Vendor Analysis
published on Apr 27, 2017
Report Overview:
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in the property and casualty BPS sector.
Who is this Report for:
NelsonHall’s property and casualty BPS profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Property and casualty BPS services and identifying vendor suitability for Property and casualty BPS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact’s property and casualty BPS offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Genpact has been providing P&C BPS insurance services for the past 18 years. Its origins as a GE captive helped Genpact to win some of its initial P&C BPO engagements, allowing it to provide high-end services from an early stage. Genpact provides BPS services in support of the following policy lines:
- Personal: auto/motor, property, landlord, travel, boat
- Commercial: auto/motor, property, worker's comp, general liability, inland marine, marine, accident and health, and surety bonds
- Specialty: large property (rail, energy, utility), professional liability (D&O, E&O), excess and surplus casualty, construction, crisis management, environmental, political risk, aviation, and cyber risk.
Genpact is leveraging its large F&A practice to cross-sell industry-specific BPS services and offer insurers services in support of analytics, new business and underwriting, policy administration, and renewals and claims management.
