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CX Operations Transformation
Mar 29, 2022 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Operations Transformation consists of 92 pages. [...]view this reportdownload abstract
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CX Operations Transformation 2022
Published on: February 10, 2022 by Ivan KotzevLatest CX Services Transformation Market Forecast
Global CMS Market Forecast: 2015 - 2019
Nov 27, 2015 | Market Forecast by Vicki Jenkins
NelsonHall's "Global Customer Management Services Market Forecast: 2015-2019" consists of 64 pages. It is a comprehensive forecast of the customer management services (CMS) market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their need [...]view this reportdownload abstract
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CX Services Transformation:
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CX Technology the Growth Engine for TTEC EMEA: Q&A with Alistair Niederer
Feb 18, 2022, by Ivan KotzevOver the last several years, TTEC has been actively investing in EMEA and looking to bring its technology development and CX transformation services to the region. I spoke with Alistair Niederer, Senior VP, Head of Europe, Middle East & Africa, about the company's growth plans,[...]
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Concentrix Acquires PK to Enhance IT-CX Intersection Play
Nov 24, 2021, by Ivan KotzevThis week, Concentrix announced its agreement to acquire PK, a U.S. CX design engineering firm, for ~$1.6bn from PE Carlyle Group. PK will add significant scale and IT capabilities in CX transformation and will enhance Concentrix’s play in the fast-growing intersection of cloud t[...]
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Tech Mahindra Orchestrating CX Transformation: Interview with Birendra Sen
Sep 16, 2021, by Ivan KotzevEarlier this summer, I spoke with Birendra Sen, Business Leader, Tech Mahindra Business Process Services, on the building blocks of customer experience transformation and lessons from the pandemic. What are the main customer experience objectives for companies in 2021 and 2022? B[...]
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Will the CX Services Boom Last?
May 24, 2021, by Ivan KotzevWhile the CX services industry is anxiously following the situation in India and its surge of COVID-19 cases, the start of 2021 mainly brought positive news. In this blog, I look at the strong performance across the industry and the extent to which the current growth is sustainable. [...]
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Shifts in Mobility are Reshaping CX: CSS Corp’s SMART Mobility Practice
May 12, 2021, by Ivan Kotzev2020 further accelerated transformative trends in the mobility space. Changes include electric vehicle adoption and the shift to mobility as a service and mobility on demand. Auto manufacturers, car rental firms, ridesharing providers, and public transport operations are all responding[...]
latest blog posts on
CX Services Transformation:
-
CX Technology the Growth Engine for TTEC EMEA: Q&A with Alistair Niederer
Feb 18, 2022, by Ivan KotzevOver the last several years, TTEC has been actively investing in EMEA and looking to bring its technology development and CX transformation services to the region. I spoke with Alistair Niederer, Senior VP, Head of Europe, Middle East & Africa, about the company's growth plans,[...]
-
Concentrix Acquires PK to Enhance IT-CX Intersection Play
Nov 24, 2021, by Ivan KotzevThis week, Concentrix announced its agreement to acquire PK, a U.S. CX design engineering firm, for ~$1.6bn from PE Carlyle Group. PK will add significant scale and IT capabilities in CX transformation and will enhance Concentrix’s play in the fast-growing intersection of cloud t[...]
-
Tech Mahindra Orchestrating CX Transformation: Interview with Birendra Sen
Sep 16, 2021, by Ivan KotzevEarlier this summer, I spoke with Birendra Sen, Business Leader, Tech Mahindra Business Process Services, on the building blocks of customer experience transformation and lessons from the pandemic. What are the main customer experience objectives for companies in 2021 and 2022? B[...]
-
Will the CX Services Boom Last?
May 24, 2021, by Ivan KotzevWhile the CX services industry is anxiously following the situation in India and its surge of COVID-19 cases, the start of 2021 mainly brought positive news. In this blog, I look at the strong performance across the industry and the extent to which the current growth is sustainable. [...]
-
Shifts in Mobility are Reshaping CX: CSS Corp’s SMART Mobility Practice
May 12, 2021, by Ivan Kotzev2020 further accelerated transformative trends in the mobility space. Changes include electric vehicle adoption and the shift to mobility as a service and mobility on demand. Auto manufacturers, car rental firms, ridesharing providers, and public transport operations are all responding[...]
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