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NelsonHall Blog

  • Infosys Confluence 2017: So Nia and Yet So Far

    May 27, 2017, by Rachael Stormonth

    NelsonHall recently attended the Infosys Confluence customer event. Last year the theme was covered in the interlinked motifs of Automation, Innovation, and Education (see here). This year, the theme has evolved to ‘Unlimit’, which on the surface is more outward facing. We were not looking so much for an update on developments at Infosys over the last year (we cover these in our Qua[...]

  • CGI Structures its Digital Manufacturing Activities. Launches CoE in France

    May 27, 2017, by Dominique Raviart

    CGI recently briefed NelsonHall on its capabilities for the manufacturing sector and how it is addressing opportunities around digital manufacturing/Industry 4.0. CGI’s service portfolio for digital manufacturing addresses the manufacturing sector also other industries with similar needs around supply chain and distribution operations, including retail/distribution, and life science/pharm[...]

  • Excelity Global Launches ezpayroll to Drive Further Growth in APAC Payroll Market

    May 25, 2017, by Pete Tiliakos

    Earlier this year I published a blog detailing Excelity Global’s rapid start to 2017, highlighting their multiple strategic partnerships, client wins, technology investments, and continued expansion and growth in the APAC payroll services market. Recently, I met members of Excelity’s executive team to discuss this month’s formal launch of the ezpayroll technology offering and[...]

  • Augmented Humans Will Expand the Digital CX Frontier: Lessons from Sitel Summit

    May 23, 2017, by Ivan Kotzev

      Last week, NelsonHall attended the Sitel Summit in Miami. Titled ‘Expanding the Digital CX Frontier’, the event was an opportunity for Sitel to update the analyst community on their new structure, introduce new senior executives, show its new global HQ, and share first-hand experiences of successful CX digital journeys. From contact center company to a group of global[...]

  • Tech Mahindra Focusing on Automating Manual Testing with Agile in Mind

    May 19, 2017, by Dominique Raviart

      There continues to be momentum in software testing, with many IT services vendors investing in automating different steps in the software development lifecycle (SDLC), notably through the creation of testing platforms. Platforms, involving the integration of open source software, COTS, and proprietary accelerators, are redefining the testing industry. Gradually, vendors are expanding[...]

  • Randstad Sourceright Driving Innovation in Client Recruitment Technology

    May 18, 2017, by Gary Bragar

      Last week, Randstad Sourceright (RSR) held its annual client forum. Amongst the many topics discussed was Randstad’s and RSR’s commitment to invest in and transform its clients’ recruitment technologies, with a focus on innovation. Here I look at some of their initiatives in play. Reviewing new recruitment technology Per NelsonHall research, access to improved[...]

  • Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider

    May 18, 2017, by Panos Filippidis

    By Panos Filippidis and John Willmott   Genpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightClaim provides Genpact with deep onshore domain and loss adj[...]

  • NelsonHall Reports from 2017 SAP Sapphire Now Conference

    May 17, 2017, by David McIntire

      In this video, NelsonHall’s David McIntire reports from day one of the 2017 SAP Sapphire Now user conference with his thoughts on how SAP is expanding its core business footprint.    [...]

  • WannaCry and the Need for IT Spend on Cyber

    May 16, 2017, by Mike Smart

    Last Friday morning, the largest ransomware cyber attack infected an unprecedented number of machines across organizations worldwide. The ransomware named WannaCry demanded $300 in Bitcoins to be paid in three days, otherwise the ransom would double. If no payment was made after seven days, data would be deleted forever.   WannaCry ransom message   Each time this ran[...]

  • Adventures in Blockchain: Wipro Focuses on Rapid Innovation with Ethereum & Hyperledger

    May 12, 2017, by Andy Efstathiou

    This is the second in a series of blogs on current activities, use cases, POCs, and pilots with Blockchain in the financial services industry. In this one, I look at some of what Wipro is doing to support banks and financial services companies in deploying Blockchain solutions. Blockchain technology & services Wipro has been active for the past three years in offering Blockchain cons[...]

  • Adventures in Blockchain: Genpact Tackles O2C

    May 08, 2017, by Andy Efstathiou

    This is the first in an occasional series of blog articles over the next year on Blockchain initiatives related to the financial services industry. Blockchain is an emerging technology for which there are no current operational deployments, with initiatives still primarily at the consulting and design stage. Pilots have been deployed, but are relatively rare despite the rapid growth in experim[...]

  • Equifax Expanding Horizons with Verifications, Workforce Analytics, & ACA Subsidy Management Services

    May 03, 2017, by Amy Gurchensky

      Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.  Expanding Verifications Business Equifax’s verification services business is expanding beyond the U.S., launching first in Canada, followed by the U.K., and then Australia. Curre[...]

  • The Human Side of Digital Transformation: Why Digital is Driving the Need to Invest in Non-Technical Capabilities

    Apr 28, 2017, by David McIntire

      NelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]

  • How Consumerization of IT Can Transform HR

    Apr 28, 2017, by Nikki Edwards

      After attending a HR technology event, I always come back on a high having spent one or two days talking with positive people who are passionate about what they do in the HR tech space. HR tech continues to develop apace, and has become very user-friendly. Having spent most of my career in HR, I sometimes wonder whether the HR end-users in attendance are there to take a serio[...]

  • Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience

    Apr 27, 2017, by Amy Gurchensky

    NelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers.   Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]

  • How PeopleScout is Addressing the Changing World of Work

    Apr 26, 2017, by Gary Bragar

      PeopleScout held its annual Client Forum last week, with discussion groups covering employee engagement, diversity and inclusion, employer branding, the talent landscape, total workforce solutions, the impact of industry disruption on best practices, and improving the employee experience. All these HR themes are important, but here I look specifically at what PeopleScout is doing [...]

  • WNS Brandttitude: Serving Marketers with Advanced Brand Analytics

    Apr 26, 2017, by Ivan Kotzev

      While Facebook banks on the smartphone camera to digitalize offline relationships, and sales people use Snapchat to sell real estate, the main challenges for marketers to reach this level of interaction are structural – how to visualize huge amounts of disparate data to get actionable insights fast at a granular level. Here I take a look at how one CMS vendor, WNS, is tackling [...]

  • WNS’ Banking BPS Strategy Focused on FinTech Service Enablement for U.S. Regional Banks

    Apr 21, 2017, by Andy Efstathiou

      NelsonHall attended the WNS analyst conference in New York last week for a business update and to hear about their current initiatives. Here I take a quick look at WNS’ banking industry business specifically, and at how it is focused on applying FinTech to BPS delivery to support large productivity gains for its U.S. regional banking clients. Market conditions are driving c[...]

  • HPE Unveils Pointnext Brand to Refocus its IT Services Capabilities

    Apr 18, 2017, by Dominique Raviart

    We recently talked to HPE Technology Services (TS) about its recent Pointnext branding campaign. Despite the divestment of its Enterprise Services unit, HPE has retained very significant IT services capabilities, provided through Pointnext. Technology Services is a sizable unit with FY16 revenues of ~$7.9bn (for the period ending 31 October 2016), and has a headcount of 25k across 80 countries[...]

  • Impact of EU General Data Protection Regulation on HRO

    Apr 12, 2017, by Pete Tiliakos

      By now, most HR leaders within multi-national organizations, particularly those headquartered or operating in Europe, will be familiar with the looming compliance regulation known as the EU General Data Protection Regulation (GDPR). With 100% compliance required from day one and fines for non-compliance up to 4% of global revenue (maximum €20m), the GDPR is arguably the most cri[...]

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