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You are here: Home > Sourcing Expertise > Digital Transformation Technologies & Services

Digital Transformation Technologies & Services

Insightful Analysis to Drive Your Digital Transformation Technologies & Services Strategy. NelsonHall's Digital Transformation Technologies & Services program is designed for organizations considering, or actively engaged in, the application of robotic process automation (RPA) and cognitive services such as AI to their business processes.

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

Genpact - Business Process Transformation through Intelligent Automation
Mar 18, 2020 | Vendor Analysis by John Willmott
Genpact has evolved from positioning as a BPO firm to positioning as a professional services firm addressing operational transformation within both retained and transferred operations. [...]
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BearingPoint – Transforming Digital Process Models through Intelligent Automation
Jan 23, 2020 | Vendor Analysis by John Willmott
BearingPoint is a European management & technology consultancy, serving predominantly EMEA clients with a global footprint. BearingPoint sees its role as assisting its clients in moving through the stages of “isolated automation” through “integrated automation” to “managed autonomy.” [...]
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Loop AI Labs- Intelligent Automation Platforms
Aug 14, 2019 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Loop AI Labs' offerings and capabilities in Intelligent Automation Platforms. [...]
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Automation Anywhere- Intelligent Automation Platforms
Aug 12, 2019 | Vendor Analysis by Mike Smart
Automation Anywhere is positioning itself as "the only provider of a 'complete Digital Workforce platform' that goes beyond RPA to deliver true intelligent automation with RPA, AI, analytics and an automation marketplace for bots and Digital Workers - all delivered in a single platform." [...]
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Datamatics - Intelligent Automation Platforms
Aug 06, 2019 | Vendor Analysis by Mike Smart
While Datamatics has been using RPA internally for some time under the moniker ‘Robokey’, in 2008-09, it repackaged this offering under the TruBot brand. The launch of the TruBot solution followed a 2011 launch of its DataLabs R&D and incubation hub with a focus on AI and cognitive, machine learning, RPA, IoT, VR and AR, and the Blo [...]
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IPsoft - Intelligent Automation Platforms
Aug 05, 2019 | Vendor Analysis by Mike Smart
IPsoft's primary offerings include: 1Desk: positioned as an "autonomic backbone," combining autonomic (IPcenter) and cognitive (Amelia) technology and Robotic Process Automation (1RPA) into a unified platform and the company's current flagship product Amelia: its customer- and employee-facing cognitive agent IPcenter: it [...]
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Blue Prism - Intelligent Automation Platforms
Jul 29, 2019 | Vendor Analysis by Mike Smart
Blue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism Communities. Overall, Blue Prism is positioning [...]
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UiPath - Intelligent Automation Platforms
Jul 29, 2019 | Vendor Analysis by Mike Smart
UiPath focuses exclusively on enterprise-scale organizations of $1bn in revenue and up. Currently, 80% of its clients fit this description, with the remainder being in the next revenue category down ($500m and up). UiPath estimates that its penetration of the Fortune Global 500 is 60% overall, and 35% in the U.S. and U.K., 40% in France, 50% in Ger [...]
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Antworks- Intelligent Automation Platforms
Jul 25, 2019 | Vendor Analysis by Mike Smart
AntWorks’ strategy is based on developing a full stack integrated automation platform, built for modular consumption, and the company’s focus in 2019 is on: BOT productivity, defined as data curation plus intelligent RPA Verticalization. In particular, AntWorks is trying to dispel the idea that Intelligent Automation needs [...]
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Jacada - Intelligent Automation Platforms
Jul 04, 2019 | Vendor Analysis by Mike Smart
The company welcomed Yochai Rozenblat as its new CEO in November 2017, replacing Guy Yair. Rozenblat (ex-Ctera, ex-NICE, ex-Amdocs) brought in a sweeping new vision of the company's role in the contact center, culminating in a fundamental reorganization of Jacada's product line and go-to-market strategy during 2018. [...]
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Vendor coverage

Covered vendor profiles within the Digital Transformation Technologies & Services program

featured research
in Digital Transformation Technologies & Services:

