DEBUG: PAGE=domain, TITLE=BPS Market Development,ID=255,TEMPLATE=bpomarket
toggle expanded view

Search within: BPS Market Development:

action=something else...array(7) { ["program"]=> int(103) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(2) { ["post_url"]=> string(63) "/sourcing-expertise/bps-market-development/?avpage-views=search" ["program"]=> string(3) "103" }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

BPS Market Development

Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.

Subscribe to RSS feed

login here to get access:

has Database = t

Contracts Database

for BPS Market Development

Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = t -- IGNORED

Confidence Index:

for BPS Market Development

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within BPS Market Development

Join NelsonHall BPS Market Development Confidence Index:

Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.

For a sample report and details of how to join NelsonHall's BPS Market Development Confidence Index, please contact us

BPO Market Development Videos

John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market

What you get from this program

NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how BPO can be applied to your organization
  • Assess the scope of BPO that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your wider business
  • Identify the most appropriate vendors and understand their individual areas of activity
  • Learn from the experience of other organizations in your sector that have already outsourced business processes
  • Keep abreast of changing emphases within BPO.


It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the BPO marketplace, including contract awards and new service announcements
  • Support business plan development.

featured market analyses
in BPS Market Development:

browse all market analyses

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

access forecast tool

Market forecasts:

  • Global BPS Market Forecast: 2018 - 2022

    Jun 01, 2018 | Market Forecast by John Willmott

      NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service [...]
    view this reportdownload abstract
  • Global BPS Market Forecast: 2017 - 2021

    May 12, 2017 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
    view this reportdownload abstract
  • Global BPS Market Forecast: 2016 - 2020 Version 1.1

    Jun 02, 2016 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39  [...]
    view this reportdownload abstract
  • Global BPO Market Forecast: 2015 - 2019

    Nov 11, 2015 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
    view this reportdownload abstract
  • Global BPO Market Forecast: 2014 - 2018 Version 1.2

    Jun 06, 2014 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]
    view this reportdownload abstract
browse all forecasts

featured blog posts on
BPS Market Development:

  • BearingPoint Looks to Evolve Advisory Model Under New Managing Partner

    Dec 06, 2018, by Rachael Stormonth

      NelsonHall recently attended BearingPoint’s analyst event in Lisbon. As it starts its second decade with a new Managing Partner (Kiumars ‘Kiu’ Hamidian, only the second in the company’s history), the strategy that has served BearingPoint well in its first ten ye[...]

  • Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books

    Nov 30, 2018, by John Willmott

      In 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, fr[...]

  • Capgemini: “In Shape and On the Move”

    Nov 01, 2018, by Rachael Stormonth

      We have delayed the publication of this event note until after Capgemini’s Capital Markets Day this week, when Capgemini confirmed its mid-term ambitions of 5-7% organic growth and an operating margin of 12.5-13%. “In Shape and On the Move” were among the first fe[...]

  • Wipro Harmony Simplifies GBS Harmonization & Automation

    Oct 04, 2018, by John Willmott

      Wipro has a long history of building operations platforms in support of shared services and has been evolving its Base))) platform for 10 years. The platform started life as a business process management (i.e. workflow) platform and includes Base))) Core, a BPM platform in use within ~[...]

  • Genpact Acquires Barkawi Management Consultants, Targets 25%+ Growth in Supply Chain Management

    Aug 14, 2018, by John Willmott

      SCM is one of Genpact’s “invest-to-grow” service lines, where the company is looking to make disproportionate investments and scale up the business: in this case, to become one of the top two global supply chain transformation services vendors. In its “invest-to[...]

view all blog posts

latest blog posts on
BPS Market Development:

  • BearingPoint Looks to Evolve Advisory Model Under New Managing Partner

    Dec 06, 2018, by Rachael Stormonth

      NelsonHall recently attended BearingPoint’s analyst event in Lisbon. As it starts its second decade with a new Managing Partner (Kiumars ‘Kiu’ Hamidian, only the second in the company’s history), the strategy that has served BearingPoint well in its first ten ye[...]

  • Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books

    Nov 30, 2018, by John Willmott

      In 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, fr[...]

  • Capgemini: “In Shape and On the Move”

    Nov 01, 2018, by Rachael Stormonth

      We have delayed the publication of this event note until after Capgemini’s Capital Markets Day this week, when Capgemini confirmed its mid-term ambitions of 5-7% organic growth and an operating margin of 12.5-13%. “In Shape and On the Move” were among the first fe[...]

  • Wipro Harmony Simplifies GBS Harmonization & Automation

    Oct 04, 2018, by John Willmott

      Wipro has a long history of building operations platforms in support of shared services and has been evolving its Base))) platform for 10 years. The platform started life as a business process management (i.e. workflow) platform and includes Base))) Core, a BPM platform in use within ~[...]

  • Genpact Acquires Barkawi Management Consultants, Targets 25%+ Growth in Supply Chain Management

    Aug 14, 2018, by John Willmott

      SCM is one of Genpact’s “invest-to-grow” service lines, where the company is looking to make disproportionate investments and scale up the business: in this case, to become one of the top two global supply chain transformation services vendors. In its “invest-to[...]

view all blog posts

Subscribe here to receive
free blog alerts for this blog:





Fancy RSS ?

Want to receive notifications in your own RSS reader?
Just use the link below:

/sourcing-expertise/bps-market-development/?avpage-views=blogRSS

BPS Market Development twitter coverage:

Follow NelsonHall analysts to monitor ongoing developments in BPS Market Development

  

Latest tweets from our analysts:

meet & follow all our analysts
close