latest market analysis
in Mortgage & Loan:
Transforming Mortgage & Loan Services
Sep 02, 2022 | Market Analysis by Andy Efstathiou
Andy Efstathiou briefly introduces his 2022 global market analysis report on 'Transforming Mortgage & Loan Services'. The full report consists of 111 pages. [...]view this reportdownload abstract
NEAT analysis:
Mortgage & Loan Services 2022
Published on: August 9, 2022 by Andy EfstathiouLatest Mortgage & Loan Client Perspective
Next Generation Mortgage and Loans 2018
Oct 04, 2018 | Customer Perspectives by Andy Efstathiou
NelsonHall's client perspective of Next Generation Mortgage and Loans 2018 consists of 36 pages. [...]view this reportdownload abstract
Latest Mortgage & Loan Market Forecast
Global Banking BPS Market Forecast: 2015 - 2019
Nov 27, 2015 | Market Forecast by Andy Efstathiou
NelsonHall's "Global Banking BPS Market Forecast: 2015-2019" consists of 83 pages. It is a comprehensive forecast of the industry-specific banking BPS market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combinati [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolfeatured blog posts on
Mortgage & Loan:
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Data Management & Operational Agility Key to Mortgage & Loan Industry Transformation
Oct 10, 2022, by Andy EfstathiouIn NelsonHall’s recently published market assessment, Transforming Mortgage and Loan Services, we found that lenders are changing their approach to mortgage and loan operations from a focus on BPS and integration services to a focus on cloud migration and data management services[...]
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Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020, by Andy EfstathiouNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
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How NS&I Transformed its Digital Banking Customer Experience
Nov 24, 2017, by Andy EfstathiouNelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]
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Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
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Gen 2.0 Customer Analytics in Banking: IBM Operationalizes its Capabilities
Sep 23, 2016, by Andy EfstathiouNelsonHall attended the IBM Forum for Financial Services event in New York this past week, which focused on how bank customers are using IBM’s cognitive offerings. IBM has been investing heavily in services and technologies to enable deeper insight into financial institutions’ custom[...]
latest blog posts on
Mortgage & Loan:
-
Data Management & Operational Agility Key to Mortgage & Loan Industry Transformation
Oct 10, 2022, by Andy EfstathiouIn NelsonHall’s recently published market assessment, Transforming Mortgage and Loan Services, we found that lenders are changing their approach to mortgage and loan operations from a focus on BPS and integration services to a focus on cloud migration and data management services[...]
-
Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020, by Andy EfstathiouNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
-
How NS&I Transformed its Digital Banking Customer Experience
Nov 24, 2017, by Andy EfstathiouNelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]
-
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
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HCL Acquires UFS’ Mortgage BPS Business to Build As-A-Service Consumer Loan Business in U.S.
Jun 19, 2017, by Andy EfstathiouAs discussed in my blog of April 12, 2017, the mortgage processing industry in the U.S. is challenged to remain profitable because, from 2012 to 2016, loans outstanding grew 1.8% per year, while processing costs grew at 7.3% per year. This is leading to industry consolidation and opera[...]
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