Vendor Analysis
published on Jul 08, 2015
Report Overview:
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries.
Who is this Report for:
NelsonHall's CMS in healthcare industry sector profile on Sitel is a comprehensive assessment of Sitel's healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Sitel's healthcare sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's CMS healthcare sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's healthcare sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for CMS healthcare sector clients.
Key Findings & Highlights:
The majority of Sitel's healthcare BPO clients are based in the U.S. though the company also has a healthcare provider client in Europe. The company provides a range of offerings to the U.S. healthcare payer sector including:
- Enrollment services and member care
- Back office processing including payment and rebate processing.
Sitel has delivery centers in support of its healthcare clients in the U.S. and the Philippines.
