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NelsonHall Blog

  • Infosys’ Toolbox to Accelerate Banks’ Enterprise Journeys to the Cloud

    Jun 22, 2021, by Andy Efstathiou

      Banks are accelerating their move to the cloud to respond to the pandemic, enable greater operational agility to reduce time to market, and develop open banking capabilities. At the same time, performance dispersion (the operational variance across institutions within the industry) has increased significantly. Cloud delivery can change operational performance and hyperscale busine[...]

  • Navigating AI-Based Quality Assurance Automation with Infosys

    Jun 10, 2021, by Dominique Raviart

      We recently talked to Infosys Validation Solutions (IVS), Infosys’ quality assurance unit, and discussed its continued investment in AI to automate testing and validate chatbots and AI models. AI-Based Analytics from Test Case and Defect Data The primary AI use cases in QA are around analytics: QA and development produce a vast amount of data that can be used for guiding [...]

  • Capgemini Rebuilds Procurement Services to Address Key Challenges

    Jun 01, 2021, by Alisa Samoylova

      One of the impacts of the pandemic has been a broad acceleration in enterprise digitalization initiatives, and organizations are looking for strategic partners to assist them in their digital transformation journeys. While digitalization is now top of mind even in procurement, historically there have been challenges in applying intelligent automation to procurement, including budget [...]

  • Will the CX Services Boom Last?

    May 24, 2021, by Ivan Kotzev

      While the CX services industry is anxiously following the situation in India and its surge of COVID-19 cases, the start of 2021 mainly brought positive news. In this blog, I look at the strong performance across the industry and the extent to which the current growth is sustainable. 2021’s record start The three months ending 31st March 2021 was a record quarter for many [...]

  • IBM GBS Expands Salesforce Capabilities in Europe with Waeg

    May 20, 2021, by Dominique Raviart

      IBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, following 7Summits in the U.S. It is also GBS’ fifth acquisition since IBM announced the intended s[...]

  • Capgemini’s Framework for Digital Transformation in the Financial Sector

    May 18, 2021, by Andy Efstathiou

      The pandemic has accelerated the adoption of digital transformation across all industries, and in the financial sector, operational transformation has grabbed the top spot in the priority list for investment and spending. At the same time, performance dispersion (the variance across institutions within the industry) has significantly increased. So, how can banks make their transfo[...]

  • Shifts in Mobility are Reshaping CX: CSS Corp’s SMART Mobility Practice

    May 12, 2021, by Ivan Kotzev

      2020 further accelerated transformative trends in the mobility space. Changes include electric vehicle adoption and the shift to mobility as a service and mobility on demand. Auto manufacturers, car rental firms, ridesharing providers, and public transport operations are all responding to this new market and, in support, the underlying model is changing from product to service to cus[...]

  • Whishworks Expands from MuleSoft Heritage to Whole Salesforce Service Ecosystem for Coforge

    May 05, 2021, by Dominique Raviart

      Coforge, the former NIIT Technologies, recently briefed NelsonHall about its Salesforce capabilities. In 2019, the company acquired Whishworks, which became the foundation of its Salesforce activities. Whishworks, one of MuleSoft’s top five strategic partners globally, services clients across sectors, with BFSI being its most significant target market. London-headquartered W[...]

  • Capgemini Looks to Accelerate Process Transformation with the "Frictionless Enterprise"

    Apr 28, 2021, by John Willmott

      The value of automation using tools such as RPA, and more recently intelligent automation, has been accepted for years. However, there is still a danger in many automation projects that while each project is valuable in its own right, they become disconnected islands of automation with limited connectivity and lifespans. Accordingly, while elements of process friction have been remov[...]

  • Futureproofing Payroll Services, Part 3: Managed Payroll Services Market Outlook

    Apr 14, 2021, by Pete Tiliakos

      This is the final part of a three-part blog series covering my perspectives on the payroll market based on NelsonHall’s latest annual market analysis, Payroll Services: Globalization and Digitalization. Part One features the payroll buyer perspective, with Part Two looking at the managed payroll service providers currently pushing the pace of innovation. Here I focus on the out[...]

