technology to Process Optimization” 28-page report is based on interviews with executives within BPS vendors applying new technologies such as RPA, BPaaS, and AI/analytics to business processes and analyzes, the role of each of these new digital technologies on BPS service delivery. In particular, t [...]

    Table of contents:

    • Client Satisfaction with BPS
    • Application of RPA
    • Role of BPaaS
    • Reporting and Analytics
    • Commercials & governance
    • Conclusions
    view this reportdownload abstract

  • RPA - Raising the Bar for Continuous Improvement

    May 18, 2016 | Market Analysis by John Willmott

    NelsonHall’s “RPA – Raising the Bar for Continuous Improvement” 19-page report is based on interviews with executives within both BPS vendors applying RPA to processes and with RPA software product vendors. The report analyzes the operational opportunities arising from RPA together with the commercial implications of appl [...]

    Table of contents:

    • Application of RPA
    • Benefits and RoI Achieved via RPA
    • Commercial Implications of RPA for Outsourcing Contracts
    • What’s Next for RPA
    • Conclusions
    view this reportdownload abstract
browse all market analyses

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Latest Digital Transformation Technologies & Services Market Forecast

featured blog posts on
Digital Transformation Technologies & Services:

  • 7 Blockchain Predictions for 2019

    Dec 04, 2018, by David Mayer

    Blockchain has progressed considerably as an emerging technology during 2018. Many of 2017’s PoCs have become deployed commercial solutions as standards have begun to solidify, and with more organizations beginning to explore the potential of distributed ledger architecture and smart contr[...]

    read post

  • UiPath’s Go! Automation Marketplace Aims to Accelerate RPA Adoption in Enterprise Clients

    Oct 08, 2018, by David Mayer

      UiPath held its 2018 UiPathForward event October 3-4, 2018, in Miami, Florida. The focus of proceedings was the October release of the company’s software and a related trio of major announcements: a new automation marketplace, new investment in partner technology and marketing, a[...]

    read post

  • 7 Process Characteristics That Are Key to Blockchain Adoption

    Aug 30, 2018, by David Mayer

      With the rise of every new technology, there is a parallel rush among enterprises to incorporate it into the near-term IT roadmap, and for good reason: new technologies offer cost savings, CX improvement, better risk management, and a host of other benefits that look terrific in annual[...]

    read post

  • IPsoft’s Challenging Vision for Cognitive Automation

    Jun 12, 2018, by David Mayer

      I recently attended IPsoft’s Digital Workforce Summit in New York City, an intriguing event that in some ways represented a microcosm of the challenges clients are experiencing in moving from RPA to cognitive automation. The AI challenge Chetan Dube loomed large over procee[...]

    read post

  • Infosys Announces Blockchain-Powered Nia Provenance to Manage Complex Supply Chains

    May 16, 2018, by David Mayer

      EdgeVerve, an Infosys Product subsidiary, this week announced a new blockchain-powered application for supply chain management as part of its product line. Nia Provenance is designed to address the challenges faced by organizations managing complex supply chain networks with multiple I[...]

    read post 1 comments
view all blog posts

latest blog posts on
Digital Transformation Technologies & Services:

  • 7 Blockchain Predictions for 2019

    Dec 04, 2018, by David Mayer

    Blockchain has progressed considerably as an emerging technology during 2018. Many of 2017’s PoCs have become deployed commercial solutions as standards have begun to solidify, and with more organizations beginning to explore the potential of distributed ledger architecture and smart contr[...]

    read post

  • UiPath’s Go! Automation Marketplace Aims to Accelerate RPA Adoption in Enterprise Clients

    Oct 08, 2018, by David Mayer

      UiPath held its 2018 UiPathForward event October 3-4, 2018, in Miami, Florida. The focus of proceedings was the October release of the company’s software and a related trio of major announcements: a new automation marketplace, new investment in partner technology and marketing, a[...]

    read post

  • 7 Process Characteristics That Are Key to Blockchain Adoption

    Aug 30, 2018, by David Mayer

      With the rise of every new technology, there is a parallel rush among enterprises to incorporate it into the near-term IT roadmap, and for good reason: new technologies offer cost savings, CX improvement, better risk management, and a host of other benefits that look terrific in annual[...]

    read post

  • IPsoft’s Challenging Vision for Cognitive Automation

    Jun 12, 2018, by David Mayer

      I recently attended IPsoft’s Digital Workforce Summit in New York City, an intriguing event that in some ways represented a microcosm of the challenges clients are experiencing in moving from RPA to cognitive automation. The AI challenge Chetan Dube loomed large over procee[...]

    read post

  • Infosys Announces Blockchain-Powered Nia Provenance to Manage Complex Supply Chains

    May 16, 2018, by David Mayer

      EdgeVerve, an Infosys Product subsidiary, this week announced a new blockchain-powered application for supply chain management as part of its product line. Nia Provenance is designed to address the challenges faced by organizations managing complex supply chain networks with multiple I[...]

    read post 1 comments
view all blog posts

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