Vendor Analysis
published on Sep 20, 2024
Report Overview:
This NelsonHall assessment analyzes Konecta's offerings and capabilities in CX Services in High Tech and Automotive
Who is this Report for:
NelsonHall’s CX Services in High Tech and Automotive profile on Konecta Group is a comprehensive assessment of Konecta’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Konecta’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Konecta is positioned as an operational excellence provider with local expertise in its core markets, focusing on delivery for multinational brands across markets by flexible tailoring solutions to client needs. In the high tech and automotive sectors, Konecta aims to enhance CX services in the next 12 months by focusing on disintermediation. A target process is consultative selling, which starts online in virtual showrooms and is completed after a contextual handover to a sales representative. The objective is to establish direct connections with consumers by eliminating traditional intermediaries.
Outsourcing clients looking for a CX services vendor with mature automotive sector offerings such as advanced digital customer journey support with live implementations of virtual showrooms and a strong sector client portfolio, should especially consider this profile on Konecta.
