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BPS Market Development

Insightful analysis of BPS market developments. The BPS Market Development program provides an overview of BPS markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Contracts Database

for BPS Market Development

Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

  • BPO Index - April 2015

    Apr 08, 2015 | Contract Analysis by John Willmott

    NelsonHall's "BPO Index - April 2015" report is one of a series of quarterly reports for tracking trends in the levels and nature of BPO contract activity. The analysis focuses on trends in BPO contract activity in Q1 2015 and over the past 12 months, and is global in scope. In addition to covering all geographies, the analysis covers all industry [...]
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Confidence Index:

for BPS Market Development

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within BPS Market Development

Join NelsonHall BPS Market Development Confidence Index:

Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.

For a sample report and details of how to join NelsonHall's BPS Market Development Confidence Index, please contact us

BPO Market Development Videos

John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market

What you get from this program

NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how BPO can be applied to your organization
  • Assess the scope of BPO that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your wider business
  • Identify the most appropriate vendors and understand their individual areas of activity
  • Learn from the experience of other organizations in your sector that have already outsourced business processes
  • Keep abreast of changing emphases within BPO.


It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the BPO marketplace, including contract awards and new service announcements
  • Support business plan development.

featured market analyses
in BPS Market Development:

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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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Market forecasts:

  • Global BPS Market Forecast: 2017 - 2021

    May 12, 2017 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
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  • Global BPS Market Forecast: 2016 - 2020 Version 1.1

    Jun 02, 2016 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39  [...]
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  • Global BPO Market Forecast: 2015 - 2019

    Nov 11, 2015 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
    view this reportdownload abstract
  • Global BPO Market Forecast: 2014 - 2018 Version 1.2

    Jun 06, 2014 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]
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