Mar 30, 2017, by Panos Filippidis
On March 15, WNS announced its intended acquisition of HealthHelp, in what, at $95m, will be its largest acquisition to date. HealthHelp, founded in 1999 and headquartered in Houston, TX is a 400-FTE strong healthcare utilization management specialist.
In many ways, the HealthHelp acquisition has much in common with WNS’ Value Edge acquisition. HealthHelp, like Value Edge, will become[...]
Mar 28, 2017, by Mike Smart
NelsonHall recently attended NIIT Technologies European Analyst & Advisor Forum in London. For those readers not familiar with the company, NIIT Technologies is a mid-sized Indian-headquartered services provider, generating annual revenues of ~$410m, of which around 48% from the U.S. and a third from EMEA. EMEA has dominated recent wins (50% of the order intake in the last quarter), and the co[...]
Mar 28, 2017, by Gary Bragar
ADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of messages, Rodriguez singled out service as the core differentiator that enables ADP to deliver positiv[...]
Mar 27, 2017, by Amy Gurchensky
My colleague, Gary Bragar, recently discussed RPA and AI initiatives in HR, including payroll, recruiting, and learning. Within learning BPS, the majority of RPA investments have been made at a basic level within learning administration, specifically around training scheduling. For example, it previously took ~40 FTEs to manage the entire scheduling process for ~1k classrooms, includ[...]
Mar 24, 2017, by Pete Tiliakos
Payroll in the Asia Pacific region continues to be a very active outsourcing market. NelsonHall’s 2016 payroll market analysis revealed that growth rates in the region are expected to achieve ~2x the overall market, while the multi-country payroll market is estimated to grow at ~4x the rate of the total market.
Now two years on from its acquisition by Everstone Capital from Aon Hewitt[...]
Mar 23, 2017, by Dominique Raviart
We have reported several times on the service offering of the Performance Engineering unit within Tech Mahindra’s Testing Services business. Tech Mahindra Performance Engineering (TMPE) recently briefed NelsonHall about its work in positioning performance engineering within DevOps through its CONPASS platform.
Automating Performance Testing in the Context of DevOps
One big element [...]
Mar 21, 2017, by Amy Gurchensky
NelsonHall recently published its latest market analysis report on learning BPS, which recognizes the evolution of the learning BPS maturity model from traditional training to integrated training, and now to performance training. Here, I take a look at this latest approach to learning BPS.
Through the performance-driven approach, buyers seek one of five main objectives:
Mar 17, 2017, by Dominique Raviart
Atos’ recent analyst and advisor day in Boston provided further details around the company’s three-year (2017-2019) growth ambitions that the company unveiled in November 2016. In a nutshell, Atos is targeting:
CC/CS revenue growth of 2%-3% per annum (2016: +1.8%)
An adjusted operating margin in the range of 10.5%-11.0% by 2019 (up from in 9.4% 2016).
Mar 17, 2017, by Ivan Kotzev
On 10th March, German energy BPS and ITO provider Regiocom completed the acquisition of customer management services (CMS) vendor SNT Deutschland to create a €230m provider focused on the German market. Here I take a closer look at the deal, and at the wider picture of consolidation and growth currently taking place in the German CMS market.
An Energy BPS Specialist
Mar 17, 2017, by Gary Bragar
Robotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR: payroll services, recruitment process outsourcing (RPO), and learning services.
Mar 17, 2017, by Mike Smart
NelsonHall recently attended BearingPoint’s 2017 analyst summit in Le Village by CA, Paris. A key takeaway from the event was BearingPoint’s ability to partner with its clients and its partner network to drive innovation.
Crédit Agricole, one of its largest clients in France, set up Le Village by CA in 2014 as an innovation hub to nurture startups, and not [...]
Mar 16, 2017, by Andy Efstathiou
Atos’ recent analyst event in Boston provided insight into its roadmap for 2017-2019. This note focuses specifically on its digital roadmap for the banking and financial services sector.
While financial services is Atos' smallest industry segment (17% of 2016 revenues), it was Atos' fastest growing vertical in Q4 2016, delivering 10.6% organic growth v[...]
Mar 15, 2017, by David McIntire
CSS Corp. is a privately held Milpitas, CA-headquartered IT services and tech support vendor that NelsonHall estimates had revenues approaching $200m in FY16. The company has a new leadership team, many of whom are ex-Infosys, and it is now looking to expand beyond its core technical support offerings into the growing digital transformation and cloud migration market.
Mar 13, 2017, by John Willmott
Wipro began partnering with Automation Anywhere in 2014. Here I examine the partnership, looking at examples of RPA deployments across joint clients, at how the momentum behind the partnership has continued to strengthen, and at how the partners are now going beyond rule-based RPA to build new digital business process models.
Partnership Already has 44 Joint Clients
Mar 07, 2017, by Dominique Raviart
We recently met with the head of Capgemini’s Digital Manufacturing unit to get a perspective on the challenges in manufacturing and how Capgemini is helping to address them.
Digital Manufacturing (DM), one of Capgemini’s newer strategic offerings, is a virtual service line across Capgemini units, having both portfolio and delivery responsibility.
So What Does Digita[...]
Mar 07, 2017, by John Laherty
NelsonHall recently attended a Unisys analyst and advisor day in London. The tagline for the UnisysNOW event was Securing Your Tomorrow, with security taking a central role in the firm’s corporate transformation, along with a vertical-led go-to-market strategy, and analytics. Here I take a look at Unisys’ transformation to date, and at its future strategic direction.
Mar 07, 2017, by Rachael Stormonth
In our blog last November (see here) at the time of NTT DATA Inc.’s closure of its acquisition of Dell Services, we summarized that Dell Services was a strategic but expensive acquisition for NTT DATA, and that while the former Perot Systems did not thrive as part of Dell, now it is part of NTT DATA Services it is back to being a services pureplay, also that the appli[...]
Feb 22, 2017, by Amy Gurchensky
NelsonHall’s latest Benefits Administration Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of some of the findings from our interviews with benefits administration customers.
Principal issues & operational priorities
Some of the more prominent issue[...]
Feb 22, 2017, by Gary Bragar
Hiring is cited as one of the top challenges faced by CEOs in 2017, set against a backdrop of government and regulatory changes. However, it is effective performance management, including employee engagement leading to retention of talent, that will be key to enabling organizational success. Here I take a quick look at how ADP is approaching this with a recent acquisition.
Feb 17, 2017, by Pete Tiliakos
Merger and acquisition activity in the payroll services market was relatively quiet in 2016, with most of the leading payroll providers focusing primarily on organic growth while investing in the development of new and enhanced solutions internally rather than on making big acquisitions.
Also, vendors are continuing to establish strategic partnerships to bolster their delivery net[...]