Vendor Analysis
published on Nov 06, 2014
Report Overview:
HGS, founded in 2000 and headquartered in Bangalore, India, is a provider of customer management and BPO services ranging from discrete functional tasks within particular industries to end-to-end, multi-channel BPO services.
Who is this Report for:
NelsonHall's Healthcare and Insurance Vendor Assessment of HGS is a comprehensive assessment of HGS' healthcare provider BPO offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of healthcare provider BPO services and identifying vendor suitability for healthcare provider RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the healthcare sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of HGS' healthcare provider BPO capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization, including delivery locations.
Key Findings & Highlights:
HGS' provider practice currently offers and supports revenue cycle management (RCM) engagements, particularly in support of governmental and commercial claims resolution. Its healthcare provider practice has approximately 450 full-time employees (FTEs) in the U.S., India and the Philippines.
HGS operates many onshore delivery locations, particularly in the U.S., U.K. and Canada; this enables it to respond directly and comprehensively to clients in these areas. In North America, for example, it has 19 centers and approximately 5,900 employees.
