latest market analysis
in Mortgage & Loan:
Managed Services: Transforming the Financial Services Industry
Oct 30, 2020 | Market Analysis by Andy Efstathiou
NelsonHall's market analysis 'Managed Services: Transforming the Financial Services Industry' consists of 90 pages. [...]view this reportdownload abstract
NEAT analysis:
Mortgage & Loan Services 2020
Published on: June 25, 2020 by Andy EfstathiouLatest Mortgage & Loan Client Perspective
Next Generation Mortgage and Loans 2018
Oct 04, 2018 | Customer Perspectives by Andy Efstathiou
NelsonHall's client perspective of Next Generation Mortgage and Loans 2018 consists of 36 pages. [...]view this reportdownload abstract
Latest Mortgage & Loan Market Forecast
Global Banking BPS Market Forecast: 2015 - 2019
Nov 27, 2015 | Market Forecast by Andy Efstathiou
NelsonHall's "Global Banking BPS Market Forecast: 2015-2019" consists of 83 pages. It is a comprehensive forecast of the industry-specific banking BPS market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combinati [...]view this reportdownload abstract
NelsonHall's Self-Service Forecast Tool
This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.
access forecast toolfeatured blog posts on
Mortgage & Loan:
-
Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020, by Andy EfstathiouNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
-
How NS&I Transformed its Digital Banking Customer Experience
Nov 24, 2017, by Andy EfstathiouNelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]
-
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
-
Gen 2.0 Customer Analytics in Banking: IBM Operationalizes its Capabilities
Sep 23, 2016, by Andy EfstathiouNelsonHall attended the IBM Forum for Financial Services event in New York this past week, which focused on how bank customers are using IBM’s cognitive offerings. IBM has been investing heavily in services and technologies to enable deeper insight into financial institutions’ custom[...]
-
How Retail Banks Prioritize Business Processes for Outsourcing
Mar 30, 2016, by Andy EfstathiouIn the retail banking BPS market assessment I am currently undertaking, several key trends are emerging regarding which processes are being outsourced and why. Banks do not outsource all processes at once, and selecting the highest priority processes to outsource can be reduced to an analysis of two[...]
latest blog posts on
Mortgage & Loan:
-
Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020, by Andy EfstathiouNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
-
How NS&I Transformed its Digital Banking Customer Experience
Nov 24, 2017, by Andy EfstathiouNelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]
-
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
-
HCL Acquires UFS’ Mortgage BPS Business to Build As-A-Service Consumer Loan Business in U.S.
Jun 19, 2017, by Andy EfstathiouAs discussed in my blog of April 12, 2017, the mortgage processing industry in the U.S. is challenged to remain profitable because, from 2012 to 2016, loans outstanding grew 1.8% per year, while processing costs grew at 7.3% per year. This is leading to industry consolidation and opera[...]
-
WNS’ Banking BPS Strategy Focused on FinTech Service Enablement for U.S. Regional Banks
Apr 21, 2017, by Andy EfstathiouNelsonHall attended the WNS analyst conference in New York last week for a business update and to hear about their current initiatives. Here I take a quick look at WNS’ banking industry business specifically, and at how it is focused on applying FinTech to BPS delivery to support[...]
Subscribe here to receive
free blog alerts for this blog:
Mortgage & Loan twitter coverage:
Follow NelsonHall analysts to monitor ongoing developments in Mortgage & Loan
latest Mortgage & Loan tracking service articles
Black Knight Awarded Mortgage Servicing Solution Contract by Guardian Mortgage
Jan 21, 2021 | Contracts by Andy Efstathiou
Black Knight Launches New Mortgage Broker Loan Platform to Improve Best Execution Search and Execution
Jan 19, 2021 | New Offerings by Andy Efstathiou
BNY Mellon Awarded Data Management Solution Contract By Janus Henderson
Jan 19, 2021 | Contracts by Andy Efstathiou
Worldline Partners with Gold Global to Launch a Physical Gold Purchasing Solution
Jan 19, 2021 | New Partnerships by Andy Efstathiou
Mastercard Awarded Card Payments Processing Contract by GM and Goldman Sachs for new Co-Branded Loyalty Card
Jan 15, 2021 | Contracts by Andy Efstathiou
Black Knight Launches New Correspondent Loan Platform to Improve User Experience and Enable Cloud Delivery
Jan 14, 2021 | New Offerings by Andy Efstathiou
Worldline Launches China All-In-One solution to Enable Customers to Enter the Chinese eCommerce market with Access to Multiple Payment Services from one Application
Jan 14, 2021 | New Offerings by Andy Efstathiou
BNY Mellon and Amundi Partner to Integrate Solutions which Manage Data and Portfolio Management
Jan 13, 2021 | New Partnerships by Andy Efstathiou
Broadridge Partners with Fligoo to Develop Proprietary Predictive Analytics Software Products for the Wealth Management Industry
Jan 13, 2021 | New Partnerships by Andy Efstathiou
State Street Launches Onshore Brazilian Real Trading Operations to expand its Emerging Markets Foreign Exchange Services to Investors
Jan 13, 2021 | New Offerings by Andy Efstathiou