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Report information:

WNS - Customer Management Services

Vendor Analysis

by Ivan Kotzev

published on May 20, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes WNS’ offerings and capabilities in customer management services

Who is this Report for:

NelsonHall’s Customer Management Services (CMS) profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

  

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS’ CMS offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations.

 

Key Findings & Highlights:

WNS (Holdings) Limited (WNS) is a public business process management company headquartered in Mumbai, India. WNS was founded as a British Airways captive in 1996 and listed on the New York Stock Exchange in 2006. 

WNS offers customer management services, HRO, F&A, analytics, procurement, and legal services. WNS has ~30k employees, across 39 locations in ten countries, supporting 30 languages. 

It offers customer management services in:

  • Customer care 
  • Sales
  • Technical support
  • Collections
  • Analytics. 

 

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