BPO Market Development Videos
John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market
BPS Market Development
Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.
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Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
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Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.
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What you get from this program
NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how BPO can be applied to your organization
- Assess the scope of BPO that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your wider business
- Identify the most appropriate vendors and understand their individual areas of activity
- Learn from the experience of other organizations in your sector that have already outsourced business processes
- Keep abreast of changing emphases within BPO.
It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the BPO marketplace, including contract awards and new service announcements
- Support business plan development.
featured research
in BPS Market Development:
Operational Transformation in the Healthcare Payer Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Payer Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare payer sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by he [...]view this reportdownload abstractOperational Transformation in the Healthcare Provider Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare provider sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced [...]view this reportdownload abstractOperational Transformation in the Commercial Property & Casualty Insurance Sector: 2019
Dec 10, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019” 43-page report is based on global interviewing of senior executives in the commercial property & casualty sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report anal [...]view this reportdownload abstractOperational Transformation in the Life, Annuities, & Pensions Sector: 2019
Nov 14, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Life, Annuities, & Pensions Sector: 2019” 43-page report is based on global interviewing of senior executives in the life, annuities, & pensions sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]view this reportdownload abstractOperational Transformation in the Pharmaceuticals Sector: 2019
Nov 13, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Pharmaceuticals Sector: 2019” 40-page report is based on global interviewing of senior executives in the pharmaceuticals sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by phar [...]view this reportdownload abstractOperational Transformation in the CPG Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by CPG firms and the operationa [...]view this reportdownload abstractOperational Transformation in the Retail Sector: 2019
Nov 12, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail Sector: 2019” 39-page report is based on global interviewing of senior executives in the retail sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by retail firms and the o [...]view this reportdownload abstractOperational Transformation in the Capital markets Sector: 2019
Oct 29, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Capital markets Sector: 2019” 40-page report is based on global interviewing of senior executives across the capital markets sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by capi [...]view this reportdownload abstractOperational Transformation in the Retail & Commercial Banking Sector: 2019
Oct 21, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Retail & Commercial Banking Sector: 2019” 42-page report is based on global interviewing of senior executives across the retail & commercial banking sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]view this reportdownload abstractBusiness Process Services in the Commercial Property & Casualty Insurance Sector: 2017
Dec 21, 2017 | Market Analysis by John Willmott
NelsonHall’s “Business Process Services in the Commercial P&C Insurance Sector: 2017” 70-page report is based on global interviewing of senior executives across the commercial property & casualty insurance sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes th [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolMarket forecasts:
Global BPS Market Forecast: 2021 - 2025
May 26, 2021 | Market Forecast by Mike Smart
NelsonHall’s updated “BPS Market Forecast: 2021-2025” consists of 297 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractGlobal BPS Market Forecast: 2020 - 2024
Jul 18, 2020 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2020-2024” consists of 354 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractGlobal BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstractGlobal BPO Market Forecast: 2014 - 2018 Version 1.2
Jun 06, 2014 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]view this reportdownload abstract
featured blog posts on
BPS Market Development:
-
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020, by John WillmottThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
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Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020, by John WillmottFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
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Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives
Nov 10, 2020, by John WillmottCapgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
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Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020, by Rachael StormonthInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
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Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
latest blog posts on
BPS Market Development:
-
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020, by John WillmottThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
-
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020, by John WillmottFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
-
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives
Nov 10, 2020, by John WillmottCapgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
-
Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020, by Rachael StormonthInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
-
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
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- @John_NH Jul 29, 2021Over the next five years, #blockchain #payments will grow rapidly but remain a small part of the overall payments m… https://t.co/9caTwAwqqJ
- @John_NH Jul 28, 2021Top drivers for #HR #outsourcing are cost efficiency, flexibility, improved processes, visibility, and #compliance/… https://t.co/3zENVqjOKE
- @John_NH Jul 28, 2021RT @NHInsight: Vendors evaluated: @WeAreAMS @helloavencia @CXCGlobal @Guidant_Global @HudsonRPO @kellyocg @ThisisLorien @MorsonGroup @nextS…
- @John_NH Jul 28, 2021RT @NHInsight: Discussion will include best practices in work-at-home delivery, flexible work models, delivery at scale, operational framew…
- @John_NH Jul 26, 2021RT @IvanK_NH: Join us this Wednesday for a discussion with @AriseVSInc on the #CXservices in banking, financial services, and insurance htt…
- @John_NH Jul 23, 2021RT @NHInsight: #NelsonHall's @petet_nh recently joined @MichaelTBaer on @DailyPay's #TheSource #podcast to discuss the #future of #HCM & th…
- @John_NH Jul 22, 2021RT @NHInsight: Don’t miss this @AriseVSInc webinar on July 28 at 13:00 EST at which @IvanK_NH will join Arise's Judith Rodriguez & Rick Sa…
- @John_NH Jul 21, 2021In #payments, there has been a reduction in cross-border payments and an increase in domestic electronic payments d… https://t.co/VPTWvYFs6K
- @John_NH Jul 20, 2021Discussion will include best practices in work-at-home delivery, flexible work models, delivery at scale, operation… https://t.co/HU0LGHEpq3
- @John_NH Jul 20, 2021Buyers are now focused on #payroll as a key area of investment, therefore service provider pipelines are healthy, s… https://t.co/qe1ibmFWb3
latest BPS Market Development tracking service articles
Cognizant Announces Q2 2021 Revenues Up 14.2=6% (Up 12.0% in CC) to $4,585m
Jul 29, 2021 | Financial Results by Charlotte Carter
EXL Announces Q2 2021 Revenues up 23.6% (up 22.3% in CC) to $275.1m
Jul 29, 2021 | Financial Results by Charlotte Carter
Atos Announces H1 2021 Revenues Down 3.6% to €5,424m
Jul 28, 2021 | Financial Results by Charlotte Carter
Broadridge Partners with Snowflake to Enable Clients to Consolidate and Analyze Trading and Portfolio Data in the Cloud
Jul 28, 2021 | New Partnerships by Andy Efstathiou
Capgemini Announces H1 2021 Revenues Up 17.9% (Up 7.2% Organic) to €8,711m
Jul 28, 2021 | Financial Results by Charlotte Carter
CGI Announces Q3 FY21 Revenues Down 1.0% (Up 3.5% in CC) to CDN$3,021m
Jul 28, 2021 | Financial Results by Charlotte Carter
FIS Enhances Core Banking Platform with Retail Lending and Commercial Onboarding Functionality
Jul 27, 2021 | New Offerings by Andy Efstathiou
Fiserv Partners with Goldman Sachs to Simplify Cross Border Payments for Enterprises
Jul 26, 2021 | New Partnerships by Andy Efstathiou
Jack Henry Partners with MPACT to Offer Merchants New Payment Services
Jul 26, 2021 | New Partnerships by Andy Efstathiou
Mastercard Partners with Barclaycard to Offer Clients Improved Expense Tracking Capabilities
Jul 22, 2021 | New Partnerships by Andy Efstathiou