The importance of understanding the dynamics of the market was recently underlined in a study conducted by NelsonHall on behalf of the NOA which showed that no action is taken in 30% of sourcing evaluations. The agreement with NelsonHall will benefit buy-side members of the NOA immediately by enabling sourcing executives to undertake up-front screening and knowledge gathering exercises.
NelsonHall will help NOA members' buy-side sourcing executives understand the key dynamics of each BPO market and its relevance to their own company, before they commit to the major expense of a sourcing engagement. This includes a fuller comprehension of the dominant patterns of service delivery for the service categories under consideration and the implications for investment in existing shared service centers. NOA members will be better able to gauge the realistic level of benefits achievable and how these are achieved, together with the potential risks to avoid.
NelsonHall can provide NOA buy-side members with easy access to its experts and subscription programs on preferential terms. For more information on NelsonHall's relationship with the NOA and the services available to NOA members, please contact:
Paul Connolly at [email protected]
or call on +44 (0)7768 803 315.