Intelligent Automation Platforms
Aug 19, 2019 | Market Analysis by Mike Smart
NelsonHall's market analysis of Intelligent Automation Platforms consists of 58 pages. [...]
Table of contents:
- 1) Introduction
- 2) Changing Shape of the Intelligent Automation Platform Market
- 3) Customer Requirements
- 4) Market Size and Growth
- 5) Vendor Market Shares
- 6) Vendor Offerings and Targeting
- 7) Success Factors
- Appendix I: Glossary
- Appendix II: Vendors Interviewed for Analysis
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Advances in Analytics BPS
Apr 01, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the advances in analytics consists of 72 pages. [...]
Table of contents:
- 1. Introduction
- 2. Changing Shape of Analytics BPS
- 3. Customer Requirements
- 4. Market Size and Growth
- 5. Vendor Market Shares
- 6. Vendor Offerings and Targeting
- 7. Delivery in Analytics BPS
- 8. Selection Criteria, Challenges, and Success Factors
- Appendix I – Vendors Researched
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IoT in Digital Transformation
Jan 15, 2019 | Market Analysis by David Mayer
NelsonHall's market analysis of the transformational IoT services industry and trends consists of 74 pages. [...]
Table of contents:
- 1. Introduction
- 2. Changing Shape of the IoT Services Market
- 3. Customer Requirements
- 3.1 IoT Transformational In-Use Case Studies
- 4. Market Size and Growth
- 5. Vendor Market Shares
- 6. Vendor Offerings and Targeting
- 7. Selection Criteria, Challenges, and Success Factors
- Appendix I – Vendors Researched
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Blockchain Services
Sep 27, 2018 | Market Analysis by David Mayer
NelsonHall's market analysis of the blockchain industry and trends consists of 79 pages. [...]
Table of contents:
- 1. Introduction
- 2. Changing Shape of the Blockchain Market
- 3. Customer Requirements
- 3.1 Blockchain In-Use Case Studies
- 3.2 Blockchain Pilots and PoCs
- 4. Market Size and Growth
- 5. Vendor Market Shares
- 6. Vendor Offerings and Targeting
- 7. Selection Criteria, Challenges, and Success Factors
- Appendix I – Vendors Researched
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Business Process Transformation through RPA and AI
May 16, 2018 | Market Analysis by John Willmott
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[...]
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RPA & AI Technology Evaluation
Apr 05, 2018 | Market Analysis by David Mayer
NelsonHall's market analysis of the RPA and AI industry and trends consists of 85 pages. [...]
Table of contents:
- Introduction
- Changing Shape of the RPA and AI Market
- Customer Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Selection Criteria, Challenges, and Success Factors
- Appendix I – Vendors Researched
view this report download abstract
RPA and AI Services in Banking Market Assessment and Forecast
Dec 09, 2016 | Market Analysis by Andy Efstathiou
NelsonHall's market assessment and forecast of RPA and AI Services in Banking consists of 82 pages. [...]
Table of contents:
- RPA and AI Services in Banking Market Assessment and Forecast
- Changing Shape of RPA and AI Services in Banking
- Buy-Side Requirements
- Market Size and Growth
- Vendor Market Shares
- Vendor Offerings and Targeting
- Vendor Challenges and Success Factors
- Appendix A – Service Definitions
- Appendix B – Vendor Details
- Appendix C – Key Regulations Impacting adoption of RPA and AI in Banking
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Application of Technology to BPS Process Optimization
May 19, 2016 | Market Analysis by John Willmott
NelsonHall’s “Application of Technology to Process Optimization” 28-page report is based on interviews with executives within BPS vendors applying new technologies such as RPA, BPaaS, and AI/analytics to business processes and analyzes, the role of each of these new digital technologies on BPS service delivery. In particular, t [...]
Table of contents:
- Client Satisfaction with BPS
- Application of RPA
- Role of BPaaS
- Reporting and Analytics
- Commercials & governance
- Conclusions
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RPA - Raising the Bar for Continuous Improvement
May 18, 2016 | Market Analysis by John Willmott
NelsonHall’s “RPA – Raising the Bar for Continuous Improvement” 19-page report is based on interviews with executives within both BPS vendors applying RPA to processes and with RPA software product vendors. The report analyzes the operational opportunities arising from RPA together with the commercial implications of appl [...]
Table of contents:
- Application of RPA
- Benefits and RoI Achieved via RPA
- Commercial Implications of RPA for Outsourcing Contracts
- What’s Next for RPA
- Conclusions
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NEAT Reports are available for this program!

NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Digital Transformation Technologies & Services.

view all NEAT reports learn more about NEAT

Latest Digital Transformation Technologies & Services Market Forecast

RPA & AI, Analytics and BPaaS BPS Market Forecast: 2018-2022
Sep 12, 2018 | Market Forecast by John Willmott
NelsonHall's "RPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021" consists of 121 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of [...]
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featured blog posts on
Digital Transformation Technologies & Services:

AntWorks Targets Breadth & Depth in Client Engagements, Partners & Curation Capabilities

Jan 21, 2020, by Mike Smart

Last week, NelsonHall attended ANTENNA2020, AntWorks’ yearly analyst retreat. AntWorks has made considerable progress since its last analyst retreat, experiencing considerable growth (estimated at ~260%) in the three quarters ending January 2020, and employing 604 personnel at th[...]

read post
Genpact Acquires Rightpoint to Strengthen 'Experience' Capability

Oct 24, 2019, by John Willmott

Enterprise operations transformation requires three critically important capabilities: Domain process expertise and the ability to identify new “digital” target operating models Transformational technology capability, leveraging technologies such as cloud platforms [...]

read post
UiPath: Forging Connections Between Business Users & Automation

Oct 24, 2019, by Mike Smart

Reboot work was the slogan for UiPath’s recent Forward III partner event, a reference to rethinking the way we work. UiPath’s vision is to elevate employees above repetitive and tedious tasks to a world of creative, fulfilling work. The company’s vision is driven by a[...]

read post
Automation Anywhere’s Enterprise A2019, Simpler to Use, Quicker to Scale

Oct 10, 2019, by Mike Smart

‘Anything Else is Legacy’ was the messaging presented at Automation Anywhere’s Enterprise A2019 launch, hosted in New York. The event, the first under new CMO Riadh Dridi, showcased improvements in the new version of the Automation Anywhere platform around: Experience &nda[...]

read post
NelsonHall Launches Industry-First Intelligent Automation Platform Evaluation

Sep 03, 2019, by Mike Smart

NelsonHall has just launched an industry-first evaluation of Intelligent Automation (IA) platforms, including platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath. As RPA and artificial intelligence[...]

read post

view all blog posts

latest blog posts on
Digital Transformation Technologies & Services:

AntWorks Targets Breadth & Depth in Client Engagements, Partners & Curation Capabilities

Jan 21, 2020, by Mike Smart

Last week, NelsonHall attended ANTENNA2020, AntWorks’ yearly analyst retreat. AntWorks has made considerable progress since its last analyst retreat, experiencing considerable growth (estimated at ~260%) in the three quarters ending January 2020, and employing 604 personnel at th[...]

read post
Genpact Acquires Rightpoint to Strengthen 'Experience' Capability

Oct 24, 2019, by John Willmott

Enterprise operations transformation requires three critically important capabilities: Domain process expertise and the ability to identify new “digital” target operating models Transformational technology capability, leveraging technologies such as cloud platforms [...]

read post
UiPath: Forging Connections Between Business Users & Automation

Oct 24, 2019, by Mike Smart

Reboot work was the slogan for UiPath’s recent Forward III partner event, a reference to rethinking the way we work. UiPath’s vision is to elevate employees above repetitive and tedious tasks to a world of creative, fulfilling work. The company’s vision is driven by a[...]

read post
Automation Anywhere’s Enterprise A2019, Simpler to Use, Quicker to Scale

Oct 10, 2019, by Mike Smart

‘Anything Else is Legacy’ was the messaging presented at Automation Anywhere’s Enterprise A2019 launch, hosted in New York. The event, the first under new CMO Riadh Dridi, showcased improvements in the new version of the Automation Anywhere platform around: Experience &nda[...]

read post
NelsonHall Launches Industry-First Intelligent Automation Platform Evaluation

Sep 03, 2019, by Mike Smart

NelsonHall has just launched an industry-first evaluation of Intelligent Automation (IA) platforms, including platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath. As RPA and artificial intelligence[...]

read post

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