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  • Our Team

    Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

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Meet the NelsonHall Team

Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

Our Analysts

  • John Willmott

    John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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  • Rachael Stormonth

    Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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  • Andy Efstathiou

    Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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  • Brandon Mercado

    Brandon is a Market Analyst responsible for NelsonHall's global Healthcare & Insurance BPS research.

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  • DeeAnna Warrington

    DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.

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  • Dominique Raviart

    Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

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  • Elizabeth Rennie

    Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

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  • Eric Levine

    Eric joined NelsonHall's global IT Services research team in January 2022. He has responsibility for NelsonHall's IT Services research in the areas of cloud migration, SaaS application services, and 5G.

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  • Gary Bragar

    Gary is the HR Services Research Director at NelsonHall.

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  • Ivan Kotzev

    Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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  • Jeanine Crane-Thompson

    Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.

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  • John Laherty

    John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

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  • Kishore Gorti

    Kishore is a Principal Analyst and a member of NelsonHall's IT Services research team along with Dominique Raviart, John Laherty, Eric Levine, and Mike Smart.

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  • Mike Smart

    Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

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  • Nikki Edwards

    Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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  • Aaron Triplett

    Aaron is a market forecast and data analyst.

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Meet our Team

  • Guy Saunders

    Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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  • Surekha Grandhi

    Surekha is NelsonHall's Customer Success Director.

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  • Paul Connolly

    Paul is Communications Director, responsible for marketing communications and sales enablement, overseeing NelsonHall's NEAT vendor evaluation projects, and editing and publishing the NelsonHall blog. He is also responsible for overseeing client contractual, compliance, and policy matters. His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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  • Karl Read

    Karl is an Editor/Publisher.

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