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Report information:

CSS Corp - Transforming CMS Through Analytics

Vendor Analysis

by Ivan Kotzev

published on Sep 19, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes CSS Corp's offerings and capabilities in transforming CMS through analytics.

Who is this Report for:

NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of CSS Corp’s CMS analytics offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

CSS Corp offers analytics as embedded services as part of its CMS offerings, primarily through its proprietary suite of platforms for multi- channel, analytics-as-a-service, and automation platforms. 

CSS Corp offers analytics in customer management services in:

  • Data management 
  • Analytics
  • Resource optimization
  • Predictive and prescriptive analytics
  • Consulting and CX analytics. 

 

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