Key Findings & Highlights:

NelsonHall’s Property & Casualty Operations Transformation project will help create greater market awareness of the ability of P&C operations transformation BPS service providers to use new technologies such as analytics and AI to transform their P&C operating models to achieve increased conversion rates and reduce fraud levels and operational costs. It will help buyers of P&C operations services to differentiate offerings across providers and select services most relevant to their needs.

This major NelsonHall study is essential reading for COOs within major property and casualty firms, with our in-depth analysis informing them of what they can achieve now and what they can expect to achieve over the next few years.

For buyers of P&C operations transformation and BPS services, the project will identify:

• The operational issues and requirements of their peers and how this demand profile is changing
• How vendors are addressing buyer requirements with their current offerings
• The range of benefits being achieved by their peers with case study examples
• How vendor capability and the art of possible are evolving, and what to look for in a next-generation service
• Individual vendor strengths and capabilities
• The success factors to look for when selecting a potential vendor partner.