BPO Market Development Videos
John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.
Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
These documents are available to logged in clients that have purchased access to this program.
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within BPS Market Development
Every quarter NelsonHall publishes the NelsonHall BPS Market Development Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global BPS Market Development market.
For a sample report and details of how to join NelsonHall's BPS Market Development Confidence Index, please contact us
John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market
NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:
It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:
Jan 23, 2020 | Market Analysis by John Willmott
Jan 23, 2020 | Market Analysis by John Willmott
Dec 10, 2019 | Market Analysis by John Willmott
Nov 14, 2019 | Market Analysis by John Willmott
Nov 13, 2019 | Market Analysis by John Willmott
Nov 12, 2019 | Market Analysis by John Willmott
Nov 12, 2019 | Market Analysis by John Willmott
Oct 29, 2019 | Market Analysis by John Willmott
Oct 21, 2019 | Market Analysis by John Willmott
Dec 21, 2017 | Market Analysis by John Willmott
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolJul 18, 2020 | Market Forecast by John Willmott
Jun 01, 2018 | Market Forecast by John Willmott
May 12, 2017 | Market Forecast by John Willmott
Jun 02, 2016 | Market Forecast by John Willmott
Nov 11, 2015 | Market Forecast by John Willmott
Jun 06, 2014 | Market Forecast by John Willmott
The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
For some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
Infosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
Read Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
For some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
Infosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
Read Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
Follow NelsonHall analysts to monitor ongoing developments in BPS Market Development
Mar 25, 2021 | New Partnerships by John Laherty
Mar 17, 2021 | New Partnerships by Dominique Raviart
Mar 03, 2021 | Mergers and Acquisitions by Rachael Stormonth
Mar 01, 2021 | Mergers and Acquisitions by Rachael Stormonth
Mar 01, 2021 | Mergers and Acquisitions by Rachael Stormonth
Mar 01, 2021 | Mergers and Acquisitions by Rachael Stormonth
Feb 26, 2021 | Financial Results by Dominique Raviart
Feb 26, 2021 | Financial Results by Charlotte Carter
Feb 25, 2021 | Financial Results by Nikki Edwards
Feb 25, 2021 | New Partnerships by Dominique Raviart