DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

    explore
  • Events

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.

    explore

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

NelsonHall Blog

  • 7 Essential Tasks Prior to Any RPA Implementation

    Feb 22, 2018, by David Mayer

      With every new software release from RPA sector leaders, there is always much to be excited about as vendors continue to push the technological boundaries of workplace automation. Whether those new capabilities focus on cognition, or security, or scalability, the technology available to us continues to be a source of inspiration and innovative thinking in how those new capabilities c[...]

  • Infosys HANA and S/4HANA Tools: Automating Migration to Drive Value

    Feb 21, 2018, by David McIntire

      As a follow-up to our research project focused on SAP HANA and S/4HANA services that was completed last fall, NelsonHall recently had a briefing with Infosys to take an in-depth look at components of their migration toolset and understand how it is automating the activities of existing SAP clients migrating to HANA or S/4HANA. SAP is focused on speed and agility in HANA and S/4HAN[...]

  • Key Mechanisms to Boost Your CX Services Performance

    Feb 20, 2018, by Ivan Kotzev

    In our latest CX services research in collaboration with NASSCOM, we identified the top 3 mechanisms for improving key CX metrics: Net Promoter Score, First Call Resolution, Conversion, and Turn-Around Time & Average Handling Time, as shown in the following infographic.  NelsonHall’s Customer Experience Services program delivers the most comprehensive insight f[...]

  • 9 Key Stages of Adoption for Next Generation Customer Service

    Feb 16, 2018, by Ivan Kotzev

    In our latest CX services research in collaboration with NASSCOM, we identified the 9 key stages of adoption for next generation customer service, as shown in the following infographic.  Insights into the differences across client industries and the best practices applied by vendors are available in NelsonHall’s Customer Experience Services program. For more information, contact [...]

  • Capgemini’s Sogeti Deploys AI & Analytics in Testing, Unveils Cognitive QA

    Feb 15, 2018, by Dominique Raviart

      We continue to assess the impact of AI on software testing services in its various forms (ML, NLP, deep learning), talking to the major suppliers in the industry. Vendors have been accelerating their investment in AI technologies to make sense of the wealth of data available in defect management tools, production logs, and ITSM software tools, creating use cases – mostly around[...]

  • ADP Updates on UX, Talent Management & Automation

    Feb 09, 2018, by Pete Tiliakos

      Last week I attended ADP’s 14th annual ReThink multi-national client event in Monte Carlo, where the theme was ‘Transform the Way the World Works’. The lineup of guest speakers included journalist and media figure Tina Brown, who shared themes from Davos (including the importance of restoring trust and gender equality in the workplace), former British Prime Minister[...]

  • IoT Beyond Connectivity: Deutsche Telekom & T-Systems Open Up to Partnerships & Packaged Offerings

    Feb 07, 2018, by Dominique Raviart

      T-Systems recently held an analyst event which specifically covered the IoT capabilities of parent company Deutsche Telekom AG Group (DTAG) and its own Digital Division. Here are the key takeaways. IoT Connectivity Services IoT is clearly important for DTAG and for T-Systems for connectivity reasons: NelsonHall estimates that most of its IoT revenues come from traditional SIM c[...]

  • HR Services: Takeaways From SD Worx InspireEurope 2018 (vlog)

    Feb 07, 2018, by Pete Tiliakos

      Pete Tiliakos reports from the SD Worx InspireEurope 2018 conference, where topics under discussion included the shifting global workforce and HR transformation, and SD Worx demonstrated some of its latest HR developments, including the use of AI and predictive analytics in payroll and recruitment. [...]

  • Open Banking’s Early Initiatives & Likely Winners

    Feb 02, 2018, by Andy Efstathiou

      Open banking is the concept that banks will open their platforms to third-parties for them to transact business with the banks’ customers and suppliers, and is required by regulations which are coming into force. Many advocates believe that this will spur innovation in financial services and create new business models. Here I look at the open banking landscape and at initial ef[...]

  • Next Generation RPO: Good Things Really Do Come in Small Packages

    Feb 02, 2018, by Nikki Edwards

      The RPO market has traditionally been dominated by vendors who were established in the U.S., the U.K., or Australia, the first countries to embrace the concept of RPO. The majority of their clients were large organizations headquartered in those regions, who typically had high-volume permanent hiring requirements, and as those organizations expanded internationally, the RPO vend[...]

