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Meet the NelsonHall Team

Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

Our Analysts

  • John Willmott

    John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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  • Rachael Stormonth

    Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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  • Amy L. Gurchensky

    Amy is a Senior Analyst at NelsonHall, with shared responsibility for HR Services research globally. Amy covers HR Services research in the areas of Benefits Administration, Learning Services, and Multi-process HR Services.

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  • Andy Efstathiou

    Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

    • Retail and Commercial Banking BPS
    • Capital Markets BPS
    • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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  • Charlotte Carter

    Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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  • David Lees

    David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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  • David McIntire

    David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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  • Dominique Raviart

    Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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  • Gary Bragar

    Gary is the HR Services Research Director at NelsonHall, where he has global responsibility for HR Services programs.

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  • Ivan Kotzev

    Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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  • John Laherty

    John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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  • Mike Smart

    Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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  • Nikki Edwards

    Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HR Services research globally. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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  • Pete A. Tiliakos

    Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally. Pete covers HR Services research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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  • Vicki Jenkins

    Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

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  • Suri Nair

    Surendra (Suri) is a Principal Analyst responsible for NelsonHall's Healthcare & Insurance BPS research program, covering:

    • Life & annuities BPS
    • Property & casualty BPS
    • Healthcare payer and provider BPS.

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  • Janet Irwin

    Janet is a Senior Analyst responsible for NelsonHall's Finance & Accounting (F&A), Procurement, and Supply Chain Services research.

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  • David Mayer

    Dave Mayer is a Senior Analyst responsible for NelsonHall's RPA & Cognitive Services research program, covering the areas of robotic process automation (RPA), artificial intelligence, cognitive business, and machine learning.

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Meet our Team

  • Guy Saunders

    Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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  • Simon Rodd

    Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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  • Chris Black

    Chris is a Client Director responsible for business development and managing commercial relationships around the world.

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  • Paul Connolly

    Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

    His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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  • Alison Heatherington

    Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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  • Daniel Griffin

    Dan is NelsonHall's marketing manager, responsible for developing and executing NelsonHall's marketing strategy and client engagement programs.

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