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  • TELUS Digital: Driving GenAI Adoption with Fuel iX

    May 27, 2025, by Ivan Kotzev

      At the beginning of May, TELUS Digital officially rolled out its Fuel iX Agent Trainer tool across its 64 global delivery centers and digital studios. NelsonHall spoke with the Fuel iX team to learn about the latest deployments of the enterprise GenAI engine, the target business cases, and the next apps on the development roadmap. AI platform for connecting infrastructure with LLM[...]

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  • CX Services M&A Activity Hots Up: Why Telus International is Acquiring CCC for €915m

    Dec 10, 2019, by Ivan Kotzev

      Telus International announced last week the acquisition of Competence Call Center (CCC) for ~€915m. The deal marks the biggest M&A in front-office BPO (CX Services) for 2019. It is also one of several investments in the DACH region and part of a global trend for market share acquisitions. CCC gives Telus International scale for DACH markets CCC is a private CX services[...]

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