  • Wipro’s Appirio One Year On: Investing in Digital Consulting, IP & Verticalized Offerings

    Jan 29, 2018, by Dominique Raviart

      We recently met with the senior management of Appirio, acquired by Wipro in November 2016, for an update on developments in 2017 and priorities for 2018. As part of Wipro, Appirio has been able to accelerate the development of its digital consulting units and its investment in IP and accelerators, working alongside Wipro’s industry units, and also to expand into other geographi[...]

  • Highlights of Next Generation End-User Computing Services, 2018 (vlog)

    Jan 24, 2018, by John Laherty

      John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Next Generation End-User Computing Services’, which covers latest developments in build and run workplace services. Here he touches on EUCS market size and growth, key drivers, and major trends – including the shift towards person[...]

  • Infosys’ Strategy to Ease HR’s Transition to the Cloud

    Jan 23, 2018, by Pete Tiliakos

      With digital transformation continuing to disrupt and force change across industries, cloud technology is at the heart of that disruption and is providing business leaders with the vehicle to transform operations. And this trend has trickled down to HR, where leaders are challenged with more change and disruption than most can accommodate, given their current legacy HR infrastructure[...]

  • 7 Predictions for RPA in 2018

    Jan 22, 2018, by David Mayer

      The RPA sector is defined as one of rapid technological evolution, and every year it seems like what we thought to be bleeding-edge capability in January turns out to be proven and deployed technology long before year’s end. With this rapid pace of growth and maturation in mind, where might the RPA sector be by the end of 2018? Here are seven predictions. The first wave[...]

  • Digital Transformation Continues End-to-End Journey in 2018

    Jan 18, 2018, by David McIntire

      To date, many digital transformation initiatives have been primarily focused on customer-facing technologies. Changing customer preferences and the rise of new digitally native competitors have driven incumbent firms to see customer experience as a source of competitive advantage or as table stakes to maintain relevance. In NelsonHall’s recent survey of IT service buyers across[...]

  • Addressing Political Risks & Regulatory Changes: Priorities for CX Services in 2018

    Jan 17, 2018, by Ivan Kotzev

      In my predictions for the customer experience services industry a year ago, I noted that political risks will replace security concerns as the biggest external threat to the industry. Looking ahead to 2018, regulatory changes and government policies will have a lasting impact on the selection of delivery locations, country investment plans, and market presence. Here I take a closer l[...]

  • CSS Corp’s Contelli Automation Platform Driving Improvements in Enterprise Network Management

    Jan 11, 2018, by David Mayer

      As 2018 begins, the RPA sector is starting to produce more segment specialists from within its vendor base. Whereas just two years ago the sector was still finding its footing in addressing common back- and front-office application automation, enterprise customers today have the luxury of building best-of-breed solutions that often incorporate two or more vendors working in concert t[...]

  • 2018 M&A Outlook for IT Services: More of the Same or Bold Moves Ahead?

    Jan 10, 2018, by Dominique Raviart

      Here I look back at how M&A activity has impacted the IT services industry over the past year and make a few broad predictions for the type of activity to be expected in the next twelve months. 2016 had been marked by some large M&A announcements, with: Hardware companies moving out of services:  HPE announcing the sale of Enterprise Services to CSC (completed i[...]

  • Excelity Enhances APAC Payroll Capability with Automated T&A Tracking and Cognitive Chatbots

    Dec 21, 2017, by Pete Tiliakos

      A key finding from NelsonHall’s recently published Next Generation Payroll Services market analysis is that buyers are now much more focused on automation and other forms of transformative technology that will drive digitalization of their HR operating models. In payroll, as elsewhere in HR, this increasingly takes the form of automating manual transactional tasks and[...]

  • The Wizardry of HR Platforms: 9¾ Examples from 2017!

    Dec 21, 2017, by Nikki Edwards

      2017 has seen HR service providers rethinking their approach to tech development based on latest developments in the wider market. Firstly, developments in platform-as-a-service (PaaS) solutions have been core to driving what appears to be a seamless integration of talent technology/tools stacks. Secondly, software developers have changed their approach, focusing on user experience a[...]

close