BPO Market Development Videos
John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market
BPS Market Development
Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.
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Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
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What you get from this program
NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how BPO can be applied to your organization
- Assess the scope of BPO that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your wider business
- Identify the most appropriate vendors and understand their individual areas of activity
- Learn from the experience of other organizations in your sector that have already outsourced business processes
- Keep abreast of changing emphases within BPO.
It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the BPO marketplace, including contract awards and new service announcements
- Support business plan development.
featured research
in BPS Market Development:
Operational Transformation in the Healthcare Payer Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Payer Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare payer sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by he [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Healthcare Provider Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare provider sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced [...]view this reportdownload abstractTable of contents:
- Introduction
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Tranformation Initiatives by Tecnology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019
Dec 10, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019” 43-page report is based on global interviewing of senior executives in the commercial property & casualty sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report anal [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Life, Annuities, & Pensions Sector: 2019
Nov 14, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Life, Annuities, & Pensions Sector: 2019” 43-page report is based on global interviewing of senior executives in the life, annuities, & pensions sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Pharmaceuticals Sector: 2019
Nov 13, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Pharmaceuticals Sector: 2019” 40-page report is based on global interviewing of senior executives in the pharmaceuticals sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by phar [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the CPG Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by CPG firms and the operationa [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Retail Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail Sector: 2019” 39-page report is based on global interviewing of senior executives in the retail sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms and the o [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Capital markets Sector: 2019
Oct 29, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Capital markets Sector: 2019” 40-page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by capi [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operational Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
Operational Transformation in the Retail & Commercial Banking Sector: 2019
Oct 21, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail & Commercial Banking Sector: 2019” 42-page report is based on global interviewing of senior executives across the retail & commercial banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]view this reportdownload abstractTable of contents:
- Introduction
- Executive Summary
- Market Forecast
- Key Business Issues & Initiatives
- Operations Transformation Initiatives by Technology
- Impact of Operations Transformation on Sourcing
- Impact of Operations Transformation on Productivity & Expenditure
browse all market analysesBusiness Process Services in the Commercial Property & Casualty Insurance Sector: 2017
Dec 21, 2017 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Commercial P&C Insurance Sector: 2017” 70-page report is based on global interviewing of senior executives across the commercial property & casualty insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes th [...]view this reportdownload abstractTable of contents:
- Introduction
- Objectives
- Methodology
- Structure of the Report
- Executive Summary
- End-to-End Process Digitalization Is A Key Priority
- A Widespread Approach to Process Transformation
- Sector Transformation Creates Additional Opportunities for BPS
- Market Developments & Forecast
- Market Forecast
- BPS Market Shares
- Key Business Issues & Initiatives
- Market Change
- Key Organizational Initiatives
- Improving the Economics of the business
- Creating the Digital enterprise
- Operational Transformation Initiatives
- Operations Transformation Intentions
- Operational transformational Initiatives
- Approach to Operational Transformation
- Use of BPS to Drive Operational Transformation
- Impact of PESTLE Factors on Sourcing and Shoring
- Impact of Automation on Sourcing and Shoring
- Approach to Automation
- Implications for Staffing & BPO
- Overall Trends
- Reduction in overall resource levels
- Shifting skills profile
- Changing expectations from BPS Suppliers
- Impact of PESTLE Factors
- Impact on BPS Shoring Profile
- Impact on Internal Staffing
- Impact on White-Collar Staffing
- BPS Spend and Productivity
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolMarket forecasts:
Global BPS Market Forecast: 2019 - 2023
Jan 23, 2020 | Market Forecast by Mike Smart
NelsonHall’s updated “BPS Market Forecast: 2019-2023” consists of 295 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractGlobal BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstractGlobal BPO Market Forecast: 2014 - 2018 Version 1.2
Jun 06, 2014 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]view this reportdownload abstract
featured blog posts on
BPS Market Development:view all blog posts-
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
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Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 1
Feb 18, 2020, by John WillmottIntroduction Supply chain management is an area currently facing considerable pressure and is a key target for transformation. NelsonHall research shows that less than a third of supply chain executives in major enterprises are highly satisfied with, for example, their demand foreca[...]
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IPsoft Looks to Reduce Time to Value While Increasing Return on AI
May 20, 2019, by John WillmottNelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible [...]
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Blue Prism Offers A Lever for Culture Change to Mature Enterprises
Apr 18, 2019, by John WillmottBlue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism [...]
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Automation Anywhere Monetizes Bot Store to Provide ‘Value as a 2-Way Street’
Apr 16, 2019, by John WillmottAutomation Anywhere’s current Bot Store contains ~500 bots and has received ~40K downloads. In January 2019, these bots were complemented by Digital Workers, with bots being task-centric and Digital Workers being persona- and skill-centric. So far, downloads from the[...]
latest blog posts on
BPS Market Development:view all blog posts-
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
-
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 1
Feb 18, 2020, by John WillmottIntroduction Supply chain management is an area currently facing considerable pressure and is a key target for transformation. NelsonHall research shows that less than a third of supply chain executives in major enterprises are highly satisfied with, for example, their demand foreca[...]
-
IPsoft Looks to Reduce Time to Value While Increasing Return on AI
May 20, 2019, by John WillmottNelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible [...]
-
Blue Prism Offers A Lever for Culture Change to Mature Enterprises
Apr 18, 2019, by John WillmottBlue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism [...]
-
Automation Anywhere Monetizes Bot Store to Provide ‘Value as a 2-Way Street’
Apr 16, 2019, by John WillmottAutomation Anywhere’s current Bot Store contains ~500 bots and has received ~40K downloads. In January 2019, these bots were complemented by Digital Workers, with bots being task-centric and Digital Workers being persona- and skill-centric. So far, downloads from the[...]
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latest BPS Market Development tracking service articles
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Capgemini To Acquire WhiteSky Labs to Strengthen its MuleSoft Capabilities in Australia
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Zalaris Awarded 5 Year Payroll and Travel Expenses Contract by Trøndelag County Council
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Cognizant to Acquire Lev to Expand Salesforce Marketing Cloud Capabilities in U.S.
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transcosmos to Open 3rd Back Office BPS Center in Nagasaki, Japan
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