Customer Perspectives
published on Apr 01, 2024
Report Overview:
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the benefits administration market as well as the requirements and experiences of their peers.
Key Findings & Highlights:
NelsonHall’s Next Generation Benefits Administration report focuses on how modern benefits administration platforms and providers are supporting the everevolving workplace and incorporating next-generation technology solutions to rethink HR processes and reimagine the employee experience. Over the last few years, benefit personalization and optimization have become critical success factors to differentiate benefit offerings and attract talent. This major NelsonHall study is essential reading for buyers of HR and benefits services to help them differentiate offerings across providers and select services and platforms most relevant to their needs. Our analysis details what can be achieved by leveraging the latest solutions, including offerings as they relate to:
- Hyper-personalization with recommendations based on personal circumstances
- Decision tools and support for benefit selections for participants and plan managers
- Benefit plan governance and optimization
- A holistic approach to retirement, health, and wealth
- A modern platform with consumer-grade user experience leveraging marketplaces and/or curated plans.
