Vendor Analysis
published on Jan 30, 2015
Report Overview:
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation. Concentrix is headquartered in Fremont, California and began operations in 1984.
Who is this Report for:
NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Concentrix is a comprehensive assessment of Concentrix's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.
Key Findings & Highlights:
Concentrix has operations in 25 countries, and has ~54k employees supporting clients in ~40 languages throughout ~70 locations. Concentrix provides technical support, customer care, sales and marketing and back office support. It supports clients in the following industries: automotive, banking/financial services, government/public sector, healthcare/ pharmaceutical, insurance, communications/media, retail/e-commerce, consumer electronics, technology, and travel/transportation/tourism.
Concentrix has grown through acquisitions over the years. A detailed list of acquisitions is listed in this profile.
Concentrix has delivery centers in support of its telecommunications/ cable/satellite clients in India, the Philippines, Americas, and EMEA.
