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  • Our Team

    Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

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Company Overview

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in IT and business services.

Our IT services (ITS) research helps organizations understand, adopt, and optimize adaptive approaches to IT services that underpin and enable digital transformation within the enterprise. And our business process services (BPS) research helps organizations understand, adopt, and optimize the next generation of digital models for business processes.

Founded in 1998, and with analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies.

NelsonHall's research is based on rigorous, all-original research, and is widely respected for the quality, depth and insight of its analysis. We work closely with our clients to create a value-based relationship founded on our unrivalled knowledge of ITS and BPS markets, acting as a trusted advisor, providing answers, and making business sense of the complexity and challenges faced by both service buyers and service providers across global services markets.

Decision-making Based on Evidence

We take your investment with us seriously. We know that the stakeholders within your organization expect to see a return on their investments and be able to see a tangible benefit. As the information community strives to produce more and more "thought pieces", NelsonHall believes in detailed research into the areas that matter to our clients.

More information should equate to less risk, but if this information is not derived from evidence, then the business decisions reached cannot be accurate. Our methodology does not allow for just a few interviews with vendors to be considered as objective research. In fact, we average over 50 in-depth interviews within each of our market analysis studies, and the NelsonHall approach ensures that each interview is grounded in the reality of existing capability rather than in blue-sky wishful thinking.

This is the type of information that narrows the risk of decision-making in a complex sourcing environment. For example, we aim to help buy-side organizations achieve improved return on investment from their sourcing strategies and engagements by assisting them to:

  • Unravel market complexity
  • Develop sourcing strategies based on industry reality
  • Develop business cases
  • Generate robust service provider shortlists.

Unrivalled BPS & ITS Expertise

NelsonHall's key focus areas, where we offer the most insightful evidence-based research and analysis services, are :

Within each of these focus areas we provide in-depth analyses for each of the major processes and sub-processes witin the domain

Acting as Trusted Advisors

It is important to us that we give our clients the best advice available at all times, and we aim to work closely as trusted advisors with our clients. Our partnership philosophy is based on the following principles:

  • We will make our best analysts and advisors directly visible to our clients and encourage them to work closely with their clients
  • Our directors will remain engaged in analysis and advisory activities, will be directly involved in supporting all our clients, and will maintain a client-facing perspective
  • Respect for client organizations. We will use our best endeavors to give an objective view of vendor capability and let our buy-side clients make up their own minds based on the facts. Unlike some analyst organizations, we are not interested in "cheap headlines" based on "kicking a supplier when they are down". Nor just saying that the biggest vendor is always the best
  • All our advice and opinion must be evidence-based, which ensures our impartiality and avoids conflicts of interest
  • Our analyst access is unmetered. While we have to charge for consultancy projects that run into a number of days' work, we will not charge for queries that can be readily handled without additional, significant work.