BPO Market Development Videos
John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market
BPS Market Development
Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.
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Contracts Database
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Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
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Confidence Index:
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NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within BPS Market Development
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Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.
For a sample report and details of how to join NelsonHall's BPS Market Development Confidence Index, please contact us
What you get from this program
NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how BPO can be applied to your organization
- Assess the scope of BPO that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your wider business
- Identify the most appropriate vendors and understand their individual areas of activity
- Learn from the experience of other organizations in your sector that have already outsourced business processes
- Keep abreast of changing emphases within BPO.
It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the BPO marketplace, including contract awards and new service announcements
- Support business plan development.
featured research
in BPS Market Development:
COVID-19 Recovery in the Electronics & High-Tech Sector
Aug 23, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on Electronics & High-Tech sector consists of 12-pages. The report focuses on COVID-19 recovery on Electronics & High-Tech sector globally. [...]view this reportdownload abstractCOVID-19 Recovery in the CPG Sector
Aug 20, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on CPG sector consists of 12-pages. The report focuses on COVID-19 recovery on CPG sector globally. [...]view this reportdownload abstractCOVID-19 Recovery in the Automotive Components Sector
Aug 19, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on Automotive components sector consists of 12-pages. The report focuses on COVID-19 recovery on Automotive components sector globally. [...]view this reportdownload abstractCOVID-19 Recovery in the Automotive Sector
Aug 19, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on Automotive sector consists of 12-pages. The report focuses on COVID-19 recovery on Automotive sector globally. [...]view this reportdownload abstractCOVID-19 Recovery in the Chemicals & Petroleum Products Sector
Aug 19, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on Chemicals & Petroleum Products sector consists of 12-pages. The report focuses on COVID-19 recovery on Chemicals & Petroleum Products sector globally. [...]view this reportdownload abstractOperational Transformation in the Healthcare Payer Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Payer Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare payer sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by he [...]view this reportdownload abstractOperational Transformation in the Healthcare Provider Sector: 2020
Jan 23, 2020 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare provider sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced [...]view this reportdownload abstractOperational Transformation in the Commercial Property & Casualty Insurance Sector: 2019
Dec 10, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Commercial Property & Casualty Insurance Sector: 2019” 43-page report is based on global interviewing of senior executives in the commercial property & casualty sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report anal [...]view this reportdownload abstractOperational Transformation in the Life, Annuities, & Pensions Sector: 2019
Nov 14, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Life, Annuities, & Pensions Sector: 2019” 43-page report is based on global interviewing of senior executives in the life, annuities, & pensions sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the princip [...]view this reportdownload abstractOperational Transformation in the Pharmaceuticals Sector: 2019
Nov 13, 2019 | Market Analysis by John Willmott
NelsonHall’s “Operational Transformation in the Pharmaceuticals Sector: 2019” 40-page report is based on global interviewing of senior executives in the pharmaceuticals sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by phar [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolMarket forecasts:
Global BPS Market Forecast: 2021 - 2025
May 26, 2021 | Market Forecast by Mike Smart
NelsonHall’s updated “BPS Market Forecast: 2021-2025” consists of 297 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractGlobal BPS Market Forecast: 2020 - 2024
Jul 18, 2020 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2020-2024” consists of 354 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractGlobal BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractGlobal BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]view this reportdownload abstractGlobal BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]view this reportdownload abstractGlobal BPO Market Forecast: 2014 - 2018 Version 1.2
Jun 06, 2014 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]view this reportdownload abstract
featured blog posts on
BPS Market Development:
-
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020, by John WillmottThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
-
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020, by John WillmottFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
-
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives
Nov 10, 2020, by John WillmottCapgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
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Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020, by Rachael StormonthInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
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Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
latest blog posts on
BPS Market Development:
-
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020, by John WillmottThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
-
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020, by John WillmottFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
-
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives
Nov 10, 2020, by John WillmottCapgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
-
Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020, by Rachael StormonthInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
-
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
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latest BPS Market Development tracking service articles
Fiserv Announces Technology Research and Development Center will be Built in New Jersey with Staffing of 2k Employees
Oct 29, 2021 | New Offerings by Andy Efstathiou
Accenture Awarded Cloud Migration Contract by Piraeus Bank
Oct 14, 2021 | Contracts by Rachael Stormonth
Hays Announces Q1 FY22 Trading Update: Net Fee Income Up 36% (Up 41% in CC)
Oct 14, 2021 | Financial Results by Nikki Edwards
Wipro Announces Q2 FY22 Revenues Up 29.5% (Up 28.8% in CC) to $2,580m
Oct 14, 2021 | Financial Results by Charlotte Carter
Wipro Awarded Managed Workplace Services Contract Renewal by ABB
Oct 14, 2021 | Contracts by Rachael Stormonth
Accenture Acquires Glamit to Expand Accenture Interactive's eCommerce Capabilities in Argentina
Oct 13, 2021 | Mergers and Acquisitions by Rachael Stormonth
Accenture Completes Acquisition of BENEXT
Oct 13, 2021 | Mergers and Acquisitions by Rachael Stormonth
Infosys Announces Q2 FY22 Revenues Up 20.7% (Up 19,4% in CC) to $3,998m
Oct 13, 2021 | Financial Results by Charlotte Carter
Accenture to Acquire BRIDGEi2i to Expand Offshore Capabilities of Accenture Applied Intelligence
Oct 12, 2021 | Mergers and Acquisitions by Rachael Stormonth
Sopra Steria Awarded Software Product Contract Renewal by NAVBLUE
Oct 11, 2021 | Contracts by Dominique Raviart