Vendor Analysis
published on Sep 14, 2013
Report Overview:
Huntswood is a U.K. headquartered business process outsourcing (BPO) organization, offering BPO and consulting services across a number of industries.
Who is this Report for:
NelsonHall's Retail Banking BPO Vendor Assessment for Huntswood is a comprehensive assessment of Huntswood' retail banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
NelsonHall's Retail Banking BPO Vendor Assessment for Huntswood is a comprehensive assessment of Huntswood' retail banking BPO (RB BPO) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for RB BPO RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
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Huntswood is a private, U.K.-based business services vendor established in 1996 and headquartered in Reading, Berkshire. The company was primarily founded as a recruiting firm and evolved to help clients manage complex short-term projects.
Huntswood has three lines of business:
- Managed client services: supports clients requiring skilled contractors to manage projects involving customers (e.g. complaints, compliance issues and sales campaigns)
- Advisory services: advisory services on retail conduct risk management and compliance. Advisory services also provides people, learning and development for client employees (and internally for Huntswood employees)
- Recruitment: recruiting temporary managers for clients for a specific period of time
Huntswood delivers services from three venues:
- Reading delivery center
- Scotland center
- On client site
The ability to address scaling challenges will provide Huntswood an opportunity to take on a challenge that banks, who generally want to manage a long-term workforce, will not want to make. However, Huntswood will still find its profits are volatile on a quarterly and annual basis.
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