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BPS Market Development

Insightful analysis of BPS market developments. The BPS Market Development program provides an overview of BPS markets with a focus on market development and market forecasting by industry and service line. It provides timely identification of changes in market opportunity and service delivery mechanisms.

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Contracts Database

for BPS Market Development

Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

  • BPO Index - April 2015

    Apr 08, 2015 | Contract Analysis by John Willmott

    NelsonHall's "BPO Index - April 2015" report is one of a series of quarterly reports for tracking trends in the levels and nature of BPO contract activity. The analysis focuses on trends in BPO contract activity in Q1 2015 and over the past 12 months, and is global in scope. In addition to covering all geographies, the analysis covers all industry [...]
    view this reportdownload abstract
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Confidence Index:

for BPS Market Development

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within BPS Market Development

Join NelsonHall BPS Market Development Confidence Index:

Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.

For a sample report and details of how to join NelsonHall's BPS Market Development Confidence Index, please contact us

BPO Market Development Videos

John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market

What you get from this program

NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how BPO can be applied to your organization
  • Assess the scope of BPO that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your wider business
  • Identify the most appropriate vendors and understand their individual areas of activity
  • Learn from the experience of other organizations in your sector that have already outsourced business processes
  • Keep abreast of changing emphases within BPO.


It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the BPO marketplace, including contract awards and new service announcements
  • Support business plan development.

featured market analyses
in BPS Market Development:

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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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Market forecasts:

  • Global BPS Market Forecast: 2017 - 2021

    May 12, 2017 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geo [...]
    view this reportdownload abstract
  • Global BPS Market Forecast: 2016 - 2020 Version 1.1

    Jun 02, 2016 | Market Forecast by John Willmott

    NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39  [...]
    view this reportdownload abstract
  • Global BPO Market Forecast: 2015 - 2019

    Nov 11, 2015 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
    view this reportdownload abstract
  • Global BPO Market Forecast: 2014 - 2018 Version 1.2

    Jun 06, 2014 | Market Forecast by John Willmott

    NelsonHall's "BPO Market Forecast: 2014-2018" consists of 261 pages. The nature of the BPO market is increasingly being impacted by changes in the ways in which organizations address governance and management of processes, both internal and external, and by the increasing maturity of BPO delivery. Essentially both internal service delivery within o [...]
    view this reportdownload abstract
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featured blog posts on
BPS Market Development:

  • WNS: Thriving in a Climate of Industry Disruption

    Jun 30, 2017, by John Willmott

      NelsonHall recently attended WNS analyst/adviser events in New York and the U.K., where the theme was “NEXT”, with the sub-text of assisting organizations in “thriving in a state of constant disruption”. While the trend to digitalization of business processes[...]

  • Genpact Cora: A Unifying Framework to Accelerate Industrialization of New Digital Process Models

    Jun 30, 2017, by John Willmott

      Many of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are eme[...]

  • My BIG Opportunity to Help Sourcing Buyers

    Jun 27, 2017, by Vicki Jenkins

      I am excited to be embarking on a new role at NelsonHall, having enjoyed serving as a Customer Management Services industry analyst for almost five years. As the new advisor for NelsonHall’s Buyer Intelligence Group (BIG), I get the opportunity to work more closely with our buy-s[...]

  • NelsonHall Takes Transformational Approach to the Role of the CFO

    Apr 01, 2017, by Nikki Edwards

    The nature of finance & accounting is changing rapidly with the advent of new technologies. RPA has already shown its potential to reduce transactional F&A costs by 20% while improving quality of service and the application of cognitive technologies over the next few years will multiply this[...]

  • BearingPoint: Innovating and Partnering to Reach €1bn Revenue

    Mar 17, 2017, by Mike Smart

    NelsonHall recently attended BearingPoint’s 2017 analyst summit in Le Village by CA, Paris. A key takeaway from the event was BearingPoint’s ability to partner with its clients and its partner network to drive innovation. Innovation Hubs Crédit Agricole, one of its largest c[...]

view all blog posts

latest blog posts on
BPS Market Development:

  • WNS: Thriving in a Climate of Industry Disruption

    Jun 30, 2017, by John Willmott

      NelsonHall recently attended WNS analyst/adviser events in New York and the U.K., where the theme was “NEXT”, with the sub-text of assisting organizations in “thriving in a state of constant disruption”. While the trend to digitalization of business processes[...]

  • Genpact Cora: A Unifying Framework to Accelerate Industrialization of New Digital Process Models

    Jun 30, 2017, by John Willmott

      Many of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are eme[...]

  • My BIG Opportunity to Help Sourcing Buyers

    Jun 27, 2017, by Vicki Jenkins

      I am excited to be embarking on a new role at NelsonHall, having enjoyed serving as a Customer Management Services industry analyst for almost five years. As the new advisor for NelsonHall’s Buyer Intelligence Group (BIG), I get the opportunity to work more closely with our buy-s[...]

  • Immediate Takeaways from Infosys Confluence 2017 (vlog)

    May 30, 2017, by Rachael Stormonth

     In this video,Rachael Stormonth, NelsonHall’s EVP Research, reports from the Infosys Confluence 2017 event in SanFrancisco.  [...]

  • NelsonHall Takes Transformational Approach to the Role of the CFO

    Apr 01, 2017, by Nikki Edwards

    The nature of finance & accounting is changing rapidly with the advent of new technologies. RPA has already shown its potential to reduce transactional F&A costs by 20% while improving quality of service and the application of cognitive technologies over the next few years will multiply this[...]

view all blog posts

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