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Report information:

Transcom - CMS in Retail Banking

Vendor Analysis

by NelsonHall Analyst

published on Feb 10, 2014

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Report Overview:

Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center services, Transcom offers credit management services.

Who is this Report for:

NelsonHall's CMS in retail banking industry sector profile on Transcom is a comprehensive assessment of Transcom's retail banking sector customer management services (CMS) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail banking sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Transcom's retail banking sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's retail banking sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's retail banking sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for retail banking sector clients.




Key Findings & Highlights:

The majority of Transcom's CMS retail banking clients are based in Spain.

The company provides customer management services in support of a range of banking products including:

  • Collections
  • Credit cards.

Transcom has delivery centers supporting its retail banking customers in Spain/Portugal, Italy and the Czech Republic.

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