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Meet the NelsonHall Team

Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

Our Analysts

  • John Willmott

    John is CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).

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  • Rachael Stormonth

    Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for multiple programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker.

    Rachael is also sought after by clients for a variety of custom research and advisory engagements, including one-on-one advisory sessions with C-level executives in the leading IT services companies.

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  • Amy L. Gurchensky

    Amy is a Senior Analyst at NelsonHall, working as part of the global HRO research team. In this key role, Amy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across HRO service lines.

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  • Andy Efstathiou

    Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

    • Retail and Commercial Banking BPS
    • Capital Markets BPS
    • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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  • Charlotte Carter

    Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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  • David Lees

    David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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  • David McIntire

    David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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  • Dominique Raviart

    Dominique Raviart is the IT Services Research Director at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for IT Services research programs.

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  • Gary Bragar

    Gary is the HR Outsourcing Research Director at NelsonHall, the leading BPO research and analysis firm, where he has global responsibility for HRO programs.

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  • Ivan Kotzev

    Ivan is a Customer Management Services (CMS) analyst with NelsonHall, sharing global responsibility for CMS research and client support.

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  • John Laherty

    John is a Senior Research Analyst with a special focus on NelsonHall's Key Vendor Assessments, working alongside Rachael Stormonth.

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  • Mike Smart

    Mike is a Research Analyst at NelsonHall, and a member of the global IT Services research team.

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  • Nikki Edwards

    Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki is responsible for HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Program (MSP), and Payroll Outsourcing.

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  • Panos Filippidis

    Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

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  • Pete A. Tiliakos

    Pete is a Principal Analyst at NelsonHall, with shared responsibility for HRO research globally. Pete is responsible for HRO research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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  • Vicki Jenkins

    Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

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Meet our Team

  • Guy Saunders

    Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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  • Simon Rodd

    Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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  • Paul Connolly

    Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

    His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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  • Alison Heatherington

    Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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