Vendor Analysis
published on Jun 15, 2017
Report Overview:
This NelsonHall vendor assessment analyzes Intelenet's offerings and capabilities in Multi-channel CMS.
Who is this Report for:
NelsonHall’s Multi-channel Customer Management Services (CMS): Delivering Digital Customer Experience profile on Intelenet is a comprehensive assessment of Intelenet’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Intelenet’s CMS multi-channel offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Intelenet Global Services (Intelenet) is a private company, founded in 2001 and headquartered in Mumbai.
Intelenet employs ~55k staff across 70 delivery centers in eight countries, supporting ~105 CMS clients in 50 languages. It provides CMS, F&A, knowledge services, and technology services such as infrastructure management.
Intelenet supports voice and digital channels with a focus on text based channels, and has developed a suite of proprietary tools for multi-channel delivery.
