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BPS Market Development

Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.

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Contracts Database

for BPS Market Development

Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

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NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within BPS Market Development

Join NelsonHall BPS Market Development Confidence Index:

Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.

For a sample report and details of how to join NelsonHall's BPS Market Development Confidence Index, please contact us

BPO Market Development Videos

John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market

What you get from this program

NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:

Analyze how BPO can be applied to your organization
Assess the scope of BPO that can be outsourced and why
Quantify the benefits and risks associated with outsourcing processes within your wider business
Identify the most appropriate vendors and understand their individual areas of activity
Learn from the experience of other organizations in your sector that have already outsourced business processes
Keep abreast of changing emphases within BPO.

It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:

Increase bid success through improved positioning of proposals against client requirements
Maintain the competitiveness of current service offerings
Identify emerging requirements and service opportunities
Track key developments within the BPO marketplace, including contract awards and new service announcements
Support business plan development.

featured research
in BPS Market Development:

Operational Transformation in the Healthcare Payer Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Payer Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare payer sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by he [...]
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Operational Transformation in the Healthcare Provider Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare provider sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced [...]
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Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019
Dec 10, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019” 43-page report is based on global interviewing of senior executives in the commercial property & casualty sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report anal [...]
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Operational Transformation in the Life, Annuities, & Pensions Sector: 2019
Nov 14, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Life, Annuities, & Pensions Sector: 2019” 43-page report is based on global interviewing of senior executives in the life, annuities, & pensions sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]
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Operational Transformation in the Pharmaceuticals Sector: 2019
Nov 13, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Pharmaceuticals Sector: 2019” 40-page report is based on global interviewing of senior executives in the pharmaceuticals sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by phar [...]
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Operational Transformation in the CPG Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by CPG firms and the operationa [...]
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Operational Transformation in the Retail Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail Sector: 2019” 39-page report is based on global interviewing of senior executives in the retail sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms and the o [...]
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Operational Transformation in the Capital markets Sector: 2019
Oct 29, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Capital markets Sector: 2019” 40-page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by capi [...]
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Operational Transformation in the Retail & Commercial Banking Sector: 2019
Oct 21, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail & Commercial Banking Sector: 2019” 42-page report is based on global interviewing of senior executives across the retail & commercial banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]
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Business Process Services in the Commercial Property & Casualty Insurance Sector: 2017
Dec 21, 2017 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Commercial P&C Insurance Sector: 2017” 70-page report is based on global interviewing of senior executives across the commercial property & casualty insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes th [...]
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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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Market forecasts:

Global BPS Market Forecast: 2020 - 2024
Jul 18, 2020 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2020-2024” consists of 354 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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Global BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]
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Global BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]
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Global BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]
view this report download abstract
Global BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
view this report download abstract
Global BPO Market Forecast: 2014 - 2018 Version 1.2
Jun 06, 2014 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]
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browse all forecasts

featured blog posts on
BPS Market Development:

WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash

Nov 20, 2020, by John Willmott

The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]

read post
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience

Nov 20, 2020, by John Willmott

For some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]

read post
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives

Nov 10, 2020, by John Willmott

Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]

read post
Infosys BPM’s $1bn Milestone & Future Trajectory

Jun 05, 2020, by Rachael Stormonth

Infosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]

read post
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2

Feb 20, 2020, by John Willmott

Read Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]

read post

view all blog posts

latest blog posts on
BPS Market Development:

WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash

Nov 20, 2020, by John Willmott

The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]

read post
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience

Nov 20, 2020, by John Willmott

For some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]

read post
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives

Nov 10, 2020, by John Willmott

Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]

read post
Infosys BPM’s $1bn Milestone & Future Trajectory

Jun 05, 2020, by Rachael Stormonth

Infosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]

read post
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2

Feb 20, 2020, by John Willmott

Read Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]

read post

view all blog posts

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