  • Intelligent Automation Driving Profound Changes in Financial Services

    Apr 08, 2021, by Andy Efstathiou

      NelsonHall recently published a market assessment and forecast report on Intelligent Automation in Banking: Transforming Operations. We found that financial institutions must automate their operations if they are to compete successfully in a rapidly evolving marketplace. Currently, they operate with manual processes using a heterogeneous set of platforms, acquired over many years of [...]

  • Futureproofing Payroll Services, Part 2: Vendor Innovations

    Apr 08, 2021, by Pete Tiliakos

      This is Part Two of a three-part blog series covering my perspectives on the payroll market based on NelsonHall’s latest annual market analysis, Payroll Services: Globalization and Digitalization. Part One features the payroll buyer perspective, including the buyer view of the impact of innovation available today. In this part, I look at the managed payroll service providers cu[...]

  • Futureproofing Payroll Services, Part 1: Buyer Perspectives

    Apr 01, 2021, by Pete Tiliakos

      NelsonHall has published its annual payroll services market analysis, Payroll Services: Globalization and Digitalization. The report includes an analysis of two dozen payroll vendors, their offerings, and their buyers' perspectives. The project provided 'behind the curtain' access to many of the major payroll solutions enabling the market today and shaping its path forwar[...]

  • The Three-Headed Challenge of SAP ERP Cloud Migration Services

    Mar 02, 2021, by David McIntire

      As we have previously written, cloud services overall are poised to be the fastest growing area of IT services in 2021. The changing nature of cloud adoption, from non-production and non-critical applications to core business applications means that SAP environments will be no exception. In our recently published SAP Cloud Migration Services market analysis, NelsonHall estimates d[...]

  • Atos Reignites its Salesforce Capabilities

    Mar 02, 2021, by Dominique Raviart

      In November 2020, Atos unveiled its strategy for OneCloud, which focuses on key partnerships with the hyperscalers, and also includes three ISVs: SAP, ServiceNow, and Salesforce. We recently talked to Atos' Salesforce practice to discuss its growth plans and recent acquisitions. Atos has been a long-standing SAP partner and recently reignited its Salesforce practice, making tw[...]

  • Capgemini’s Intelligent Process Automation, Part 2: Intelligent Transaction Routing & Digital Twins Maximize RoI Delivery

    Mar 01, 2021, by John Willmott

      Part 1 of this blog focused on Capgemini’s structured approach to workforce motivation and upskilling when transitioning to a Frictionless Enterprise that leverages a digitally augmented workforce. This second part looks at how, when adopting a digitally augmented workforce, it is critical to ensure optimized routing of incoming queries and transactions between humans and machi[...]

  • Capgemini's Intelligent Process Automation, Part 1: Significant Growth From Frictionless Enterprise Approach

    Feb 25, 2021, by John Willmott

      This is Part 1 of a two-part blog looking at Capgemini’s Intelligent Process Automation practice. Here I examine Frictionless Enterprise, Capgemini’s framework for intelligent process automation that focuses on the adoption of a digitally augmented workforce. Digital transformation has been high on enterprise agendas for some years. However, COVID-19 has given the driv[...]

  • IBM GBS Adds Salesforce Specialization with 7Summits Acquisition

    Feb 16, 2021, by Dominique Raviart

      We recently talked to IBM GBS regarding its acquisition of 7Summits. After years of limited GBS M&A activity, IBM has been increasing its investment level in this business. With the planned divestment of most of its GTS business, GBS is core to IBM Services. Since October 2020, GBS has made five transactions across cloud, payments, SAP, and Salesforce. The 7Summits acquisition[...]

  • passbrains Accelerates Development Thanks to Acquisition by msg

    Feb 15, 2021, by Dominique Raviart

      We recently talked to passbrains, the crowdtesting pure-play with dual headquarters in Hamburg and Zurich that has just been acquired by German IT service and VAR vendor, msg. The acquisition is timely for passbrains. Its founder died in the summer of 2020 at a critical time, as the firm was developing the 2.0 release of its crowdtesting platform and diversifying its client base[...]

  • Enabling Enterprise Agility with Coforge’s Office of Enterprise Architecture

    Feb 12, 2021, by David McIntire

      As the rapid rise of the pandemic demonstrated in early 2020, a company’s ability to react and respond to the changing business environment is a critical capability. Even prior to the pandemic, a NelsonHall survey of ~1k IT service buyers showed ~60% placing high importance on increasing the agility of existing core productions applications. Companies are looking for agility in[...]

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